Hi Albert,

We are extremely sorry for the delay with your delivery and completely understand your disappointment.

We did everything we could from our side to help ensure that your package arrived on time. Unfortunately, once a shipment is with the courier, certain circumstances can be outside of our control.

We work with DHL because they have proven to be a very reliable delivery partner, and delays like this are fortunately very rare. Nevertheless, we understand that this does not make your experience any less frustrating.

As a gesture of apology, we have refunded your shipping charge in full. We sincerely hope you will give us another chance in the future to provide you with the smooth and timely experience we always aim for. 😊

Best,
Katerina