I SAW IT FIRST Bewertungen 

Antwort von I SAW IT FIRST

Aktualisiert am 21. Sept. 2022

Xin chào Carolin,

Cảm ơn bạn rất nhiều vì đã đánh giá 5 *.

Tôi rất vui khi biết rằng bạn thích mua sắm với chúng tôi!

Cảm ơn bạn đã là một khách hàng có giá trị.

ĐỘI NGŨ TRUSTPILOT
TÔI ĐÃ NHÌN THẤY NÓ ĐẦU TIÊN

Antwort von I SAW IT FIRST

Aktualisiert am 17. Mai 2022

Hi,

Thank you for taking the time to leave us a review.

Please accept my heartfelt apology for receiving your parcel later than expected.

All feedback is always appreciated and has been passed over to the appropriate departments as we listen to all our customers’ feedback to improve.

I can see that my colleague has now responded to your email in relation to returning your order.

Please do let us know if there is anything else we can do to make your shopping experience better as I can only apologise for the delivery service.

Feel free to get in touch with us by clicking on the following link, https://www.isawitfirst.com/pages/contact-us

Thank you for your review.

TRUSTPILOT TEAM
I SAW IT FIRST

-----------------------

Hi,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.

Bitte nehmen Sie meine aufrichtige Entschuldigung dafür an, dass Sie Ihr Paket später als erwartet erhalten haben.

Jedes Feedback wird immer geschätzt und an die entsprechenden Abteilungen weitergeleitet, da wir auf das Feedback aller unserer Kunden hören, um uns zu verbessern.

Ich sehe, dass mein Kollege jetzt auf Ihre E-Mail bezüglich der Rücksendung Ihrer Bestellung geantwortet hat.

Bitte teilen Sie uns mit, ob wir noch etwas tun können, um Ihr Einkaufserlebnis zu verbessern, da ich mich nur für den Lieferservice entschuldigen kann.

Sie können sich gerne mit uns in Verbindung setzen, indem Sie auf den folgenden Link klicken: https://www.isawitfirst.com/pages/contact-us

Vielen Dank für Ihre Bewertung.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

6. Mai 2022

Hi,

Thank you so much for stopping to leave us a review.

I'm sorry to hear that you haven't yet received your order and I can understand any disappointment this has caused for you.

I've looked into the tracking of your order and I can see that your parcel was out for delivery.

I've popped you over an email with the details of this and how to receive your order.

If you can kindly keep an eye out for this, including in your spam/junk mail.

I'm sincerely sorry again for this happening and please don't hesitate to get in touch if you'd like any help with this or anything else.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

4. Mai 2022

Hi Lena,

Thank you so much for stopping to leave us a review.

We really value all of our customers feedback and your review is really important to us.

I'm so sorry to hear that you are unhappy with our international returns service.

Please kindly note, we advise all of our international returns sent back to us are at the cost responsibility of the customer.

We also kindly advise that our international customers are free to select a courier of their choice to send any return back to us.

I've popped in below the link to our returns FAQ's with further information on this;

https://www.isawitfirst.com/pages/faqs#returns

Please don't hesitate to get in touch with us if you'd like any further help with this or anything else.

I'm again sincerely sorry for your negative experience with us as we aim to provide all of our customers with a positive and enjoyable shopping experience.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

28. Jan. 2022

Hi Cennet,

Thank you so much for stopping to leave us a review.

All of our customers' feedback is highly valued and really important to us.

Please accept my sincere apologies that you haven't received the tracking details for your order and I can understand how frustrating this must be.

I've taken the time to look into this and I can see that your order is on the way to you and has just cleared customs.

I've popped you over an email with the details of this and how to continue to track your order so your local delivery driver doesn't miss you.

I really hope you'll love your amazing new order!

Please feel free to let me know if there is anything else I can do to help better this negative experience for you.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

29. Nov. 2021

Hi Josi,

Thank you so much for stopping to leave us a review.

We fully appreciate all of our customers' feedback and we always ensure to listen to all of our customers' reviews.

I'd like to offer my utmost apologies that your order was returned to us by the courier and that you haven't yet received the refund for this.

I've personally taken the time to look into this for you and I can see that our team have investigated this and a full refund was issued for you.

I've sent you over an email detailing this and the next steps to receiving your refund.

If I can kindly ask you to just keep an eye out for this email, including in your junk/spam mail too.

I sincerely apologise again for this happening and if there is anything else I can help you further with, please do just let me know as I'd be happy to do so for you.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

22. März 2022

Hi Rene,

Thank you for your lovely 5* review.

I'm so happy that you've enjoyed your shopping experience.

Thank you so much for choosing to shop with us.

Keep an eye on our New in section we add items daily.

Have a fab day.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

27. März 2022

Hi Anton,

Thanks for your fantastic review!

I hope you enjoy your new items and the rest of the weekend!

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

19. Mai 2022

Hey Shabnam,

Thank you for the 5* review.

We hope you're loving your new style.

