The process was straightforward and clear. I had a frustrating experience the day before when I reserved a car and travelled two hours from Stoke-on-Trent to Worksop, only to find out the car was no l... Mehr ansehen
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Das sagen Bewerter
The process of getting my car was straightforward, which made things a lot easier. The handover was unrushed, and they took the time to explain everything clearly, making sure I understood and was hap... Mehr ansehen
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V12 has been the worst company I have ever dealt with. Every attempt to contact them was met with slow responses, unhelpful staff, and outright disrespectful treatment. We purchased a car from them... Mehr ansehen
Sales advisor Cameron was friendly and efficient, easy to deal with, very personable. Rayyan did the handover, was again done with efficiency and friendliness, found the whole experience stress free... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Kontaktinformationen
Vereinigtes Königreich
- 020 4524 0875
- v12trustpilot@v12sports.co.uk
- www.v12sportsandclassics.co.uk
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V12 has been the worst company I have…
V12 has been the worst company I have ever dealt with. Every attempt to contact them was met with slow responses, unhelpful staff, and outright disrespectful treatment.
We purchased a car from them that turned out to have a cracked head gasket. After six months of the vehicle being repeatedly in and out of the garage — leaving us without transport for majority of this time — we requested a full refund.
They then attempted to charge us £1,000 on three separate occasions. Each time the finance company rejected the charge, V12 simply changed the reason and tried again. After over a month of chasing them, they finally agreed to repay the full amount. However, over a week after confirmation, we received an email today stating that the refund still hasn’t been signed off — despite being told it would be processed within three days.
Avoid V12 at all costs. The moment you drive away with the car, they’ll do everything possible to make your life difficult.
1. Juli 2026
Bewertung ohne vorherige Einladung
Very bad i went to see a car today the…
Very bad i went to see a car today the seller was really nice his name was Mo he said i need to wait for the car to arrive from The Valet, and the car came bad inside was horrible then i decided just to leave
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for taking the time to share your feedback. We're sorry to hear that the vehicle wasn't presented in the condition you expected. We appreciate your kind words about Mo, and we're glad he provided a friendly experience. We understand your disappointment and will be reviewing this internally to ensure our vehicles meet the standards customers expect before viewings. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
most discusting place ever don’t go…
most discusting place ever don’t go there ever to buy a car at hickley v12 sports the valeters don’t even valet the car properly rather go to real valet and clean the car for £20-£10 inside all cars are dusty there is no hygiene toilets are all full of shit i came there to see a appointment car for 11 clock and waited for the car 1 hour to see they told me one guy from the valet his name was Alex to wait little bit more as they clean the car but the car was filthy dusty and inside smells like fish i don’t recommend anyone,
there are more better places to go to
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Hi Lea, we are truly sorry to hear about your disappointing experience at V12 Sports and Classics Hinckley. We sincerely apologise for the issues you encountered. This is not the standard of service we aim to provide, and your feedback has been shared with the team to ensure improvements are made. If you would like to discuss this further, please do not hesitate to reach out to us. Thank you for bringing this to our attention.
Not good experience bought c220d car…
Not good experience bought c220d car from there when reached at home got engine light within 12 hour really bad experience!
18. Juli 2026
Antwort von V12 Sports And Classics
We're sorry to hear about your experience and understand how frustrating it must have been for the engine warning light to appear so soon after taking the car home. This is certainly not the experience we want for our customers. Please contact our team directly with your vehicle registration or purchase details so we can investigate the issue and work with you towards a suitable resolution. We appreciate you bringing this to our attention.
A satisfied customer.
The car I purchased was competitively priced and the sales person and support team were very helpful. The whole process was well managed, and I would thoroughly recommend V12 Sports & Classics. I travelled up from Cornwall to secure the right car, and the journey was definitely worth it.
13. Juli 2026
Antwort von V12 Sports And Classics
Thank you for your wonderful review! We're delighted to hear you found the right car and that our sales and support teams made the process smooth and enjoyable. It means a lot that you travelled all the way from Cornwall, and we're so pleased the journey was worthwhile. We truly appreciate your recommendation and wish you many happy miles in your new car!
The process was straightforward and…
The process was straightforward and clear. I had a frustrating experience the day before when I reserved a car and travelled two hours from Stoke-on-Trent to Worksop, only to find out the car was no longer available despite multiple calls confirming it. However, Vish completely turned things around. He was friendly, honest, and quick to assist. He explained everything I needed to know about the car in detail, which made me feel more confident moving forward. His approach was very helpful, especially after the trouble I experienced earlier. Thanks to him, I was able to secure the car without any further issues.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for taking the time to share your experience. We're sorry to hear about the disappointment you faced with your initial visit, and we understand how frustrating that must have been after such a long journey. We're delighted that Vish was able to turn things around by providing honest, friendly, and knowledgeable service. We'll be sure to pass on your kind words to him. Thank you for giving us another opportunity, and we hope you enjoy your new car for many miles to come!
