Sara H

Dear Eurowings Customer Service,

I am writing to express my dissatisfaction with the handling of my recent flight cancellation. After our flight was cancelled, we called your customer service and spoke with a representative who informed us that we could either rebook or receive a refund. This conversation was recorded for verification.

I opted for a refund, but when it did not go through, we called again. During this follow-up call, we were told that our flight had been rebooked without our consent. This is entirely unacceptable. Given that we were informed that a refund would be processed, we had already booked a new flight.

Therefore, it is crucial that we receive the promised refund. I hope you understand the gravity of this situation and the poor treatment we have experienced.

Dear Eurowings Customer Service,

I am writing to express my dissatisfaction with the handling of my recent flight cancellation. After our flight was cancelled, we called your customer service and spoke with a representative who informed us that we could either rebook or receive a refund. This conversation was recorded for verification.

I opted for a refund, but when it did not go through, we called again. During this follow-up call, we were told that our flight had been rebooked without our consent. This is entirely unacceptable. Given that we were informed that a refund would be processed, we had already booked a new flight.

Therefore, it is crucial that we receive the promised refund. I hope you understand the gravity of this situation and the poor treatment we have experienced.

De nægter at udbetale pengene for aflysning af fly
Hvorefter de ændre afgangen uden samtykke og nægter at udbetale pengene.
Helt uacceptablt

Rigtig god tur med den bedste chauffør Buller ☀️

super dejlig oplevelse med morebox gave kortet! Mange muligheder indenfor gavekortet så der er noget til en hver smag :)