Not only did the battery take a crap but when the battery di it took out my weed trimmer along with it. Customer service is horrible, common Lowe’s product that is Lowe’s was smarter would bankrupt th... Mehr ansehen
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I bought my first EGO LB6700 from Lowe’s in December 2025. It failed before I got through two full battery charges. Thinking I had simply received a bad unit, I bought another one in early 202... Mehr ansehen
THREE DAYS PAST THE WARRANTY...the head to the string trimmer comes flying off, hits me in the leg and loses 2 parts to the cover! The rep at the customer service number says no can do for a replacem... Mehr ansehen
I bought my EGO LM2110sp lawn mover from EGO the battery failed less then 3 seasons Their customer support is unprofessional and ignorant by any means. So stay away from them that is my advice for y... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
Kontaktinformationen
South 3rd Street 407, 60134, Geneva, Vereinigte Staaten
- egopowerplus.com
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Das haben sich andere Leute angesehen
Great experience so far
I have Ego 28 " snowblower, I love it. I have the 22 inch select cut dual battery mower. Absolutely blown away by the performance and the cut. I also have the snow shovel and hedge trimmer. All have performed flawlessly. I don't abuse them. I realize they are for residential use. So they fit my needs perfectly. I have never been very good at maintenance and that is the reason I chose Ego. Very little maintenance. But registering all of them was a very prolonged and difficult process .That definitely needs to be improved.
Don't Waste Your Money
I bought my first EGO LB6700 from Lowe’s in December 2025. It failed before I got through two full battery charges. Thinking I had simply received a bad unit, I bought another one in early 2026. The second blower has now failed too.
Both blowers were used only for light residential work—mainly clearing my porch and sidewalk. They were not used commercially, abused, or subjected to demanding conditions. Two failures in such a short time under such light use are unacceptable for a blower at this price.
The five-year warranty sounds reassuring until you try to use it. I was told to print paperwork and transport the blower to a service center, but EGO would not clearly tell me where to take it. According to EGO’s own locator, there is no authorized service location in Mississippi within 50 miles of my ZIP code.
A warranty is not very valuable when obtaining service requires this much work for a nearly new handheld tool. After two LB6700 failures, I do not want another identical replacement—I want a refund or credit toward a dependable product.
EGO, if you stand behind your products, please reach out and resolve this reasonably. Until then, I cannot recommend the LB6700.
Not only did the battery take a crap…
Not only did the battery take a crap but when the battery di it took out my weed trimmer along with it. Customer service is horrible, common Lowe’s product that is Lowe’s was smarter would bankrupt this company. Junk products…STAY AWAY AND BUY A BETTER BRAND!
I have a lawnmower that works when it…
I have a lawnmower that works when it wants to work
The self propelled system does not engage every time I use it! Very frustrating! I’m quite disappointed in how the lawnmower works!
EGO Products are the best! I have a lot of them. Love them!!
WOW, I am shocked to read all the negative reviews about EGO. I'm so glad that I didn't read these before spending $15,000 with them.
Everytime I call their customer service line, they help me very well. They answered all my questions and helped me set up my new T6 Tractor riding lawn mower that I just bought last week. They are very helpful to me.
I am a convinced EGO customer. Over the past year, I keep buying their products. I spent at least $15,000 with them since 2025. I have over 30 of their products including 20 batteries anywhere from 2.5ah to 12ah batteries. The warranty is awesome. I get 5 years on my 6 12ah batteries and 3 years on everything else. So far I never had to use the warranty. I even have 5 battery chargers. All work great.
All their products work excellent for me. The batteries all last a very long time. I never have any issues with any of their products. Maybe I got lucky. I use everything every week and have 1 acre yard to mow and a 2 long 12 car driveways to snow plow every winter at least 15-20 times a season. It's amazing how well everything works. I'm very impressed. I will continue to keep buying from them. It's so much better than using gas products. No noise and no mess. No oil, no gas, etc.
THREE DAYS PAST THE WARRANTY...the head…
THREE DAYS PAST THE WARRANTY...the head to the string trimmer comes flying off, hits me in the leg and loses 2 parts to the cover! The rep at the customer service number says no can do for a replacement! I have used the damned thing 6 times!!! If you plan on purchasing one, I suggest you have cash on hand to do replacement on their equipment that is like brand new! If I had known I never would have purchased Rating:EEEEEE---
600 series ego 21 in mower…
We bought a 600 series ego 21 in mower 56 volt battery may 1st. Had a family issue where we have been away and took it out of box yesterday for the first time aug 22 battery lights up full green but mower wont start. Took it to Lowes they did everything replaced the battery and double shot it with a rep but its past lowes warranty. They said to call ego so I did that the next day they double shot it again and said we have to take it to a repair shop nothing more they can do. I asked if we send the mower back can I just get a refund because clearly something wrong with the product and they said there is nothing they can do. Im out $600 with a pile of junk plastic
I bought my EGO LM2110sp lawn mover…
I bought my EGO LM2110sp lawn mover from EGO the battery failed less then 3 seasons Their customer support is unprofessional and ignorant by any means. So stay away from them that is my advice for you. During my conversation with a customer support supervisor I advised him i recording our conversation with him. Moreover I bought a after market battery for that mover on amazon will see how that battery works out.
