Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My protection specialist was Christian Emeterio who was very good at explaining the Service Agreement. He was very patient and friendly with me and with my bank. I received and printed the AutoGuard... Mehr ansehen
Unternehmen hat geantwortet
Nothing like someone listening to you when your talking. Very important if your trying to sell me your products. The whole process was great. I spoke to 7 other Auto warranty companies and politely ha... Mehr ansehen
Unternehmen hat geantwortet
I simply do not trust the financial entity (s) who are responsible for ? . I was a consumer for only 1 month. I realized that my SSI … ( was SSDI till 2015, and my only source of income.) wouldn’t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
Kontaktinformationen
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Vereinigte Staaten
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Akzeptabel
318 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Everything is very very very very good…
Everything is very very very very good good good good great great great great
25. Juni 2026
Antwort von MyAutoGuard
Thank you for the amazing 5-star review! We absolutely love the enthusiasm — very, very, very good and great is exactly what we like to hear! 😄 We truly appreciate your support and thank you for choosing MyAutoGuard!
Absolutely the worst company ever
Absolutely the worst company ever. They would not even honor a $500 claim. They said that I had a past due balance yet I have autodraft. I sent them proof of all of the drafts.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von MyAutoGuard
Mr. Handcock, we’re sorry to hear about your frustration, but we do want to clarify an important part of what occurred. Our records show that the payment method on file was declined multiple times, resulting in the account falling into default. Because the account was not current at the time of the claim, the coverage was not active and the claim could not be paid.
We understand how disappointing that can be when an unexpected repair occurs. However, the claim was not denied because MyAutoGuard failed to honor an active account; it was denied because the required payments had not been successfully made and the account was no longer in good standing.
While we respectfully disagree with the characterization of MyAutoGuard as the “worst company ever,” we appreciate all customer feedback. We will always take responsibility when an issue is ours, but in this situation, keeping the account current was the customer’s responsibility.
We appreciate the opportunity to clarify what happened and wish you the best.u
Antwort von MyAutoGuard
Thank you for the 5-star review! We’re happy to hear you received fast, clear, and helpful service from our team. We truly appreciate your support and thank you for choosing MyAutoGuard!
Clearer communication.
Clearer communication.
clear communication makes it easier for customers to understand their company's services and decided what is suitable for them.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von MyAutoGuard
Thank you for the 5-star review! We completely agree that clear communication is important when choosing the right vehicle protection. We’re glad our team made everything easy to understand so you could feel confident in your decision. Thank you for choosing MyAutoGuard!
Antwort von MyAutoGuard
Thank you for the 5-star review! We’re glad our team took the time to make sure you understood all the great features and benefits included with your vehicle protection. We appreciate you choosing MyAutoGuard and are happy to have you with us!
Good Investment!!! But if reality hits…
I simply do not trust the financial entity (s) who are responsible for ? .
I was a consumer for only 1 month. I realized that my SSI … ( was SSDI till 2015, and my only source of income.) wouldn’t be enough to pay the premium for my Cherokee and still cover my other costs as well. I felt pressured into purchasing the contract in the first place. I felt as if I’d been taken out and financially raped and left alone, at 2:37 AM. … with darkness and the chilling rain all around!
After a very difficult time with the process and many efforts, I sent a message stating my cancellation. They refused to let me out of paying another month before they would cancel me. I’ve been a SSDI recipient since 2010 and am indeed disabled.
Currently I can not afford to even eat properly… so I don’t need breakdown coverage for a car I don’t drive much. Makes Sense Right?
2. September 2026
Antwort von MyAutoGuard
Lies and more lies. spoke with the Joel on the phone and he even said he wrote this review because he cant afford his house payment. This review could not be more from the truth of what happened. I reviewed the call in its entirety there was NO pressure at all from the sales woman, you liked what you heard and wanted to protect your vehicle so you pulled out your card and paid, maybe to impress the woman but regardless of why we do great business. So i am very confused why you felt the urge to write a bad review about something YOU chose to do????? Well done Joel. Bless your heart and in the future, do not buy things you do not want so you do not have to write more bad reviews for your actions. Have a blessed day
From repair shop They are approving…
From repair shop They are approving $849.95 and subtracting the deductible of $254.99 so they will pay a total of $594.97
I thought my deposit was $200, that changed.
So you would have to pay $814.78 out of pocket. No help with cost , then a threat that if any future trouble my contract will not be honored. I’m sure could have been on both sides.
30. September 2026
Antwort von MyAutoGuard
thank you for the 5 star review, but what are you referring to, doesn't make much sense?. Repair is $849.95, your deductible is $254.99, so the warranty covers $594.97. What are you talking about $814.78 out of pocket?? your out of pocket is $254.99. please instead of writing a great review you could have gave us a call and resolved this much easier and faster. But we thank you very much for this, whatever it means, we always appreciate feedback from our customers and helps us to continue to improve. god bless you and have a wonderful day.
Very predatory cancellation practices
Very predatory cancellation practices. Do not enter into a contract with this company. Unlike reputable companies in this space which allow you to simply cancel over the phone. This company wants you to jump through several hoops just to cancel.
