I feel like there comes a time when if you are reaching out for help and you're really ready to engage you will find your person and today I did. I left my first appointment with the ability to take... Mehr ansehen
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Das sagen Bewerter
The Provider I was matched with was wonderful, I have made them my new doctor, they have greatly improved my life thank you. Everyone was friendly and helpful with helping me get the care I needed a... Mehr ansehen
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I see Dr. Tim on Klarity and he is the most amazing Dr. I have seen in 38 years. He is kind, compassionate, empathetic and knowledgeable. Of only there were more Dr's like him out there, our healthcar... Mehr ansehen
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Pill mill. My new job doesn't offer insurance and I've has to rely on telehealth for any reasons (not by choice!) What they don't tell you here is how their prescriptions from doctors for ADHD get fla... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Kontaktinformationen
370 Convention Way, 94063, Redwood City, Vereinigte Staaten
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
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The Provider I was matched with was…
The Provider I was matched with was wonderful, I have made them my new doctor, they have greatly improved my life thank you.
Everyone was friendly and helpful with helping me get the care I needed and i would recommend this service
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you so much, Mark. We're glad to hear your provider has been wonderful and that the care team made the process friendly and helpful. Our goal is to make quality mental healthcare more accessible, and feedback like yours means a lot to everyone at Klarity. If you ever need anything, you can reach us through your patient portal or at patientsupport@helloklarity.com.
Best way to see a doctor for your condition this is the more easy way to see a doctor and talk to them .
It was great and easy and very helpful Im going to recommend more folks with conditions to come through klarity health.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
David Abney, thank you for taking the time to share this. We're glad Klarity made it easy to connect with care and that your experience felt helpful. Making quality mental healthcare more accessible is exactly what our team is working toward, and we really appreciate you recommending us to others. If you ever need support, you can reach us through your patient portal or at patientsupport@helloklarity.com.
Queendroline Nkeh APRN,PMHNP-BC
I feel like there comes a time when if you are reaching out for help and you're really ready to engage you will find your person and today I did. I left my first appointment with the ability to take a breath and finally feeling no judgment and that it is OK to trust the process and more importantly to trust yourself. I appreciate the time she took to listen and I mean not just to hear me but to really listen and as a result the questions that she asked that normally make me shutdown I found myself able to answer using the best words I knew how but that was a totally new experience for me. I'm so thankful I found Queendroline!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
HAR, thank you so much for sharing this. We're really glad you felt heard, supported, and able to trust the process during your first appointment. That kind of attentive care is exactly what we hope patients find through Klarity. If you ever need anything, please reach out through your patient portal or at patientsupport@helloklarity.com.
1 star
1 star. Lilian Davidson. Two months of failed appointments and a prescription that still isn't filled.
I was a patient of Lilian Davidson's from May through July 2026 for an ongoing prescription. The appointments themselves were fine when they happened. Everything around them fell apart.
Here is the actual record, taken from my own portal messages:
- May 20. The appointment never started. I sat in the Zoom waiting room and messaged Dr. Davidson asking if we were still on. Nobody answered until the next morning.
- June 12. Dr. Davidson's scheduling calendar offered me a 4:00 PM Friday slot. I booked it and paid for it. I was then told the office closes at 4:00 on Fridays and there was no availability that day. So her calendar was advertising hours the practice doesn't work, and I had already paid and planned my day around it.
- June 15. I ran out of medication. The pharmacy needed a direct authorization call from the prescriber. I gave Davidson's office the pharmacy's phone number. Seven hours later I got a reply saying the drug was on backorder. I managed to find a pharmacy to fill it without their help.
- July 13 through today. This month's prescription still has not gone through. I have called HEB myself on four separate days to find out the status of my own prescription. HEB has asked for the same single piece of information three times, my last visit date. I relayed that request to Davidson's office three times. The prescription has now been rejected twice for missing it. I am still out of medication as I write this.
In two months, nobody from Dr. Davidson's office ever contacted me first. Not once. Every update I got, I went and got myself. Every requirement the pharmacy had, I found out on my own and passed along. When I finally said I was going to escalate, the response was that I should cancel my appointment and find a provider who is a better fit, along with a reminder that messages get answered within 48 hours. Forty eight hours is the problem. That was the whole complaint.
I should not have to chase a licensed practitioner through a message portal to get a routine refill sent to a pharmacy correctly. And telling a patient to leave is not an answer to a patient telling you what is broken.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Trace, we're truly sorry for the frustration and the amount of follow-up you had to do. The communication and coordination you described are not the experience we want for any patient. Providers on Klarity make independent clinical decisions, but we take concerns about access, responsiveness, and support very seriously and want to help resolve this as quickly as possible. Please contact us through your patient portal or at patientsupport@helloklarity.com so our team can review this privately and follow up directly.
