Updated review: 7.27.2025

TLDR: Lack of response & order not filled. We are not getting close to 2mo with no order & lack of customer support. Am now working w/bank to charge back the order.

I placed an order on 6.3.2025 and have not received it yet. They are low/out of stock on the Novo 5 pods. I reached out, they informed me of some options: I could wait. I was heading out on a trip, so cool - no rush. I come back two weeks later and the order is still not fulfilled. Reached out to customer service again via email. Gave me me some options. Told them to ship what they had & cancel the novo 5 pods they did not have in stock.

Have had no response or feedback. Basically I paid for an order that I have not received. Not even a response to partial ship what was ordered. I'm also getting ready to move and have cited this numerous times as to timeline and/or managing changing ship to address.

They used to be great, I loved supporting them as they used to be super solid & reliable. Now, I think i'll have to move to another vendor like Element Vape to start shopping with. :(

I did order via Element Vape & got my order in 5 days.

Bye Felicia.