Niels Frode Nielsen

Below is a summary of what took place:
We purchased 3 tickets and pay fee for the seats where next to each other
Upon collection, we discovered that the seats were not side by side, and despite pointing this out immediately, we were told nothing could be done.
Later, we received a phone call from your team stating that the people next to us would be willing to switch seats but it never happend.
We were surprised to find that the tickets given to us were actually season tickets, and we were explicitly told to lie to stadium staff if questioned and to claim that the tickets belonged to a friend.
- But we were stopped by security and subjected to a long and uncomfortable interrogation. (See picture)
The tickets were confiscated, and we were left felling like criminals. This experience was extremely upsetting, and my young son was frightened, even fearing that he might be arrested.
This not only ruined our evening, but it also left us feeling deceived and completely let down.
This is a serious breach of trust and completely unacceptable.

Har prøvet at komme i dialog omkring returnering af min penge som vedrører et par Ray Ban briller som er returneret pga. forkert størrelse. Har sendt T&T nr. til dem samt at en Sello har modtaget dem på deres returlager, men de svarer ikke.

Update 25.09.24! Afventer stadig penge retur! Selvom alt dokumentation er sendt med billede af underskrift for modtagelse..

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