MyNextBike Bewertungen 

Creating a listing and initial advertising worked very well.
A lot of interest with the usual chancers putting in low bids, but many genuine bids.

Accepted an offer but the bidder pulled out at the last minute so the bike was re-listed. This happened after I’d started arranging the collection with the courier and first I knew of it was when the courier cancelled the collection. So better communication from Mynextbike would have been helpful at this point.

This time there were more bids and I again accepted the best bid. Whilst completing the details to progress the sale someone must have bought the bike at the listed price as the amounts were higher than the offer I’d accepted! Bonus!

Arranging the collection worked very smoothly and the courier communicated very well, keeping me informed all the way through collection to delivery to the buyer.

Now to the negative. The wait for my money was over a month and then I needed to prompt Mynextbike in order to receive payment. I’m sure there must be some reasons why it takes this long to release the funds but it was very unnerving waiting so long whilst wondering whether I’d been scammed in some way!

In summary the listing, sale and collection process was good but the delay in receiving payment was not so good!

Great service. And good platform for honest cyclists. Thank you

Genuinely cannot rate this company high enough. From confirmation of purchase and payment the buyers end, right through to pick up and payments my end. I’d like to thank Harry in particular, who went above and beyond in terms of customer service, he was easily contactable, quick to reply and who understood my concerns about when payment would arrive and expedited the process to put me at ease. He also changed my delivery slot to a more convenient time to work around my disabled daughter. He’s an asset to the company.
I’m so thrilled with the customer service and the company that I’ve listed 2 more bikes to be sold with them. A flawless process. Thank you.

Unfortunately I didn’t manage to buy a bike through MyNextBike due to the seller not replying to messages. Customer service has been great from start to finish, helping to contact the seller and arranging full refund. I will definitely come back again.

Everything was so easy. Even changing the delivery day was simple. The delivery was made in the 3 hour time slot. The bike was exactly as advertised, actually better. Communication with the company was simple and efficient. Just what you want when buying on the internet.😀😀😀

Really easy website to use, the whole process of advertising and selling the bike was straight forward. It costs £15 to advertise plus a 14% commission once the bike sells, which is worth bearing in mind.
The main downside is the 28 day wait to receive your money. After raising a complaint, I did receive my payment quicker but I think the payout timescale could definitely be improved.
Overall, a great platform for selling your bike with minimal hassle.

After losing my rag and writing a stinking review on MNB, after selling my bike had abit of a runabout trying to get my money.
After the director read my review he done what any director would do to rectify the problem and got my payment to me as they promised.
He explained he has a new team working for him and was very apologetic at the same time, apart from that hiccup it’s was very straight forward selling the bike with this company

A very disappointing experience, cancelled the purchase due to lack of information and progress, then had to wait an unreasonable amount of time for my refund. Matt, the founder of the company took the time and trouble to contact me personally, and although I didn’t complete the sale, the approach, honesty and obvious passion of Matt, has thoroughly impressed me. Matt, thank you for caring about service and company image.

First time on this platform and although the sale went through, the buyer started to be uneasy with the platform and decided to cancel the transaction. The team was very helpful in dealing with a difficult buyer and put back the bike on the platform with a free sponsorship, which was nice.

I think if you have a hassle free purchase this is probably an amazing experience, but sadly that wasn't the case for us. We bought a bike for my son, and received an email that it was being prepared for dispatch, 3 days later, an email saying it we had cancelled the order (we didnt). It turns out the seller was AWOL so MNB actually cancelled the order. Delivery fee was refunded immediately but I was told it would be another 2 weeks before the bike payment was refunded. I was in contact with 3 different people, one who said he was the director - all in all MNB had my money for three weeks during which time I couldn't buy another bike for me son. I was promised both voucher codes and a discretionary compensation payment, neither of which have been received. It's a shame, its a good idea, and it looks like when they are good they are great, but when they are bad, they really are awful.
29/10/26
Following this review, I was contacted by MNB and received the compensation payment, with a great message explaining that they are trying to improve process. I have had my fingers burnt so I dont think I'd try again, but think they are sincere in their want to do better.