Have a wonderful day.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

23. Mai 2022

Hi there,

Thank you for the brill 4* review.

We're so pleased you had such a positive experience shopping with ourselves.

Hopefully you'll continue to shop with us for future orders.

Have a lovely day.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

26. Apr. 2021

Hallo Natalie,

Es tut mir leid zu hören, dass Ihre Erfahrung beim Einkaufen mit I SAW IT FIRST nicht positiv war und für die Enttäuschung, die dies verursacht hat.

Derzeit kann ich keine Bestelldetails anzeigen und Ihre Bestellung kann derzeit nicht überprüft werden.

Kann ich fragen, ob Sie uns eine E-Mail mit Ihren Bestelldaten senden können und ob Sie diese an das Trust Pilot Team adressieren können? Diese wird ausgewählt und untersucht.

Sie können uns über das Kontaktformular auf unserer Website kontaktieren oder wir sind alternativ auf Facebook, Twitter und Instagram aktiv.

https://www.isawitfirst.com/pages/contact-us

Ich entschuldige mich noch einmal sehr für etwaige Unannehmlichkeiten.

Ich hoffe, Sie kaufen weiterhin bei uns ein.

TRUST PILOT TEAM
I SAW IT FIRST

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Hi Natalie,

I am sorry to hear your experience shopping with I SAW IT FIRST was not positive and for the disappointment this has caused.

Currently I am unable to see any order details and I am unable to look into your order at the moment.

Can I ask if you can send us an email with your order details and if you can address it to the Trust Pilot Team and this will be picked and investigated.

You can get in touch with us via the contact form on our website or alternatively we are active on Facebook, Twitter and Instagram.

https://www.isawitfirst.com/pages/contact-us

Once again, I am very sorry for any inconvenience this may have caused.

I hope you do continue to shop with us.

TRUST PILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

Aktualisiert am 6. Aug. 2022

Hey there,

Thank you for leaving us this review.

We're thrilled to hear that you're loving the services you've received and our speedy delivery times.

We hope to see you back again soon.

TRUSTPILOT TEAM
I SAW IT FIRST

Antwort von I SAW IT FIRST

26. Sept. 2022

Hallo, Vielen Dank für die 4 * Bewertung.

Ich freue mich zu hören, dass Sie mit dem Lieferservice und den Artikeln, die Sie insgesamt erhalten haben, zufrieden waren.

Alle Rückmeldungen bezüglich der Größe der Bodysuits und der Rücksendegebühr wurden an das entsprechende Team weitergegeben, so dass wir uns bemühen können, für die Zukunft besser zu sein.

Ich hoffe, Sie können bald wieder bei uns einkaufen.

TRUSTPILOT TEAM
ICH HABE ES ZUERST GESEHEN

Antwort von I SAW IT FIRST

7. Okt. 2020

Hallo Tabea,

Es tut mir so leid zu hören, dass die Artikel nicht Ihren Erwartungen entsprachen und dass dies zu Enttäuschungen geführt hat.

In Bezug auf die Größe habe ich diese Informationen an das entsprechende Team weitergegeben, um zukünftige Erfahrungen zu verbessern.

Ich entschuldige mich noch einmal für etwaige Unannehmlichkeiten.

Ich hoffe, Sie kaufen weiterhin bei uns ein.

Vertrauen Sie dem Pilotenteam

Ich habe es zuerst gesehen
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Hi Tabea,

I'm so sorry to hear that the items have not been to your expectations and for any disappointment this has caused.

Regarding the sizing, I have passed this information on to the relevant team to improve any future experiences.

Once again, I apologies for any inconvenience this may have caused.

I hope you do continue to shop with us.

Trust Pilot Team

I SAW IT FIRST

Antwort von I SAW IT FIRST

16. Sept. 2020

Hallo Aleyna,

Es tut mir so leid für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Ich kann verstehen, wie frustrierend dies für Sie sein kann. Nachdem Sie Ihre Bestellung überprüft haben,

Ich kann sehen, dass es während des Transports verschwunden ist und eine vollständige Rückerstattung an Sie zurückerstattet wurde.

Derzeit können wir keinen Ersatz versenden. Daher bitten wir Kunden, ihre Bestellung zu ersetzen, wenn sie dies wünschen.

Auch hier möchte ich mich für das negative Einkaufserlebnis entschuldigen und Ihnen versichern, dass dies nicht regelmäßig vorkommt.

Ich hoffe, Sie werden bald wieder bei uns einkaufen.

Vertrauen Sie dem Pilotenteam

Ich habe es zuerst gesehen

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Hi Aleyna,

I am so sorry for the inconvenience this has caused you, I can understand how frustrating this may be for you. After looking into your order,

I can see it has gone missing in transit and a full refund has been issued back to you.

At the moment, we aren't able to send out replacements and so we ask customers to replace their order if they wish to do so.

Again, I would like to apologies for the negative shopping experience and can assure you this is not a regular occurrence.

I hope you will shop with us again soon.

Trust Pilot Team

I SAW IT FIRST