9. Oktober 2026
Antwort von MyAutoGuard
Just following the terms in the contact, if we didnt have to we would just accept the phone call. But we are responsible to hold up the terms and conditions of the contract, which should make you happy. Means we pay claims when your car breaks down. But you wanted to make a claim and are behind $691 in payments, and we are the bad guys?? Cmon sir, some accountability goes a long way. But we do appreciate you and hope the absolute best for you Henry.
I feel like y’all full of shit and that…
I feel like y’all full of shit and that this is part of a game that you’re playing to just get money out of people. You don’t honor agreement and I am canceling my service with y’all. i’m gonna talk to my lawyer about breach in contract. I was told I had a $200 deductible and when it’s time for me to get work on my car done y’all raise my deductible to 350 without notice
7. Oktober 2026
Antwort von MyAutoGuard
We’re sorry to hear that you’re unhappy, but we do want to clarify an important point regarding your deductible. Your deductible was not increased from $200 to $350. The Vehicle Service Contract provided at enrollment states that during Years 1–2, the deductible is 30% of the repair cost, with a $200 minimum. This means $200 is the minimum deductible, not a fixed deductible.
We understand how this could be frustrating if you believed you had a flat $200 deductible, and we would be happy to review the enrollment call to determine exactly how the deductible was explained to you. We take concerns about what customers are told during enrollment seriously and want to make sure the information provided matches the written agreement.
I spent hours on the phone with them…
I spent hours on the phone with them they sold me on everything I bought the package which over the life of the insurance will cost me $6,000. Well I looked it up afterwards and found out that they only pay up to the Blue book value of my tree of my card the value it was when it got the policy which is less than $6,000.
6. Oktober 2026
Antwort von MyAutoGuard
Trees are not covered under the policy. Also when i called you to discuss, you answer the phone "who the fu&$ is this, go kill yourself. That you think about killing me!" you got issues Steven, there is help out there for you. We hope you have a blessed day.
The enrollment process was smooth and…
The enrollment process was smooth and straightforward.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von MyAutoGuard
Thank you, you are a great a customer
I do recommend it
I liked the service I received, the benefits they gave me, and the person who helped me was very kind.
6. Oktober 2026
Antwort von MyAutoGuard
Thank you very much, we appreciate you very much
They will not listen when you tell them…
They will not listen when you tell them that you do not want their service
6. Oktober 2026
Antwort von MyAutoGuard
Why did you buy it? it is very easy to say no, im not interested, if you dont want something. But to write a bad review for a decision you made is interesting. Thank you
My protection specialist was Christian…
My protection specialist was Christian Emeterio who was very good at explaining the Service Agreement. He was very patient and friendly with me and with my bank. I received and printed the AutoGuard contract book, however, it didn't have the ID cards. Thank Christian for his help.
5. Oktober 2026
Antwort von MyAutoGuard
Thank you so much for the 5-star review! We’re happy to hear Christian was patient, friendly, and took the time to clearly explain your Service Agreement and assist with your bank. We’ll make sure Christian receives your kind words. We also appreciate you mentioning the missing ID cards so our team can help get that addressed. Thank you for choosing MyAutoGuard!
Their team was friendly
Their team was friendly, they took their time to explain my coverage options clearly. I appreciate the excellent customer service.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von MyAutoGuard
Thank you so much for the 5-star review! We’re glad our team took the time to clearly explain your coverage options and made the experience a positive one. Great customer service is important to us, and we truly appreciate you choosing MyAutoGuard!
Not good the customer service person…
Not good the customer service person lied about what all was covered in the policy I found out when I read the policy that was sent to me than he call my phone left a message cussing that’s not acceptable and no I was not please
2. Oktober 2026
Antwort von MyAutoGuard
We’re very sorry to hear about your experience. The rep did inform you the coverage was exclusionary, so the listed components you see on the policy is what is NOT covered, everything is covered so the sales agent did not lie. However customers should receive clear and accurate information about their coverage, and any voicemail containing inappropriate or disrespectful language from a member of our team would be unacceptable. We take both concerns seriously and will review the recorded enrollment call as well as the voicemail so we can determine exactly what occurred and address it internally. Thank you for bringing this to our attention.
Pending Cancellation
If you do not want my experience posted, do not ask for it. I am cancelling today. Thank you for excellent customer skills.
30. September 2026
Antwort von MyAutoGuard
Thank you for all you do, well done.
Antwort von MyAutoGuard
Thank you for the 5 star review, we love customers like you.
Ignored request
When they called, I told them that I was in the doctors office and couldn’t talk but they ignored me and kept talking anyway. Very rude.
1. Oktober 2026
Antwort von MyAutoGuard
You know, the good thing about being on a phone is you can always hang up and also have the choice to answer the phone or not. Not our fault you answered your phone and listened to what we had to say, we just want to help as many people as possible save thousands in auto repairs, which we should all know will happen to every vehicle, even yours. So you are welcome and thank you for your time. Have a fabulous day and i hope other companies dont get bad reviews because they decided to call you, rude.
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