I see Dr Tim
I see Dr. Tim on Klarity and he is the most amazing Dr. I have seen in 38 years. He is kind, compassionate, empathetic and knowledgeable. Of only there were more Dr's like him out there, our healthcare system would be very different.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Brittiney, we appreciate you taking the time to write this. We're so glad your experience with Dr. Tim has been compassionate, thoughtful, and knowledgeable. Our goal is to make quality mental healthcare easier to access, and feedback like yours means a lot to our team. You can always reach us through your patient portal or at patientsupport@helloklarity.com if you need support.
Very patient focused
Very patient focused! Great professionalism!!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Kym Diggs, thank you for sharing this with us. We're so glad your experience felt patient focused and professional. That kind of care is exactly what we want people to find through Klarity as we work to make quality mental healthcare easier to access. If you ever need support, please reach out through your patient portal or at patientsupport@helloklarity.com.
Great service
Fast, easy appointment. The provider was fantastic, answered all of my questions and provided an appropriate solution for my needs. Highly recommend!
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you so much, Jody. We're happy the appointment was fast and easy, and that your provider answered your questions with care. Feedback like this means a lot as we work to make accessible, high-quality mental healthcare available through Klarity. Please don't hesitate to contact us through your patient portal or at patientsupport@helloklarity.com if we can help with anything.
Valentina turned to me and she was a…
Valentina turned to me and she was a professional
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
June Daniel, thank you for taking the time to share this. We're glad to hear Valentina was professional and that your experience felt positive. Our team is committed to making quality mental healthcare easier to access. If you ever need anything, you can reach us through your patient portal or at patientsupport@helloklarity.com.
Pill mill
Pill mill. My new job doesn't offer insurance and I've has to rely on telehealth for any reasons (not by choice!) What they don't tell you here is how their prescriptions from doctors for ADHD get flagged like crazy! I'm out 300 dollars with no perception that's fillable because no pharmacy will touch Klarity with a 10ft pole and one even told me "you'd have better spent your money seeing a psychiatrist out of pocket than this" look I know people have good luck with this but digging finds these people have precious relationships with their pharmacies - I used Kaiser and it was fine, since my new job doesn't offer insurance and I have to pay out of pocket I'm hitting brick walls.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Imhotep, we're sorry to hear how frustrating this has been, especially after paying out of pocket and running into barriers getting support. This is not the experience we want for anyone using Klarity. Providers on our platform make independent clinical decisions, but we take concerns about access, cost, and follow-through very seriously and want to review what happened. Please contact us through your patient portal or at patientsupport@helloklarity.com so our team can look into this privately and help as quickly as possible.
Great Provider
I have been seeing Mark Bender for a few years now, he has been great. He listens to and addresses any concerns that I have. He responds to messages right away, my prescriptions are sent over to the pharmacy immediately, and if they are having any issues with filling because of low stock or anything else, he is easy to contact and does everything possible to work with them or me to fix it right away. The appointments are comfortable because he very easy to talk to. I would definitely recommend him, I have had nothing but positive experiences the last few years seeing him.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Amber, thank you so much for taking the time to share this. We're really glad to hear Mark Bender has provided such responsive, consistent support and that your visits have felt comfortable and productive. Making quality mental healthcare easier to access is exactly what we work toward, and feedback like yours means a lot to our team. If you ever need anything, you can reach us through your patient portal or at patientsupport@helloklarity.com.
Provider- Thumbs up! Klarity policies- Thumbs down
The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take part in recurrent drug testing. Actually no one should be asked of this, unless the provider suspects their patient is not taking medication as prescribed.
If it were just based on experience with the provider, I would schedule another visit. Based on the drug testing requirement if the company, I will not be scheduling another visit. The last thing I want to add to my monthly expenditures is unnecessary monthly drug testing.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Melissa, thank you for sharing this candid feedback. We're glad your provider experience was positive, and we understand how policy concerns around testing requirements can feel frustrating, especially when they affect whether you continue care. Providers on Klarity make independent clinical decisions, and our policies are designed with patient safety and care quality in mind, but we take your concerns seriously and want our team to review them with you privately. Please contact us through your patient portal or at patientsupport@helloklarity.com so we can follow up directly.
She is a really good provider she had…
She is a really good provider she had plenty of questions to make sure things were thorough about ny history and habits to make sure we could find a good solution to my issue and wants to make sure that an actual solution can be found which I appreciate.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Bradley, we appreciate you taking the time to share this. We're really glad your provider was thorough, asked thoughtful questions, and made space to understand what support would be most helpful for you. That's the kind of careful, patient-centered experience we want people to have through Klarity. If you ever need anything from our team, you can reach us through your patient portal or at patientsupport@helloklarity.com.
