My Liquorice Bewertungen 

Antwort von My Liquorice

Vor 4 Tagen

Thank you for coming back to us again – it really means a lot to have your continued support.

We're thrilled to hear you enjoyed your latest selection and that everything arrived so quickly. With so many different varieties to choose from, it's always great to know our customers are finding plenty to love.

We hope you enjoy every last piece... although it sounds like you might need to place your next order sooner rather than later! Thanks again for your lovely review. 🍬😊

Antwort von My Liquorice

16. Juli 2026

Thank you for your review.

I'm genuinely sorry that your order arrived in this condition, especially as it was intended as a birthday gift.

The recent heatwave involved prolonged temperatures exceeding 30°C over a number of days and, unfortunately, chocolate products can melt under these conditions whilst in transit. Lakrids by Bülow products are particularly susceptible to heat damage due to both their ingredients and the packaging used for the tubs.

We do make customers aware of this on our website FAQs, which states:

"During warm weather, some of our products — particularly those containing chocolate — may be susceptible to melting in transit. We recommend selecting a faster shipping option during summer months and ensuring someone is available to receive your order. We're unable to take responsibility for heat-related damage.

Lakrids by Bülow items are more susceptible to melting than other items due to the packaging. We're unable to take responsibility for heat-related damage."

You contacted us on Friday and your email was acknowledged immediately. I apologise that a full response was not provided then as this coincided with the weekend and we were assessing the wider impact of the exceptional weather on chocolate products in transit, we needed time to establish the extent of the issue and what support would be available to affected customers. Unfortunately, there was nothing practical that could be done over the weekend in any event, as replacement orders cannot be dispatched and refunds are not processed instantly.

Royal Mail, like other postal carriers, do not provide refrigerated transport for parcels, so once chocolate products enter the postal network we cannot control the temperatures they experience during transit.

Despite the damage being caused by the exceptional weather rather than any fault with the product itself, we did issue you with a full refund.

We're sorry that your first experience with us was disappointing and appreciate you taking the time to share your feedback

Antwort von My Liquorice

1. Juli 2026

Thank you so much for your wonderful review!

We're delighted to hear that your first experience with My Liquorice was such a positive one and that you enjoyed both the quality and the taste. It's great to know we've made such a good first impression.

We really appreciate you taking the time to leave your feedback, and we look forward to sending you more delicious liquorice with your next order.

Thanks again for your support!

Antwort von My Liquorice

20. Juni 2026

Thank you so much for your lovely review!

We're delighted that your first order was such a success. One of the things we're most proud of is offering a huge range of sweets, so it's fantastic to hear you found plenty of your favourites among the selection.

Knowing we've made such a great first impression means a lot to us, and we can't wait to welcome you back for your next order. Happy snacking, and thank you for choosing us! 🍬💕

Antwort von My Liquorice

19. Juni 2026

Here's a fresh Trustpilot response that feels different from the usual thank-you replies:

Wow – "grown up sweets" might be our new favourite description! 😄

We're so pleased you took a chance on us despite the initial scepticism and that we managed to exceed expectations. It's great to hear our sweets have earned a permanent spot on your cinema trips.

The Neon Bears and Banana Monkeys are definitely fan favourites, so you've got excellent taste! Thank you for taking the time to share your experience and for recommending us to others.

Enjoy your next bag, and happy snacking! 🍬✨

Antwort von My Liquorice

16. Juni 2026

Thank you so much for this absolutely amazing review 😊

Reading messages like this genuinely means the world to our small team. We’re delighted that you enjoyed everything — from the easy ordering and delivery updates right through to the huge bags, variety and taste of the liquorice itself!

We work incredibly hard to source unusual, premium liquorice from all over the world, so hearing somebody describe it as the “best they’ve ever tasted” honestly makes all the effort worthwhile.

Thank you again for taking the time to leave such a wonderful review and for recommending us to others. We very much look forward to your next order 🥰

Antwort von My Liquorice

16. Juni 2026

Thank you so much for your lovely review 😊

We’re delighted to hear that you enjoyed the wider range of flavours compared to what is normally available in shops. One of the things we love most is being able to source and offer unusual liquorice from different countries and styles that customers often cannot find locally.

Thank you again for taking the time to leave a review and we really hope you continue discovering new favourites with us!

Antwort von My Liquorice

15. Juni 2026

Thank you so much for your lovely review 😊

We’re delighted to hear that you enjoyed both the quality and variety of the liquorice, and that you were pleased with the communication and service you received.

As a small business, feedback like this genuinely means a great deal to us and we really appreciate you taking the time to leave a review.

We very much look forward to your next order!

Antwort von My Liquorice

13. Juni 2026

Thank you so much for your wonderful review, Julie.

I’m very sorry that your parcel was damaged by Royal Mail, but I’m delighted to hear that you were pleased with how the situation was handled and that the replacement reached you so quickly.

As a small business, we really do try our very best to put things right promptly whenever issues arise, so your kind comments genuinely mean a great deal to us.

Thank you again for your continued support and for your lovely comments about both the products and the service 😊

Antwort von My Liquorice

13. Juni 2026

Hi Anthony, Thank you so much for taking the time to leave such a thoughtful review.

