Horrible support
I really like the style of two thirds and the idea of fair-dealed clothes but I'm totally not happy about the costumer support. I've ordered and payed (immediately) at 6th of June and I'm still waiting for my pants. No information at all, although I've asked via E-mail two times for an dispatch date or even any information about the actual status of my order. By now its almost 1,5 Month ago and even if the order will be shipped in some weeks (plus shipping time) summer will be over, so I don't really need the pants any more.... at least not this summer. I'd be a happier costumer if someone would have informed me about the status.
Antwort von TWOTHIRDS
Hello Mia,
Thank you for sharing your experience. We are truly sorry for any trouble caused.
If you’ve sent us an email recently and are concerned you haven’t heard back from us yet, don’t worry! Our wonderful Customer Service team is working their very hardest to respond to the exceptionally high number of requests. Our team will get to it as soon as they can, while sending multiple messages will unfortunately only delay the response further.
You should hear from us within 5 to 6 days from when you reach out to us - we really appreciate the patience.
We understand it can be frustrating, but we promise we are working our hardest to sort out this situation - we already hired new people to decrease the workload and answer to your emails sooner. Best regards,
The people from TWOTHIRDs