Quick response to compliant
Complaint dealt with quickly! Thank you. My order arrived warm due to a courier issue. I complained and was refunded. Thanks
27. August 2026
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Unternehmensdetails
Vom Unternehmen geschrieben
Minati – Proper Pizza Starts Here At Minati, we specialise in top-quality, authentic pizza ingredients for people who are serious about great food. From our bestselling Neapolitan and sourdough dough balls to genuine San Marzano tomatoes, Fior di Latte mozzarella, semolina flour, and vegan cheese alternatives – we’ve got everything you need for the perfect pizza night at home. We work with trusted suppliers and small producers to bring you products that are full of flavour, free from artificial additives, and often suitable for vegan diets. Many of our items are sustainably sourced and delivered frozen or chilled to keep them fresh. Fast delivery, responsive customer service, and quality you can taste – that’s what we’re all about. Whether you’re a pizza pro or just starting out, Minati makes it easy to create incredible pizza in your own kitchen.
Kontaktinformationen
Vereinigtes Königreich
- minati.co
4,1
Gut
18 Bewertungen
Bittet Kunden um Bewertungen
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The products themselves were very good
The products themselves were very good, but on the website there was a promise of very speedy delivery. When my order was processed and money taken, there was no mention of any likely delay. After a couple of days I E mailed them and was informed there was a delay as one of the items was a pre-order. I needed the order promptly for an event and so they suggested an alternative product that would, with the other items, arrive on time. However I had to pay more and this added a further delay.
I'd use the company again as the products were good. However on this occasion because of the lack of warning of a delay (was so relieved I chased them as would have been blissfully unaware!) I do think they should have waived the additional charge for the alternative product. Or at the very least pointed out at the time of ordering, that one of the items was subject to a time lapse as out of immediate stock.
29. Juni 2026
Antwort von Minati
Hi Tracy,
Thank you for taking the time to leave your review and for your feedback.
We're really pleased to hear you were happy with the products. We are sorry the ordering process wasn't as clear as it could have been.
The item you ordered was actually marked as a **pre-order**, so instead of the normal "Add to Cart" button there would have been a **"Pre-Order"** button. We also include a description on the product page explaining what a pre-order is and that it may delay dispatch.
That said, we completely understand your comments, and we're always looking at ways to make this even clearer for our customers. We're sorry for the inconvenience this caused and appreciate you giving us the opportunity to suggest an alternative so you could receive your order in time.
Thank you again for your feedback, and we hope to welcome you back again soon.
Last-Minute Lifesavers with Top-Quality Dough
We are really happy with both the Neapolitan Organic Pizza Dough Balls and the service from Minati.
As a family business ourselves, we really appreciate suppliers who are helpful, reliable and easy to deal with, and Minati have been fantastic. I had accidentally forgotten to order dough for an event, and they were incredibly helpful and really saved us at the last minute. Their support made a big difference and took a lot of stress away.
The dough balls themselves are excellent quality. They are easy to work with, consistent, and bake beautifully. The finished pizzas looked great and tasted amazing, which is exactly what we need when catering for events.
It is clear that a lot of care goes into the product and the service. We would definitely recommend Minati to anyone looking for quality pizza dough, especially other caterers or businesses who need a reliable supplier.
Thank you again — we will definitely be ordering again.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Minati
Hi Neha,
I'm very sorry for the delay in getting back to you.
I've looked into your order (M3938), and unfortunately DPD failed to deliver the parcel. The shipment was delayed in transit and was subsequently destroyed by the courier.
I completely understand your frustration, especially as you selected next-day delivery and the tomatoes never arrived.
I've therefore issued a full refund for your order.
Please accept my sincere apologies for the inconvenience caused. While most deliveries arrive without issue, on this occasion the courier let us down.
If there's anything else I can help with, please don't hesitate to get in touch.
Kind regards,
Victoria
Minati
Super quick delivery
Super quick delivery, the dough is super is to use, stretches well, good instructions of how to store, and defrost ready for use, plus it tastes good 👍
9. April 2026
Excellent products and even better…
Excellent products and even better customer service.
25. März 2026
Super quick delivery
Super quick delivery, great products, good prices, delighted overall
30. März 2026
Excellent...............
30. März 2026
Fantastic NY pizzas
I bought the New York pizza dough for a mini pizza party. I was so pleased with what I received and how quickly it all arrived. The dough balls themselves were really easy to stretch and were absolutely delicious.
I couldn't have been happier with what I go and will definitely be back for more in the future!
11. März 2026
Great pizza dough and love the pots…
Great pizza dough and love the pots they come with.
27. Januar 2026
I ordered up some pizza dough and the…
I ordered up some pizza dough and the delivery arrived with some of the tubs damaged and some of the semolina tubs broken. The staff send replacement semolina which also arrived damaged. Overall I wasn’t very impressed with the whole thing, the pizza was good but I felt the way it was packaged really could do with being improved, the semolina was very small quantities and again badly packaged.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Minati
Hi Steven,
Thank you for taking the time to leave a review.
We’re really sorry to hear you were disappointed with your experience. Unfortunately, we’re unable to locate an order under your name or Trustpilot profile, which makes it difficult for us to fully investigate what may have happened.
Packaging damage can occasionally occur in transit, and when issues are reported to us directly we always do our best to put things right. If you’re able to contact us via email with your order number, we’d be more than happy to look into this properly and see how we can help.
We genuinely appreciate all feedback as it helps us continue to improve.
Kind regards,
Minati
Arrived on time
Arrived on time, tasted amazing, easy to prepare, fast customer service. A successful NYE pizza night for 9 of us and it was fun trying to stretch the dough.
Only downside is that they advertise products as 100% Vegan on landing page but on the details page for one product it mentioned they weren't Vegan certified. I hadn't seen that so it caused a panic. Was all fine in the end our vegan friends were happy with them despite the lack of certification!
29. Dezember 2025
The team at Outdoorappliances couldn’t…
The team at Outdoorappliances couldn’t be happier with the smooth ordering process and the top-notch quality of the products. A big thank you to Minati for making the process so seamless. The pizza dough balls were a dream to work with, easy to prepare, effortless to cook, and absolutely delicious once they met our professional pizza oven. Let’s just say they didn’t last long! 🍕😄
27. November 2025
Super Service -Team couldnt have been more helpful and…
Team couldnt have been more helpful and knowledgeable about all their products…looking forward to being able to taste even more of their products! Thank you 🤩
29. November 2025
Great dough balls made excellent pizza
25. Oktober 2025
Great dough balls delivered on time
27. August 2025
Great service
Great service, great product and Victoria is extremely efficient, professional and courteous. 100% recommend.
30. Juli 2025
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