This is the absolutely worst company…
This is the absolutely worst company I've ever dealt with in my entire life. They're not here to help you, guide you, or even trust you. They're just here to take all your money. That's it.
I've ordered a familyholiday to Crete several month ago, and suddenly the airlinecompany changed both the flights, and I couldn't fly on these days. I then got an email, where I could accept,request for a change or a refund. But reading the airlinecompanys policy, I could see, that a refund wasn't possible, and they didn't have another plane on the day I wanted, so I mistakenly accepted the change, thinking I would find a solution. I didn't want to risk loosing the tickets, loosing the possibility to go on holiday with my family. But LastMinute couldn't help me with anything, and I called them several times, and suddenly I just got and answeringmachine, saying that they only dealt with short-time flights, and then they hang up. Then, a week before we should fly, they closed down their phones all together, and you just heard a click in the phone, and then silence. So I couldn't get any help at all.
As a panic solution, a requested a change for my outgoing flight to the 6th Nov, so I wouldn't loose it all, but then the system changed my outgoing flight to a homegoing flight, since it now was after the other date. When I tried to change the homegoing flight, I couldn't get pass the now new homegoing flight,because the system changed the two dates. So I was stocked. And still I couldn't call them.
So I've down lost my flight of the 10th Nov., and found that they have cancelled their old Danish number to call, and put up a new one in Germany. Then I could suddenly call them today, two days after the flight, but now it's to late, and they just ask me to call the airlinecompany, as if they would help now?*
I think not.
So stay away from LastMinute.com. Please, for your own sake.
And you can't contact them in any other way.
12. august 2021
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