Trash company that will jerk you around…
Trash company that will jerk you around until your warranty expires and then tell you to buy a new battery. The worst. I look forward to their bankruptcy.
i bought a blower at over $530 with tax…
i bought a blower at over $530 with tax on the box it said the power and batterie 1 hour and 30 minutes , to my surprise it was 20 minutes so ego made me waste 3 weeks of time a. open an account b. emails telling them the problem c. them telling me to verify battery d. telling me there are 3 speeds to test them all e. me replying actually there are 6 speeds icluding turbo and only at 1 st speed it does over 1 hour and 30 minutes however at that speed even speed 2 and 3 and 4 blows barely anything e. after wasting so much time 8 emails sent + testing each speed many times wasting hours of time they responded that it does what it says ( BIG LIARS SCAMMERS THIEFS AND THEY HAVE CLOSED MY COMPLAINT I TOLD THEM I WOULD WRITE REVIEWS AND BRING THIS IN FRONT OF QUEBEC COURTS TRIBUNAL ) IN QUEBEC JUDGES REALLY HATE WHEN COMPANIES COME HERE AND ACT IN THIS MANNER THEY WILL BE PUNISHED SEVERELY ( I BOUGHT IT FROM RONA REPENTIGNY ))
CUSTOMER SERVICE ON MOWER LESS THAN 6…
CUSTOMER SERVICE ON MOWER LESS THAN 6 WEEKS OLD IS TERRIBLE!!!!
I bought an ego mower on 7/8/26. Worked great the first time. A week later, mower stopped as I was finishing up my yard and green light on handle began flashing. Called customer service. Spent over 1 hour on phone. Was told to put mower up and let cool off. Battery still had over 1/2 charge and mower only used for 1/2 hour on small yard. Next day, mower worked. Used again a week later and mower did the same thing. Called customer service. On phone for over an hour. Was told I would be shipped a new mower, that I would receive shipping label/instructions to ship mower back. 7 days later, still no mower. Called customer service again. Was told that my mower model was out of stock and it would be another 2 weeks before new mower shipped. Paid $700 for a mower that quits on me. Lowe’s will not take it back and ego customer service is terrible!!!
Bad customer service / battey
Unfortunately, we also have mixed feelings about EGO’s products. The tools themselves are very good. Four years ago, we bought an extensive set with two batteries: a 2.5Ah and a 4Ah battery. At the time, we also registered for the extended warranty (five years).
The 2.5Ah battery has been behaving strangely for quite some time now. Initially, I emailed EGO about the issue—twice—but I never received any response. I then contacted the retailer and sent the battery back to them. It has now been almost three weeks, and I still haven’t received any news about what will happen next.
Meanwhile, the 5Ah battery is starting to develop the same problem. What bothers me most is that the level of service simply isn’t good enough. If you offer a warranty, you should stand by it and keep your promises.
Until we started having problems with the batteries, I was very satisfied. But it’s only when problems arise that you really find out how good a product and the company behind it actually are. Based on my experience now, I probably wouldn’t buy this product again.
I hope they resolve this properly.
WORST CUSTOMER SERVICE EVER!!!
WORST CUSTOMER SERVICE EVER!!!! HAD WEEDEATER AND BATTERY SINCE JAN 21, 2026. JULY 18TH CONTACTED DUE TO BATTERY NOT CHARGING. THEY SENT A REPLACEMENT, IT ARRIVED WITH CUTS AND SCRATCHES (BASICALLY LOOKED USED AND OLDER DATE OF 2024). CALLED THEY SAID OH IT MUST HAVE HAPPENED IN SHIPPING, WE WILL SEND YOU A NEW BATTERY. WAIT 5 TO 7 DAYS, WAITED AND NOTHING CALL BACK, THEY TELL ME IT GOT CANCELLED, WE WILL SEND ANOTHER WAIT 5 TO 7 DAYS, STILL NOTHING, CALL SAME STORY, REQUESTED SUPERVISOR. TOLD THEY WERE SENDING ANOHTER. ALL LIES HERE IT IS A MONTH LATER AND I AM HAVING TO PAY SOMEONE TO WEED EAT MY YARD AFTER ALMOST $400.OO ON A POS THAT I CAN'T USE. VERY UNHAPPY AND WOULD RETURN IF I COULD THEY ARE ABSOULTE HORRIBLE COMPANY AND TREAT YOU LIKE PEASENTS
Worst lawnmower I’ve ever had
Worst lawnmower I’ve ever had. I have a tiny scrap of a front lawn as my back yard is deck, patio, koi pond and rock garden. Planned this way after years of dragging mowers across my deck. After 35 years with the same Ariens mower it gave out (great mower that I bought used) and I wanted a battery mower this time so I spent $500 at Home Depot for the EGO self propelled. Oh my gosh! After using it maybe 6 times on a TINY front yard I’m paying $300 for a new control board. WTF? Always garaged, always a freshly charged battery. I expected it to last me the rest of my life as little as it gets used. No way! Next time it breaks down and after reading the reviews, I’m sure it will I’m taking an ax to it because putting it on the curb for free? I seriously doubt anyone would take it.