Very good experience from start to…
Very good experience from start to finish
Good advise and customer care didn't feel rushed or any hard selling .Great car good price would definitely recommend!
30. Juni 2026
Antwort von V12 Sports And Classics
Thank you for your fantastic review! We're delighted to hear you had a very good experience from start to finish. It's great to know you felt well looked after, never pressured, and received helpful advice throughout the process. We're also pleased you're happy with your car and the value it offered. Thank you for your recommendation, and we wish you many happy miles ahead!
I am giving 3 stars because of Jordan…
I am giving 3 stars because of Jordan who works in the customer service of V12 otherwise i would give 1 star only. I recently purchased a new Range Rover from V12 last Saturday. When we first visited the dealership, we met Cameron, viewed the car, and paid the deposit.
After returning to London, we spent four days trying to contact Cameron to arrange the final payment and collection. Every time we called, we were told, "I'll get back to you," or "I'm with a client." Unfortunately, he never returned our calls. We were customers too, but we felt completely ignored. The level of communication and customer service we received from Cameron was very disappointing and unprofessional.
After several unsuccessful attempts to reach him, we contacted V12 customer service. My husband spoke to Jordan, who was extremely helpful, polite, and professional. He immediately sent us the payment link, explained the process clearly, and within 5–10 minutes everything was sorted. The payment was completed, and we were all set to collect the car on Saturday.
We also told Jordan about our experience with Cameron because we felt the way we had been treated was unacceptable. Jordan's excellent customer service completely turned the situation around, and we are very grateful for his help. Thank you, Jordan, for your professionalism and for making the process so easy.
17. Juli 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share your feedback.
We're delighted to hear that Jordan was able to provide the professional and efficient service you deserved. We'll be sure to pass on your kind words and recognition to him.
At the same time, we're very sorry to learn about your experience with the communication you received while trying to arrange your payment and collection. We understand how frustrating this must have been, and this is not the level of service we aim to provide. Your feedback regarding Cameron has been shared with the relevant management team so that it can be reviewed and addressed.
We sincerely appreciate you bringing this to our attention, and we're pleased that Jordan was able to turn your experience around and ensure everything was completed smoothly in time for your collection.
Thank you for choosing V12, and we hope you're enjoying your new Range Rover. If there's anything further we can assist you with, please don't hesitate to get in touch.
The process was straightforward
The process was straightforward, with clear explanations throughout. All my questions were answered thoroughly, which made the purchase smooth and stress-free. I appreciated the attention to detail during each step. The experience left me feeling satisfied with my decision to buy here.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you so much for your kind feedback! We're delighted to hear that you found the process straightforward and that our team was able to answer all of your questions. Providing a smooth, stress-free experience is always our goal, and we're glad we could help. We truly appreciate your support and hope you enjoy your purchase!
The process of getting my car was…
The process of getting my car was straightforward, which made things a lot easier. The handover was unrushed, and they took the time to explain everything clearly, making sure I understood and was happy before leaving. Ammar Pathak was very helpful throughout and went through all the details with care. It felt like there was no rush at any point, which I appreciated. I left feeling confident with everything sorted properly. Thanks to Ammar Pathak
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your wonderful feedback! We're delighted to hear that the process was straightforward and that you felt well looked after throughout. It's great to know the unrushed handover and clear explanations gave you confidence before driving away. We'll be sure to pass your kind words on to Ammar Pathak—he'll be pleased to know his care and attention made such a positive impression. We truly appreciate your support and wish you many happy miles in your new car! 🚗😊
Excellent service from start to finish
Excellent service from start to finish. Yaddy was professional, knowledgeable, and very helpful throughout the process. He made everything easy and stress-free, and I’m really happy with my purchase. Highly recommend V12 Sports and Classics, especially if you get served by Yaddy. Thank you!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your fantastic review! We're delighted to hear you had an excellent experience from start to finish. It's great to know that Yaddy's professionalism, knowledge, and helpful approach made the whole process easy and stress-free for you. We'll be sure to pass on your kind words to him. Thank you for recommending V12 Sports & Classics—we truly appreciate your support and hope you enjoy every mile in your new car! 🚗😊
I enjoyed my time at V12 to be honest… WOLVERHAMPTON
I enjoyed my time at V12 to be honest and will surely tell people about you. I didn't expect to drive out with my new car but they made the process easy... the manager, Raf I call her business woman, Simon and other staffs I didn't get their names.... they treated me well and explained everything properly. My car is super clean and I'm happy
16. Juli 2026
Antwort von V12 Sports And Classics
Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your experience at V12 Wolverhampton. It’s great to know that Raf, Simon, and the team made the process smooth, clear, and enjoyable for you.
