I have been a customer for 26 years! I am totally outraged - my alarm is going off on one of my pumps and it keeps flipping the fuse. I called at 12.36pm today to be told that due to only ONE busy breakdown engineer i would have to pay out of hours payment - so not £330 but a whopping £595.... same engineer but just later - no idea when he will rock up - I am totally appalled and as soon as possible i will find a new pump service company that treat long standing customers better!