Horrible doesn't explain this company
Horrible doesn't explain this company. It is absolutely the worst of the worst. Poor tool workmanship, poor service, a joke of a warranty. Just contact your Attorney General to deal with them. That's your only solution.
The battery died less than one year
The battery died less than one year. Is doing the Ring of death that's all over the internet. And worst customer service experience. I won't purchase another battery I'm already switching to another brand now I have to get rid of a leaf blower and string trimmer. Thank the Lord I didn't buy the mower
Review after 3 years - EGO Power Mower
I've now owned my EGO Power Mower (LM2130SP) for three years. I've got mixed feelings, but in the end, I don't think it's likely that I would buy it again based on my experience. I live in Tampa, FL, so lush St. Augustine is what the mower needs to cut. What I didn't like...mower doesn't cut particularly evenly. Part of this may be due to the lighter weight of the mower, part of it is due to variability of the mower deck height when in use (frustratingly, the mower deck drops lower when you are not using the power drive feature) and part could be due to the deeper grass we have here in Florida (although my old gas mower handled it well enough). The EGO can be a pain when trying to disengage the power mower feature, which is something that needs to be done constantly when mowing a yard with contours, fencing and trees. In short, it often gets stuck in gear and the mower wheels cannot be backed up or moved forward as freely as it should. Finally, my battery started to fail about 2/12 years into use. First signs were when it would not last through my entire yard mow like it used to. Then it wasn't keeping a full charge between weekly mows like it used to (I always fully charge after every mow and unplug). Finally, it started losing it's charge very rapidly during mowing - it would go from 3 green bars to flashing red and dead within moments. Interestingly, it would charge to 100% very quickly (but obviously would not actually hold a proper 100% charge). When I finally called EGO about the problem, I was just weeks out of the 3 year battery warranty. They told me sorry, nothing they can do since it's technically out of warranty. Believe me, I spoke with multiple individuals to see if they would act in good faith given the circumstances. Nope, nothing they were willing to do. In short, I feel like EGO just told me that you should only expect their products to last as long as the warranty period, and no longer. I think I'll just try out another mower from another company rather than spend $400 on a new 7.5Ah battery. As a side note, I also own an EGO String Trimmer with auto load. Not overwhelmed with that, either!
Customer Service is a JOKE
I am writing to express my profound dissatisfaction with the completely unacceptable customer service regarding my six-week-old EGO trimmer.
After the unit prematurely failed, Lowe’s was unable to assist, forcing me to handle the issue directly with EGO support. Your technician successfully troubleshot the device, confirmed it was malfunctioning, and explicitly promised that a replacement unit would arrive within 5–7 days.
Today marks day seven. Upon following up, I was informed that the replacement has not even shipped, staff have no record of where it will ship from, and no one can provide an estimated date of arrival. This complete lack of operational transparency and failure to meet basic warranty commitments is absurd.
Because of your failure to fulfill a promised delivery schedule, my yard is severely overgrown and I am now facing impending fines from my Homeowners Association.
Your service infrastructure is an absolute disgrace. I will be advising potential buyers to avoid EGO products entirely and take their business to manufacturers who actually honor their warranties and value their customers.
Thee WORST most immature unprofessional…
Thee WORST most immature unprofessional customer service reps in the business. They cannot take feedback and they flat out tell you that they don't care whether you remain a paying customer. They are argumentative and untrained to handle customer service calls. They could care less about the customer or the business. I'm out. I'm done buying their products. It's no wonder that they have an overall rating of 1 star.
⭐⭐⭐⭐⭐ Phenomenal Power and Ergonomics
⭐⭐⭐⭐⭐ Phenomenal Power and Ergonomics — Silent Petrol-Level Performance!
I recently upgraded to the EGO Power+ 56V HT2601E 66cm Hedge Trimmer Kit, paired with the Pro-X Backpack Harness, and it has completely transformed how I handle heavy garden maintenance.
My main challenge was a tall, dense "nemesis" hedge along with thick, overgrown Buddleja (Butterfly bush) branches that required clearance. My old 18V cordless trimmer constantly bogged down on woody growth, but the EGO 56V system is an absolute night-and-day difference.
Key Takeaways After First Use:
Power & Torque: Don't let the smooth, quiet brushless motor fool you—it carries serious cutting torque. It slices straight through 30mm+ fibrous branches without stuttering or stalling.
Ergonomics & Weight Relief: Using the Pro-X backpack harness is a game-changer. Shifting the battery weight off the arms drops the handheld weight to just over 3kg. Combined with the 180° (5-position) rotating rear handle, reaching high up on tall hedges and executing vertical side sweeps is effortless and puts zero strain on the wrists.
Cut Quality: The double-sided laser-cut blades cut cleanly rather than tearing foliage, vastly improving the speed of each sweep across the hedge faces.
If you are on the fence about stepping up from standard 18V gear or looking for petrol-matching power without the noise, heat, and fumes, this 56V setup is worth every single penny. Exceptional engineering!
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