Bellway Bewertungen 

Helen and Andrew at New Cardington Fields have been exceptional. They have kept us informed through out the process, they have answered our queries with professionalism and knowledge.
It was good to meet some of the site team including Ben and Conan.
To date our experience/journey has been positive and we look forward to moving into our new home soon.

A Wonderful Bellway Experience ❤️🏡
We are absolutely delighted with our new home at Bellway Abbey Field Grange. From the beginning of our journey to moving into our dream home, the whole experience has been very positive and memorable.
A very special thank you to Lorraine for her kindness, patience and continuous support throughout the whole process. She was always approachable, helpful and kept us reassured whenever we had questions or concerns. Her support made such a big difference to our home-buying journey.
We would also like to give a special thank you to Trevor, our Site Manager, who went above and beyond to help us, especially around the time we moved in. He was always willing to listen, respond quickly and help whenever we needed him. His support and dedication were truly appreciated.
We are so grateful to the whole Bellway team for helping us achieve our dream of owning our own home. ❤️
Thank you, Lorraine and Trevor and the team for making such an important chapter of our lives even more special. We are excited to make many beautiful memories in our new Bellway home! 🏡✨

The company is doing well as thay keep customers well informed.through the process of the customers purchasing a house we had amazing experience and overwhelmed with the professionalism of the staff involved with our new house.

Mark and Alison have made us feel valued and there is no question that we ask them, that they cannot answer making sure that we feel supported and informed. All communication visla email or call has always been exceptional showing us that Bellway work as a cohesive team allowing us to feel confident in the process. We also love the Bellway app , we still have a long way to go and we hope this process continues this high standard.
Thank you for our next steps.

Wevers field Desborough, From the moment we put down our deposit to moving into our new home, the customer service we have received has been second to none, this is our forth new house in forty years, it has to be the best experience, as with every new house there's always some problems, however the site manager John has been straight on it, to resolve any issues, Charlotte and Yuri in the office have also gone above and beyond to make our journey as pleasant as possible despite all our problems with the buyers of our previous home, we'll done Bellway on quality off your homes and all the staff you employ.

Beautiful house and excellent customer care!

Providing wonderful, professional service!
Big thanks to Tracy, Sam, Phil and Morris. They are amazing and the best.

Staff are good and the service is very good and supported

Please be aware when buying a Bellway home.
I contacted Bellway recently as our water tank is apparently failing (as are others in our estate). I emailed Bellway asking for the benchmark page for the water tank as it isn't old and shouldn't be failing after 5 years. Bellway didnt provide this at hand over and as I'm not a plumber, I didnt know we would need it.
Bellway can't provide the details and Tracey in the sales office told me to contact a company that's gone under (she actually stated in the email that they ceased trading so pointless information really). Not exactly helpful but even worse, the document is a legal requirement which I was told to obtain from Bellway.
As customers, we pays hundreds of thousands for these houses and the contractor's employed by Bellway are failing us with low standards of work and no documentation to prove the work was completed correctly. Once Bellway are paid, they have no interest in customers or the standards of work they have provided.

We have now been living in our new-build Bellway property for just one year, and we are already dealing with a serious and ongoing water issue, with water coming up from the ground through the concrete screed.

What has made this experience even more frustrating is the response we have received from Bellway. I was advised by Cecily Davis, a Non-Executive Director at Bellway, that the suspected cause of the issue was me supposedly dropping/spilling a glass of water over my carpet.

I have provided video evidence showing an actual puddle. Having worked in Escape of Water, I find the explanation extremely difficult to understand. A glass of water spilled onto a carpet would, in my understanding, dry over time; it would not explain persistent moisture coming from beneath the floor, nor would it result in the carpet underneath becoming stained in the way ours has.

The suggestion that I have “spilled” water on the right-hand side of my bedroom and that this water has somehow travelled into the middle of the floor and through the concrete screed is, quite frankly, mind-boggling.

The current situation has left us with damp and wet concrete screed, carpet ripped up and a mildew smell in our home.

The customer service throughout this experience has also been extremely disappointing. I would particularly like to mention Jo from Customer Care. I found the way I was spoken to extremely rude and lacking in empathy. Being hung up on while expressing my frustration about an ongoing issue in my own home was, in my opinion, extremely unprofessional and unacceptable.