We’re really pleased that you drove away happy with your new car and that you found it clean and well prepared. Your kind words and recommendation mean a lot to us, and we’ll be sure to share your feedback with the team.
Enjoy your new car, and we look forward to welcoming you back in the future!
It’s was quick and easy and friendly , definitely recommended this company
It’s was quick, straightforward and no messing about with trying to sell you this and that . Definitely recommend this company
18. Juli 2026
Antwort von V12 Sports And Classics
Thank you for your kind review! We're delighted to hear you found the process quick, straightforward, and hassle-free. We really appreciate your recommendation and hope you enjoy your new vehicle. Thank you for choosing us!
Fantastic thay were very help full in…
Fantastic thay were very help full in every way nice and polite
7. Juli 2026
Antwort von V12 Sports And Classics
Thank you for your kind review! We really appreciate your kind words and hope you enjoy your new vehicle. Thank you for choosing us!
Sales person had no information about…
Sales person had no information about the car he was selling. His answer was ask chat gpt or google it. He went on and on about how he told his brother to buy the car. Completely missed out that the company was in administration and that the warranty was probably void.
6. Juli 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not meet your expectations. We appreciate you bringing your comments to our attention, as customer feedback is important to us. If you'd like to discuss your experience further, please contact our customer service team directly so we can better understand your concerns.
Simple process
Josh has helped make this process super simple with a great knowledge about the car during the test drive.
Lovely experience at V12 Motors and would recommend them
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your fantastic review! We're delighted to hear Josh made the process simple and provided great knowledge and guidance during your test drive. It's wonderful to know you had such a lovely experience with us. We'll be sure to pass on your kind words to Josh. Thank you for your recommendation, and we hope you enjoy your new car!
Great price for the high specification…
Great price for the high specification car.
Tegan and Ben were great - and we were given a great price for our part ex.
No hard sell.
Could have told us the one key fob was lacking a backing case - that the car stank of smoke - and it had 3 different tyres across the 4 - but the manager agreed to knock of some money to compensate.
Overall great experience.
17. Juli 2026
Antwort von V12 Sports And Classics
Thank you for taking the time to share your detailed feedback. We're pleased to hear you were happy with the vehicle, the price, and the part exchange experience. It's great to know that Tegan and Ben provided a helpful, no-pressure approach throughout your visit.
We appreciate your comments regarding the points raised with the vehicle, and we're glad our team was able to discuss these with you and reach a suitable resolution. Your feedback is valuable as we continue to improve the experience we provide.
Thank you again for choosing us, and we hope you enjoy your new car!
Would recommend V12 Sports and…
Would recommend V12 Sports and Classics. Luke Severn was wonderful, he took great care of us and explained everything. Thank you Luke you made buying this car enjoyable. Mel and Kay.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your wonderful review, Mel and Kay! We're delighted to hear you had such a positive experience with Luke. We'll be sure to pass on your kind comments to him. It's great to know he made the process enjoyable and took such good care of you. We really appreciate your recommendation and hope you enjoy your new car!
Good service from a good team
Good service from a good team The process was smooth and well organised, which made things easier. The team seemed to work well together, and the service provided was good throughout. It felt straightforward and professional at every stage.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your great review! We're pleased to hear you found the process smooth, well organised, and professional from start to finish. It's wonderful to know our team's efforts made your experience straightforward and enjoyable. We appreciate your feedback and thank you for choosing us. Enjoy your new car!
Jack & Nafeesah
Jack & Nafeesah, the process was straightforward, and the team remained professional throughout. Staff were friendly without being pushy, which made the experience more comfortable. Communication was clear at each stage, with everything handled efficiently. The atmosphere felt relaxed yet organised.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von V12 Sports And Classics
Thank you for your fantastic review! We're delighted to hear that Jack and Nafeesah made your experience straightforward and professional. It's great to know you appreciated the friendly, relaxed approach and clear communication throughout the process. We'll be sure to pass your kind comments on to them. Thank you for choosing us, and we hope you enjoy your new car!
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