excitel Bewertungen 

Frequent disconnection. They cant resolve on time

Worst internet service provider
Internet is getting off atleast once in a day..

Did complaints many times , it's not working out

My office work is getting disturbed, this is my 2nd 6 months plan
I'm in loss of my reputation with my team mates, they are making fun of this internet issue

This needs to be resolved
I have each and every details with proofs to do a Consumer complaint

This is a final ⚠️, my next step is a consumer complaint

Any update on this request. I have raised a request on aug 31 st. Still no one responded yet. I tried calling customer care it takes 40 mins also not connecting the first level executive person. Very very bad service this one.

It's too bad wifi . It's network are to slow .
It give very bad experience to me .
It is mostly bad for gameing .
Do not use this wifi .you can use other wifi which are better tha Excitel.

very bad experience
5 months se apne refunds ke liye customers service se bol raha hu koi respons nhi

WORST SERVICE, WORST CUSTOMER SUPPORT. THESE PEOPLE ARE LITTERALLY FRAUDSTERS.

They do NOT provide relocation support.
They do not pay back if they are not able to provide reliable internet services.
Sales staff is fraud.

DO NOT PAY THEM ANY AMOUNT.

Wrost company please do not take service this company

Multiple calls for no connection but nobody is coming to rectify the problem.
Connection issues happen very often.

I’m extremely disappointed with the service provided by Excitel Internet. It’s been 12 days since I raised my first complaint after relocating my connection from South Delhi to East Delhi. Despite multiple follow-ups and technician visits, the internet is still not working.

I’ve raised the issue several times, but there has been no proper response, no escalation, and absolutely no improvement in the service. The customer care only gives scripted responses and closes the ticket without resolution.

This is unacceptable and frustrating — especially in today's world where a stable internet connection is essential. Excitel promises fast service but delivers nothing close to it.

I strongly advise others to think twice before choosing Excitel. Once you face a problem, you’re completely on your own — no support, no accountability.

fake Service Document Lelia Conncention lagaya nahi sales man Bhot Batamizi Se bat karte hai

No, not in my experience.

I’ve been using Excitel for a few months, and honestly, I wouldn’t recommend it — especially if you rely on a stable connection for work.

Just recently, my internet stopped working for 5 days straight. I raised a complaint (with a proper ticket number) and followed up multiple times with their local support engineers. I kept getting the same replies like “I’m sending someone” or “the device needs to be replaced,” but no one actually showed up. Even during an important client meeting, I had to switch to mobile data because they didn’t resolve the issue.

This wasn’t a one-time glitch — it's happened 3 times in the past 5 months.

Their support system is highly unreliable, communication is poor, and the issue resolution is painfully slow. I’ve now asked for a disconnection and refund of my security deposit.

If you're looking for peace of mind and dependable service, I'd suggest looking elsewhere.

I raised a shifting request for my Excitel connection on 14th July 2025, and was told it would be done in 4-7 days. But for the first 7 days, nothing happened — no visit, no call.

On the 8th day (22nd July), a local provider was finally assigned. He came but clearly said, "Excitel doesn't work in your area" and left. So the complaint had to be reopened. On 23rd July, when the next technician was assigned, he refused again saying it's not feasible in my area. The shocking part is — within a few hours, Excitel closed the complaint showing it as "Area Not Feasible", without even confirming anything with me.

Then for the third time, I had to raise a new complaint. This time a different provider was assigned, and he finally came on 25th July and did the installation.

But even after that, the problems are not over. The router keeps restarting again and again, sometimes within just a few seconds of starting. I’m not even able to connect to the network properly.

When I complained about this, Excitel support said the device will be changed only if the local provider raises a request, and the local provider says that it will only happen if I raise the complaint. Both are passing blame and not taking any responsibility.

It’s 28th July now, and the problem is still unresolved. I’m stuck with a faulty connection and no one seems to care.

This has been a terrible experience overall. No coordination, no proper support, and no accountability. I would never recommend Excitel to anyone.

Username (Excitel): 5220072806

Very bad experience, from last 2 days my connection is not working, kindly do something or i switch this connection with another company, infact you guys not answering the call as well. This is the worst experience I ever faced. My whole week pissed off...

Worst ineternet service provider. No internet from 5 days. And customer care executives give no target time of resolution. They just say we are trying but in reality nobody is trying.
My complaint number is 73338851.

Pathetic service. I have already paid for the subscription and renewed but no internet...their phone lines never connect and chat is useless. My Ticket number is- 73354348

Regards,
Shree Jit Nair
8826433131 / 8178280640

Customer support on telephone is good and after that they will tell you do not need to call again, an agent will visit you soon, but you will not receive a single call. Worst services.

Subject: Complaint Regarding Extremely Poor Internet Speed, Range & Service Quality

To Whom It May Concern,

I am writing this to express my extreme dissatisfaction with Excitel's internet service.

I recently subscribed to the 200 Mbps plan, expecting reliable speed and strong Wi-Fi coverage as promised. However, my experience has been frustrating and disappointing from the beginning.

The internet rarely reaches the promised speed. Even basic browsing is slow at times.

The Wi-Fi range is terrible. I stay on the 2nd floor, while the router is on the ground floor. There is almost no signal upstairs, despite being told the range is 15 meters.

Frequent disconnections, showing “No Internet” even when connected.

Customer support is unresponsive or provides no real solution.

This kind of service is unacceptable, especially after paying for high-speed fiber. I demand a proper resolution, whether through a range extender, better router, or technician visit. Otherwise, I will be forced to discontinue Excitel and report this issue on social platforms and consumer forums.

Please treat this as urgent.

Extremely Disappointed with Excitel Broadband – No Resolution for 2 Days!
📍 Location: Kanpur, Uttar Pradesh

I’m extremely frustrated with Excitel Broadband’s customer service. My internet connection has been down for two working days, and despite raising a complaint, all they did was create a ticket and leave it in “Pending” status. No engineer visit, no follow-up, and absolutely no sense of urgency from their side.

Internet is a basic utility these days—especially for those working from home—and Excitel’s careless attitude towards service issues is unacceptable. If they can’t resolve a “No Connection” issue in 48 hours, it says a lot about how they treat their customers.

Would not recommend this provider to anyone who expects reliability and prompt support. Excitel, please take your customers seriously!

I would like to give 0 star . On 25th June I’ve created a ticket#3936754 for connection shifting and they’ve called me on 28th June asking to confirm the location details which was already updated in the ticket just because I couldn’t answer the call first time they have closed my ticket and then opened new one #3945327 when I’ve called them asking why it’s closed. As a follow up I’ve been contacting them and they mentioned I should get the Internet connection in 24hrs and now it’s more than 24hrs and I’ve not received any updates. Such a pathetic service

My wifi not working last 3 day and when I want to complain their agent say technical team contact and technical team does not contact i am very disappointed with customer service