Antwort von Klarity Health
Thank you, Bonbon! We're so glad to hear things are going well so far. We appreciate you choosing Klarity and taking a moment to share the encouragement with our team. If there is ever anything we can help with, please message us through your patient portal or email patientsupport@helloklarity.com.
I had an amazing experience with the doctor!!!
I had an amazing experience with the doctor Sandra. She was knowledgeable and compassionate and she really listened to me. I think i might have found a forever doctor...
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you so much, Melissa! We're really glad to hear that your experience felt compassionate and attentive. Sandra's thoughtful listening and clear support are exactly the kind of care experience we hope patients find through Klarity. If you ever need anything, please reach out through your patient portal or at patientsupport@helloklarity.com.
THE WORST EXPERIENCE
THE WORST EXPERIENCE. THE DR NEVER SHOWED UP, WAITED 25 MINUTES. CANNOT TALK TO A LIVE CUSTOMER SERVICE AGENT. WILL NEVER USE THIS SERVICE. UNPROFESSIONAL,INCOMPETENT AND A JOKE!!!!!! SAVE YOUR MONEY AND TIME.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Hi aussie girl 2, we're very sorry for the experience you described. Waiting for an appointment and not being able to reach live support is frustrating, and it is not the level of care or communication we expect on Klarity. Providers on our platform make independent clinical decisions and manage their clinical schedules, but our team wants to look into what happened and help resolve this quickly. Please contact us through your patient portal or at patientsupport@helloklarity.com so we can follow up privately and support you directly.
Kind and professional
Kind and professional. Listened to what I had to say and genuinely cared for my situation. would recommend to others
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you so much, Robert! We're really glad to hear your provider was kind, professional, and took time to listen. Feeling genuinely cared for matters, and this is the kind of experience we want every Klarity patient to have. We appreciate you recommending us to others. If you ever need anything, please reach us through your patient portal or at patientsupport@helloklarity.com.
Availability
Availability, companionate and professional
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you for reaching out! To request information about our services, please visit our website at helloklarity.com or contact us directly at patientsupport@helloklarity.com. We're here to help!
This was one of the most frustrating…
This was one of the most frustrating healthcare booking experiences I've had, and I would not recommend Hello Klarity based on how my appointment was handled.
I scheduled an appointment at approximately 3:00 p.m. because I was specifically seeking evaluation and treatment for ADHD medication. About an hour later, around 4:00 p.m., I was notified that the provider I had been matched with does not prescribe stimulant medications to adults over the age of 45.
The problem is that Hello Klarity already had my date of birth before allowing me to book and pay for the appointment. Their system still recommended this provider and accepted my payment, even though I was never eligible to receive the treatment I was seeking from that provider.
As soon as I learned this information, I immediately canceled the appointment. Despite canceling almost immediately after being notified, they refused to refund the $50 appointment fee, citing their cancellation policy.
This situation could have been completely avoided if their booking system had prevented me from scheduling with an incompatible provider or clearly flagged the restriction before accepting my payment.
I understand providers have prescribing policies, but patients should not be charged for appointments that the platform already knows cannot meet their medical needs. I hope Hello Klarity improves its screening process so future patients don't have the same experience.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Tiffany, we're sorry for the frustration here. We understand how upsetting it is to book and pay for an appointment, only to learn afterward that the provider's prescribing policy meant the visit wasn't a fit. Providers on our platform make independent clinical decisions, but this experience does not reflect the standard we want for patients using Klarity. We're reviewing the booking and screening flow you described, and we'd like to look into your cancellation and refund concerns directly. Please reach out through your patient portal or email us at patientsupport@helloklarity.com so our team can follow up privately and work toward a resolution.
Very professional and friendly.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Thank you so much, Robert! We really appreciate you taking the time to share this. We're glad to hear your experience felt professional and friendly — that's exactly the kind of care we want every patient to receive through Klarity. Our goal is to make quality mental healthcare accessible and supportive from start to finish. If you ever need anything, please reach out through your patient portal or at patientsupport@helloklarity.com.
Awesome Dr.
Dr. was very professional on time and actually early. very understanding. Well spoken great appointment.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Klarity Health
Hi Matthew, thank you so much for sharing this! We're thrilled to hear your appointment went so smoothly — a provider who is not only on time but actually early, attentive, and easy to talk with makes all the difference. Connecting patients with thoughtful, communicative care is exactly what Klarity strives for, and it's wonderful to hear that came through. If you ever need anything along the way, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for you!
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