Bought a Kazakhstan static ISP IP, got a US one, and support ignores me
I bought a Static ISP proxy from Novada with Kazakhstan as the location. The IP I received is not in Kazakhstan.
What I checked:
- Novada's own checker (ipinfo.novada.pro), requested through the proxy, returns country US, Los Angeles, AS174 Cogent.
- Requesting youtube.com through the proxy returns GL US, so Google treats it as a US address.
- ipinfo.io shows US, New York, AS2914 NTT America.
- A few smaller geo databases say Kazakhstan, but the range belongs to NTT America and is registered to a US company.
I switched the country to Kazakhstan in the dashboard as an attempt to fix it. Nothing changed. The IP stayed the same, and Novada's own checker and Google still show the US two days later.
I wrote to support by email, Telegram and WhatsApp. I have not received a single reply on any channel, not even an automatic acknowledgement.
If you need a location that is accurate on Google, check the IP with Google before paying and do not rely on the country shown in the dashboard. I would not buy from Novada again.
Antwort von Novada