We really appreciate you recognising something that is very important to us as a small business — that whilst occasional mistakes can happen, we always try to resolve them quickly, fairly and without unnecessary drama.

And thank you also for your comments about the liquorice itself 😊 We’re especially pleased to hear that you enjoyed the variety and that there wasn’t a single piece you didn’t like — that is wonderful feedback for us to receive.

Thank you again for your continued support.

Antwort von My Liquorice

12. Juni 2026

Thank you so much for your continued support and for taking the time to leave such a lovely review.

As a small business, it genuinely means a great deal to us to have loyal repeat customers like yourself. Whilst we always try our very best to get everything right first time, occasionally mistakes or shortages can happen, so I’m really pleased to hear that you have found any issues were dealt with quickly and professionally.

And of course, thank you especially for your wonderful comment about the liquorice 😊

We very much look forward to sending you many more orders in future.

Antwort von My Liquorice

9. Juni 2026

Thank you so much for your lovely review and kind comments about both the products and the customer service.

We are certainly not perfect and, very occasionally, mistakes do happen in a small business like ours. However, when they do, we always try to admit them honestly, explain what has happened and do our very best to put things right as quickly as possible.

We’re delighted that you enjoyed the Gourmet Assortment and especially the Caramel Salmiac Truffles 😊

Thank you again for your support and we look forward to your next order!

Antwort von My Liquorice

9. Juni 2026

Thank you so much for such a lovely review.

It genuinely means a great deal to us to hear that you are enjoying both the liquorice and the service you have received. We are passionate about sourcing unusual and delicious liquorice from around the world, so it is always wonderful to hear from fellow liquorice lovers 😊

I will also personally pass your kind comments on to Patricia — she will be absolutely delighted to read them.

Thank you again for your support and recommendation, and we very much look forward to welcoming you back as a regular customer.

Antwort von My Liquorice

6. Juni 2026

That's really nice to hear , thank you so much !

Antwort von My Liquorice

Aktualisiert am 6. Juni 2026

thanks so much Patricia - as a small company we really appreciate your support. Our customer service section works really hard

Antwort von My Liquorice

Aktualisiert am 5. Juni 2026

We are very disappointed to read this updated review as it still does NOT accurately reflect the communication that took place.

The customer initially contacted us via Facebook, where we clearly ask customers to email us directly because Facebook comments/messages are not a reliable way for us to manage order issues properly. Once we received the actual email regarding the incorrect order, we responded the following morning, apologised, arranged immediate replacement of the correct items and included an additional free bag as a gesture of goodwill.

It is our company policy to admit mistakes, make amends and try to make sure it doesn't happen again.

At no stage did we refuse to help or show “no interest” in resolving the issue. In fact, the replacement was arranged immediately once the problem was reported to us through the correct customer service channel.

We also explained openly that our professional email system automatically logs and acknowledges all incoming emails and, after checking thoroughly, we could still only find one email from the customer. We politely asked whether screenshots or delivery confirmations of the alleged missing emails could be provided so that we could investigate further, however none were supplied.

The customer also confirmed to us privately that the issue regarding a promised same-day reply related to Facebook messaging rather than unanswered emails.

Packing mistakes can occasionally happen in any business and we apologised for that immediately. However, we do not believe it is fair or accurate to describe the company as dishonest or uncaring when we responded promptly, corrected the issue and sent replacements straight away.

Antwort von My Liquorice

1. Juni 2026

Thank you so much for your order and this review - it really takes a special person to leave a totally unprompted 5 star review of a company :)

Antwort von My Liquorice

Aktualisiert am 16. Mai 2026

Thank you Jane, thank you for your order. We have had an extraordinary systems error which meant that a whole batch of orders didn't arrive. We didn't realise immediately but sorted it out as soon as we could. We are so sorry about this and it shouldn't happen again.

Antwort von My Liquorice

Aktualisiert am 23. Mai 2026

We are sorry to hear that this customer was disappointed with their experience. We have reached out to them but have not had any response so far.

However, we would like to clarify that automatic emails were sent confirming both the order and subsequent dispatch, including the Royal Mail tracking reference and tracking link. We also responded again with the same tracking information when the customer contacted us directly.

Whilst our reply was brief, it contained the key delivery information required and was sent during an unexpected technical issue affecting multiple orders simultaneously.

We have also taken on board the feedback regarding the Discovery Bundle imagery on mobile devices and are reviewing this to make the distinction between bundle options even clearer going forward.

UPDATE We are sorry that this customer remains dissatisfied with their experience.

However, we do feel it is important to clarify a few points again for accuracy. Order confirmation and dispatch emails were both successfully sent, including Royal Mail tracking information, and we also responded again directly with the tracking link when contacted.

This order itself was dispatched within our stated timescales despite "high demand".

Regarding the Discovery Bundle, we acknowledged that a small number of customers (2 in fact) have commented that the main image could potentially cause confusion, despite the product options themselves stating the correct contents clearly. As a result, we immediately started reviewing the wording and imagery to make this even clearer going forward.

We always try to respond honestly and constructively to feedback, even where we may not fully agree with all aspects of a review.

Antwort von My Liquorice

7. Mai 2026

Thank you so much Penny! We don't always get everything 100% right but we do try our best and Patricia is a star !