Frank Turner

Won't stop the subscription, ripping you off and continuing to sent product

I am with the zero star reviewer, every phone call I have made to Verizon has lasted 15 to 20 minutes before I could talk to an agent, I have had agents get rude with me and tell I should have purchased the international plan at $17 dollars a day to avoid $1.25 text messages. a $30 sim card in Thailand is good for 8 days unlimited and dials direct Verizon uses dial assist services. So I switched to prepaid because Verizon is $70 a month for 5GB, the Verizon prepaid service is the worst I have used it ranks worse than straight talk all video calls buffer and buffer and pause and disconnect. they are absolutely not the best network they Frigging Suck !!!! So then I try to call customer service and even the computer hangs up on you now, I was hung up on 3 times because the computer did not recognize my replies and respond we are sorry you are having troubles try again later and disconnects the line. that is exactly not how I want to be treated as a customer. Then when you make it through the voice prompts you wait 20 minutes to speak to an agent......... again not the way I want to be treated as a customer. I had a sales rep tell me she had 85 people on hold waiting to be talked to so I asked why Verizon didn't have more people to take care of their customers.... common sense ? Verizon does not care about customer satisfaction and does NOT have the best network anymore !