AMAZING CUSTOMER SERVICE
To begin, I am very satisfied with the dress I ordered.
The first dress I ordered was too tight in the bust, due to my inaccurate measuring. The second dress fit perfectly.
The Customer Service correspondence was immediately the next day.And each time I had to write to Lucy & Claire,due to my carelessness, (due to my ordering the wrong size the furst time and wrong color the second time) was responded to the next day.
My one complaint is that Lucy & Claire do NOT issue a refund. Instead, I was told to keep the misordered dress & send $9.95. I did that, got the dress in the correct color & size. The time from the order to my receiving the dress was reasonable- about two weeks or less can't remember.
Antwort von Lucyandclaire Charleston
Thank you so much for sharing your experience! We're delighted to hear that your new dress fits perfectly and that you were happy with our customer service. Your kind words mean a lot to us. We also appreciate your feedback regarding our refund process. We'll continue working to improve our service and provide the best possible shopping experience for our customers. Thank you for your support, and we hope to serve you again in the future. Have a wonderful day!