Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Welcome to lovingerie.com! lovingerie.com is an online store. We are committed to providing our customers with A unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers; At the same time, we are constantly optimizing our purchasing and production processes to ensure that our products are of high quality. Please feel free to buy our products on the website. Thank you again for visiting our website and wish you a happy shopping trip!
Vereinigte Staaten
3,9
8 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Le service client est très réactif et pertinent. Les produits sont de qualités et la livraison a été faite en environ 2-3 semaines. Tout le processus était très sérieux, je suis pleinement satisfait.
..Amazing customer service. Communication and responsiveness were great initially. Their size chart was incorrect and when the item arrived we needed to exchange the size. After several emails back and forth we were advised that if we left a positive review then they would exchange the item. I originally placed a positive review based of this responsiveness. Over a week has passed and now they refuse to respond to emails.
UPDATE.
The seller responded to my emails after I changed the review. They apologized for not responding and assured me that they would be processing my exchange. A week later we received the updated item and are pleased with the item. All in all it was a good experience but you need to be patient with them.
Antwort von Lovingerie
Dear Customer,
We are truly sorry for the terrible experience and delayed email replies you encountered, and we take full responsibility for this unpleasant incident.
Your order was assigned to our dedicated customer service specialist, who took personal leave for several days recently. Due to improper work handover within our team, your follow-up emails were left unattended for over a week. This was entirely our internal management error, and we deeply apologize for letting you down.
Your feedback is extremely important for us to improve our service.
Sincerely,
Lovingerie Customer Service Team
Update: a few days ago the company offered to refund the rush shipping fee which was very fair.
I paid for expedited shipping. It took the company over a week to process the items for shipment. Avoid.
Antwort von Lovingerie
Dear Samien,
We are truly sorry for your unpleasant shopping experience, and we sincerely apologize for the slight delay in processing your order.
We understand you paid for expedited shipping, and we deeply regret that we were one day late dispatching your parcel. The delay was purely due to a large volume of orders from our factory recently, which slowed down the production and arrangement progress. We have already fully refunded your expedited shipping fee of $14.99 as an apology for the inconvenience.
We truly value every customer's experience. We fully recognize the importance of logistics timeliness and will strengthen the control of the transportation process in the future.
Once again, we are terribly sorry for letting you down. We will definitely optimize our order processing efficiency to avoid such situations happening again. Thank you so much for your understanding.
Best regards,
Lovingerie Customer Service Team
The outfits were GORGEOUS. I love that its a soft and comfortable texture, I'm able to wear anywhere, like on a dinner date or just even around the house. It gives me a real confidence boost on my physique, I would recommend this to my friends and most definitely buy more outfit from this website. Most importantly I LOVE the designs that they have. Also with new deals and designs that come out everytime I open their website sometimes its hard just to choose one. Don't knock it till you try it.
Antwort von Lovingerie
Dear Customer,
Thank you for your amazing review!
The confidence and comfort you feel in our outfits mean the world to us. We’re constantly launching new styles and exclusive deals, and we can’t wait for you to discover more stunning looks soon.
Thank you for your sweet recommendation and wonderful support. Hope you enjoy every moment in our clothing, and we look forward to welcoming you back again
wonderful shopping experience, I placed the wrong order and their customer service kindly provide solutions very fast. The quality of their products are awesome and comfy to wear, love to purchase again next time.
Antwort von Lovingerie
Dear Customer,
Thank you so much for your lovely review!
We’re truly glad we could help solve your order issue in time and that you love our product quality. It’s our great pleasure to bring you a nice shopping experience.
Looking forward to your next purchase and we will always provide you with thoughtful service!
I bought a Sheer Lace Bodysuit Lingerie for my girlfriend. The fabric and the design are very good!! My girlfriend loved it and we are glad of this purchase!
When we needed assistance, the customer service team responded very quickly and were very professional!
Antwort von Lovingerie
Dear Customer,
Thank you so much for your sweet review and kind words!
We’re thrilled to hear you and your girlfriend love our products, and really appreciate your recognition of our product quality and customer service.
It’s our greatest pleasure to bring you a satisfying shopping experience.
We look forward to serving you again soon!
Ok so I've been seeing a lot of badmouthing of this company online. Especially reports of customers not receieving anything after they were charged. With that said I wanna set things straight and share my experience.
Firstly while communication is strained, only really having a tracking number to go off of, I did receive my order after 2 weeks. My bigger issue with the company overall is the pieces feel extremely cheaply made & in some cases are really complicated.
I ordered 2 items, a cute sweater body suit type deal, super frilly & shy girl energy & a bra/panty set with a skirt.
The skirt/thong were really itchy and caused chaffing despite following the size chart. The bra was super cute and nice fit. Meanwhile the cute sweater piece was so complicated feeling more like a DIY craft project. It took me legit 20 minutes to lace the peice together.
This for me is not the vibe I want when trying on lingerie. With that said site is legit & trustworthy just not for me.
Antwort von Lovingerie
Hi Zoey,
First of all, thank you so much for taking the time to share such an honest and detailed review — we know how valuable your experience is, both for us and for other shoppers.
We’re really glad to hear that you eventually received your order, and that you found the bra to be a good fit and a great look! That’s always wonderful to see.
At the same time, we truly appreciate you pointing out the issues with the skirt/thong and the sweater-style bodysuit.
If the skirt/thong caused discomfort, even when following the size chart, that’s definitely not the experience we want for you, and we’ll be reviewing the fabric and cut for future improvements.
For the sweater-style piece, we understand that the lacing design can be a bit fiddly and more time-consuming than expected. We’ll take this into account as we work on making our more intricate styles easier to put on and wear.
It means a lot to us that you still found the site trustworthy, and we hope that in the future, with a few adjustments, you might find something you love even more.
If there’s anything else you’d like to share or if you ever need sizing advice for future orders, please don’t hesitate to reach out to us at service@lovingerie.com.
Warm regards,
Lovingerie Customer Service Team
I recently made a purchase online via Apple Cash for $35.98 not only did they take my money but they have not sent product. The customer service email is not valid. They are scamming people. I am trying to g to get a refund from Apple Cash. Be very aware of this company they are terrible
Antwort von Lovingerie
Dear Customer,
Thank you for taking the time to share your feedback, and we are very sorry to hear about the frustration you’ve experienced.
We would like to clarify a few important points regarding your order:
• We clearly state on our store, Lovingerie, that orders are processed and shipped within 1–5 business days.
• Your order was placed on December 24, and we shipped it promptly on December 28.
• The tracking number for your package is WNBAA0419349703YQ. According to the latest logistics information, the parcel was successfully delivered on January 8, which is well within our normal delivery window.
In addition, our official customer service email is service@lovingerir.com, and it has been active and monitored throughout this period. We have checked our inbox and system records, and unfortunately, we have not received any message from you so far.
We truly value every customer and understand how concerning this situation must feel. If you still have questions or concerns about your order, please feel free to contact us directly at service@lovingerie.com with your order details. We will be happy to assist you further and work together to resolve this.
Best regards,
Lovingerie Customer Service Team
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