Rude and unprofessional customer service
Disappointing and unprofessional communication.
On 14 October 2026, I contacted Pine Nut Path Ltd to enquire about purchasing a specific Italian truffle cheese.
The seller explained that the exact size was unavailable and asked me to telephone him. I decided not to proceed with the enquiry.
On 25 October, I received an unexpected email from the seller sarcastically thanking me for my silence and alleged lack of business courtesy.
I found this approach rude and unprofessional. A potential customer is not obliged to make a purchase or respond to every message.
After I expressed my dissatisfaction, the seller replied but did not offer a clear apology.
I did not purchase anything, so this review relates solely to my experience of the company’s communication, not its products.
Based on this experience, I would not recommend its customer service.