I have purchased 2 iPhones and 1 ipad from Gazelle and been totally satisfied with each purchase. With the ever increasing prices of new tech, Gazelle seems the smart way to go. I’ve never had a prob... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered product that was advertised as “in stock”. Told it was out of stock and a replacement would ship out when available. Replacement shipped on July 5th. It’s now July 20th. No response from... Mehr ansehen
Unternehmen hat geantwortet
This is the second time we have purchase phones from Gazelle, and we have been very satisfied. We will do it again in the future when necessary, and refer to all our friends, The process is so easy, a... Mehr ansehen
Unternehmen hat geantwortet
Very easy to find the phone I was interested in. I chose one that was indicated that it was in fair condition, when I received the phone looked new, The purchase went smooth, and the delivery was outs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gazelle
Vom Unternehmen geschrieben
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Kontaktinformationen
Vereinigte Staaten
- gazellesupport@ecoatm.com
- www.gazelle.com
3,8
Gut
13.638 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I bought a refurbished phone on June 1…
I bought a refurbished phone on June 1 and it was expected in 5-7 days which was extended to the 13th. It is now the 30th of June and I have still not received the packaged nor have I got a reason for the delay.
9. Juni 2026
Antwort von Gazelle
We sincerely regret the extended delay in your refurbished phone's delivery and the lack of communication. We are actively investigating this shipping issue to provide you with a resolution. Please contact us back at gazelleSupport@ecoatm.com, so we can assist you.
Antwort von Gazelle
We are so happy to hear you received your iPhone and are pleased with the price! Thank you for taking the time to share your positive experience.
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
The fastest easiest place for phones
I have gotten at least 10 phones from gazelle in the last 6 years between me and my 2 children. It's so easy and convenient with the payment plans. I would recommend them to anyone who doesn't have all the money to buy a phone up front. Delivery is super fast. I get the phones in 2 days.
25. Juni 2026
Antwort von Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
I was told my package would be here on…
I was told my package would be here on the 23 and it’s the 29 and my package is still in Kentucky?
18. Juni 2026
Antwort von Gazelle
We understand your frustration regarding the delayed delivery and the current location of your package. We are actively looking into this shipping discrepancy for you. Please contact us back at gazelleSupport@ecoatm.com, so we can assist you.
Stay away
Stay away! Terrible customer service and deceptive trade-in practices.
Their customer service is absolutely horrible. The representatives are completely untrained, confused, and consistently give out incorrect information. To make matters worse, they processed one of my cellphones for a $0 trade-in value—a deal I explicitly never accepted. They essentially took my phone for free. Be incredibly careful if you are planning to trade in your phone with them!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Gazelle
We're truly sorry to hear about your frustrating experience with our customer service and the trade-in process. We understand your concern regarding the $0 trade-in value for your cellphone and the feeling that your device was taken without your consent. We strive to provide accurate information and fair evaluations, and we regret that we fell short in your case.
Antwort von Gazelle
Thank you so much! We're glad to hear our team made a great impression. We appreciate your kind words!
Always pleased
Bought quite a few phones from Gazelle over the years. Never disappointed.
22. Juni 2026
Antwort von Gazelle
We're so glad to hear about your continued positive experiences with us over the years! We truly appreciate your loyalty.
Have not received product
Have not received product. Ordered June 18th with expected delivery last Monday. 🤷♀️
18. Juni 2026
Antwort von Gazelle
We are very sorry your order has not arrived. We understand your frustration and are looking into this delivery delay for you. Please feel free to contact us back at gazelleSupport@ecoatm.com so we can better assist you.
Great Customer Service
While I ended up having to call customer service, they took care of me and I got the product I wanted. Thanks.
17. Juni 2026
Antwort von Gazelle
We're so glad our customer service team could assist you and ensure you received the product you wanted. Thanks for your kind words!
Ordered a phone a month ago and it…
Ordered a phone a month ago and it never showed up. Customer service has not helped at all. First they wouldn't acknowledge the package was late. Then when it was they had me fill out a form. Two weeks went by before they acknowledged I submitted the form. One month later phone hasn't come and gazelle hasn't issued a refund .
EDIT: As a response to Gazelle, I did start contacting 3 weeks ago and the same email they suggested in this post. They'd rather respond publicly on a website than actually provide customer service.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Gazelle
We sincerely apologize for the frustrating experience you've had with your recent order and the lack of resolution from our customer service team. We understand how disheartening it is to wait so long for a phone that never arrived and to feel unheard. We are actively looking into this matter to improve our processes. Please feel free to contact us at gazelleSupport@ecoatm.com so we can better assist you.
Product shipped fast and was as…
Product shipped fast and was as described. Very good condition.
23. Juni 2026
Antwort von Gazelle
We're glad it arrived quickly and met your expectations. Thanks for choosing Gazelle!
Gazelle: A Great Option for Cell Phones
I'm a previous customer and was very happy. I've purchased three iPhones from Gazelle and they were all perfect. I love being able to purchase a phone that is reasonably priced and doesn't lock me into years of payments. Go Gazelle!
16. Juni 2026
Antwort von Gazelle
We're so happy to hear you've had such positive experiences with your iPhone purchases! It's wonderful to know our phones meet your needs. Thank you for your continued support!
Antwort von Gazelle
We are so glad everything arrived perfectly. Thank you for your kind words, we'll pass it back to our team!
Antwort von Gazelle
We're so happy you found ordering easy and are pleased with the quality of our product!
Very good experience
I had plenty of phones to chose from and the prices were good. Not only will I buy from you again, I’ll be recommending you as well.
22. Juni 2026
Antwort von Gazelle
We're so glad you found great phones at good prices! We appreciate your kind words and recommendations. Thank you!
Exactly as Described
Arrived in the time described, as described, and communication was excellent.
22. Juni 2026
Antwort von Gazelle
We're so glad to hear everything arrived as expected and our communication was excellent. Thank you!
Bogus claims during inspection about my…
Bogus claims during inspection about my device being different than what was quoted and my screen being cracked. This led to a substantially lower payout than quoted. Couldn't speak to anyone who could help. Writing to the BBB now.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Gazelle
We are concerned to hear about your experience with the inspection and the resulting payout. We want to assure you that we are taking your feedback seriously and will review our processes to prevent similar situations.
I am pleased with the i phone 14 I…
I am pleased with the i phone 14 I purchased. My son, who has purchased several phones from you, said he trusted your company above any others. Thanks for a good job!
8. Juni 2026
Antwort von Gazelle
We are so pleased you are happy with your new iPhone 14! We appreciate your kind words and trust.
The phone got lost in the mail
The phone got lost in the mail. You could see that I did not get it but will not refund until I fill out a phone and review the form. My son worked hard to buy this phone. He cannot get another until we get know this one has been refunded.
15. Juni 2026
Antwort von Gazelle
We are truly sorry to hear about the lost phone and the distress this has caused, especially given your son's hard work. We understand your frustration and are actively looking into this matter to help resolve it. Please feel free to contact us at gazelleSupport@ecoatm.com so we can better assist you.
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