MNB is a way to sell and buy bikes but it could be better. I purchased 2 bikes but each one had a problem with the the seller. Fortunately I eventually received a full refund but it took an unacceptably long time.Several weeks of waiting for my refund prevented me from purchasing another. MNB were not to blame for the seller’s conduct but perhaps their system could bear this in mind by more thorough vetting. The team I contacted by email were helpful but I never had a response by phone. If it wasn’t for these issues I would give 5 stars but until matters improve I will give 4.

Very easy selling experience! Received a few low ball offers as you would expect and then found a buyer, offer accepted and arranged collection of the bike through the courier within my next bike. This takes all the hassle out of packing up a bike, the courier turns up and literally puts the bike as it is in a bike rack in the back of a van and covers over with a rug. For your first sale the it takes longer for the payment to be sent to you, I wasn’t sure how long this would be but I contacted customer services at 3pm, I didnt realise they closed at 4 but received a reply within an hour apologising as I should have received funds a few days earlier. This was straight away escalated to a director who responded within 15 mins saying they are looking in to it and will get it sorted. I the. Received an email just before 10am stating it has all been sorted and funds were in my bank. Cannot fault the ease of selling and then also the customer service from Julie and Matt!

I am extremely frustrated with mynextbike. they canceled my order there end ,yet they still haven't refunded my payment.

it has been weeks since the cancellation, and my money is completely missing .I have tried reaching out to their customer service, but I am either getting ignored or given empty excuses.it is completely unacceptable for a company to hold a customer's funds hostage after failing to fulfill an order.

save yourself the stress and avoid this company. They are quick to take your money but will make it a nightmare to get it back if something goes wrong.

Great website. Very easy to use / upload and really good comms when I needed to contact them. Very easy process. Thank you.

Very lovely experience selling my old e-bike on their website. I managed to sell it for an amazing price, and they handled the shipping and the payment processing. Also, I didn't have to wait 30 days to receive my payment; I received it after 14 days because I proactively provided the receipt for the bike and the frame number. Very lovely and professional team, and trustworthy to buy or sell your bike on their website. I would definitely do business with them again.

They bike I ordered was delivered in a pristine condition.
In fact it looked brand new.
Overall My Next Bike provided an excellent service in which to buy a secondhand bike.
We are thrilled with our purchase.
Peter Gordon.

Top service. Best place to buy & sell a bike, much quicker & easier then eBay with no haggling & waiting around re: auction. Importantly, really very good communication on the progress of your order as well as collection & delivery by the courier service, which I found to be excellent both in terms of the expected ETA of delivery on the scheduled day & the care taken of the bike in transit. Thanks.

I have to tell you it was so refreshing and kind to be navigated and supported by Julie at My Next Bike. I did not have to email different admin assistants . I just had the kindness and professionalism of Julie. Many companies pass the buck to other CSR ‘s and a lot can get lost in translation because of this. This company and their team recognise this and ensure that both the seller and the buyer are handled beautifully and by the same person. It’s a true triangle with Julie meditating between both and making sure all is fair and above board. I had a wonderful experience and I wish I had more bikes to sell !! I highly recommend My Next Bike for anyone who wants to sell their bike. Their commission is really not high compared to the service they provide. I bless them with longevity and success. We need more business like this with great consciousness. Well done !!

Hassle free, very easy to use.

I tried to purchase a second hand mountain bike twice, but both times the order was cancelled days after paying with no given reason. The refund then takes anywhere from 10 business days to a month to arrive back in your account. They advertise stuff that is out of stock and then hold your money for obscene lengths of time. The only reason I am not giving them a one star is because their customer service is decent. If you use mynextbike, make sure you message the seller directly to organise things as you cannot trust the website's actual listings.