My overall experience has left me with the impression that Bellway is unwilling to accept liability or properly investigate the underlying cause of problems. In my opinion, there needs to be much more training and understanding around building defects, water ingress and the impact these issues have on customers.

I would strongly advise anyone considering buying a new-build property from Bellway to think very carefully and consider other housebuilders. Buying a new home should give you peace of mind, not leave you dealing with damp, wet flooring, damaged carpets and a persistent mildew smell after just one year.

I am fortunate to have a large following on social media, and I will be sharing the evidence I have gathered publicly so that prospective Bellway customers can see exactly what we have experienced.

If you are considering Bellway for your forever home, I would strongly recommend doing your research and considering your options carefully before committing.

This has been an extremely disappointing experience, and the way the situation has been handled has only made matters worse.

From our first visit to the sales office through to getting out keys, Bellway has been nothing but professional and the aftercare is in our eyes 2nd to none. Thanks to Jess in the office, also site manager Dave, you’ve made our transition into our now 2nd Bellway home a wonderful memorable one, 5stars all the way to Bellway.

Right from start to finish, sales to site & assistant managers all have been excellent.
Michael the sales guy guided us through the purchase and answered all our questions promptly a pleasure to deal with him.

Very insightful and open to any and all questions no matter how daft they felt. Kara at eastveiw was amazing and extermly helpful.

Great service received from the staff at Bellway Bourne

Great property’s but a right mix of experience depending who you deal with and trying to contact certain people.

We purchased a new home at Elizabeth Square in West Sussex. We had to wait completion for the Quality Control Inspection. I don’t know what they looked inspected but it wasn’t our property. They had failed to install extras that were paid for, a list of issues such as damaged kitchen units, big digs in walls, completely smashed and missing outer window to French doors, boarded over. Front door was bowed and wouldn’t lock properly.
We were realistic and didn’t pressure on site Customer Care but after a few months of nothing put pressure on as all we got was ‘it’s in hand’.
We are now almost 18 months in and still have outstanding work. E mails are ignored, made a formal complaint and now they have breached their own procedures time wise.
The house itself is very economical to run especially with solar panels, part of our downsizing aim.
There are a couple of people on site who are outstanding but the turnover of site Managers, poor Customer Care follow up and quality of some secondary work has left a lot to be desired. Perhaps we are unlucky on this development but there is no excuse.

I see your response below but can’t respond so adding here. I’ve heard nothing else and cannot get a response from Customer Care to my email to them and no reply when I phoned. I’ve further contacted the site Customer Care who is only here occasionally but she has not responded to my request to chase them up as far as I am aware.

Im plot 60 Elizabeth Square, Goring by Sea - yourvRedhill office will have all the details. There is one issue that arose but I don’t want to put it here on a public site. I will discuss with a Senior Manager if Im contacted.

This company is at the very top of our house chain. Despite everyone else being ready to move for a month now Bellway have not expedited their house build in any way to help the chain move along. Many requests and contact has been made to the office in Angmering but they have rigidly stuck to their own schedule with no compromise. Whilst I understand things have to completed in the correct order, there is always possibility to move labour and resource to one property from another. But this has not been offered and to day we have no firm completion date! It is shocking that a company like Bellway can disregard the needs of others within the chain. We were already to compromise but Bellway refused. I would not buy a home from this company.

So far, so good. Although our house is still under construction, Tom, Nicole and Michelle have been very helpful and a pleasure to meet with each time. Extremely patient and happy to help with our needs. Can’t wait to see what the future will bring for us at Boorley Gardens.

Here’s a polished version you could post:

⭐⭐⭐⭐⭐ Excellent experience from start to finish

We recently purchased our new-build home through Bellway and couldn’t be happier with the service we received. Every single person we dealt with throughout the process was professional, kind, and genuinely helpful.

Special thanks to:

• Michelle and Jasem in sales, for their patience and clear communication throughout the buying process
• Emma, for her support along the way
• Patrick, the site manager, for his professionalism and attention to detail on site

The whole team made what can often be a stressful process feel smooth and reassuring. Highly recommend Bellway to anyone considering a new-built home.
Dr. & Mrs Marvin B. Sigalo

Sam and Tom at Bellway in Kings Hill have been nothing short of fantastic.
They have been so informative and supportive from the point of enquiry and kept in touch with us the whole way.
So glad we were able to reserve our dream house finally!
Thank you both Mac can’t recommend enough.