Lewis

This is a follow up review to provide you with my booking number as I'm unable to send / update on my prior review.

I would strongly advise against booking through Car Rental 8 based on my experience.

When we arrived at the car hire desk in Olbia earlier this year, we were informed that our reservation had been cancelled. Our flight had been delayed on the runway, meaning we arrived approximately 90 minutes later than originally scheduled.

Upon reaching the hire desk, we were told that because we had missed our allocated collection time, our vehicle had been released and was no longer available. At no stage were we offered a suitable alternative or any assistance to resolve the situation.

I contacted Car Rental 8 immediately on the day to understand what had happened. I was advised that if I cancelled the booking, a £50 cancellation fee would apply. Although I was unhappy with the circumstances, I agreed to this in the hope of resolving the matter promptly.

Despite numerous follow-up emails requesting the refund I was promised, the issue remains unresolved and I am still out of pocket. The lack of communication, poor customer service, and failure to honour their commitments have been extremely disappointing.

Based on my experience, I cannot recommend Car Rental 8. I would encourage anyone considering booking through them to think very carefully and explore more reputable providers instead.

The service was great! The ordering process was simple and hassle-free, communication was clear, and they've managed to provide us with a reduced lead time. Excited for delivery!