Gustharts Ltd Bewertungen 

1.647
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve tried but failed to find a chink in Gustharts armour The staff are clearly treated well and it has shown in all communication since they’ve been my supplier for the last 4 years... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I am a brand new customer & was extremely impressed by the customer experience I received this afternoon 5th June by Rob for the first visit. He went out of his way to find a spring to fit the head... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Needed two batteries for our Stijl hedgecutters urgently when it became apparent the old ones were worn out. With the ‘garden maintenance’ team kicking their heels, a fast delivery was crucial. Phon... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... Mehr ansehen

Unternehmensdetails

  1. Baumpfleger und Baumchirurg
  2. Landmaschinen-Reparaturdienst
  3. Landmaschinenhändler
  4. Gartenbaufachhandel
  5. Rasenmäher-Reparaturdienst
  6. Rasenmäher-Fachhandel

Über Gustharts Ltd

Vom Unternehmen geschrieben

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

1647 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(1.647)

55 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Asked me that my order is fraud WTF is

Paid the full amount in advance, but they canceled my order claiming it was a "fraudulent transaction." To make it worse, their refund caused me a loss of $22–$23 due to bank/exchange rates. Terrible experience, false accusations, and they literally cost me money and time! why my payment is not authentic tell me, as i pay full amount in advance, then tell me people how can i fraud them LOL

18. Juni 2026
Bewertung ohne vorherige Einladung
Gustharts Ltd-Logo

Antwort von Gustharts Ltd

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your experience.

To protect both our customers and our business, all orders are subject to routine security checks. Unfortunately, your order did not pass our verification process, so we were unable to proceed and issued a full refund to the original payment method.

We appreciate that any differences caused by exchange rates or bank fees can be frustrating. However, these charges are applied by the payment provider or bank and are outside of our control.

We take online security seriously and must make decisions that help protect our customers from potential fraud. We appreciate your understanding.

Kind regards,
Gustharts

Bewertet mit 5 von 5 Sternen

Second to none

I’ve tried but failed to find a chink in Gustharts armour

The staff are clearly treated well and it has shown in all communication since they’ve been my supplier for the last 4 years

It’s beyond good service.

Daniel and the team are extremely knowledgeable and excellent at their jobs, going beyond every single time to make sure my and many other business owners continue to run smoothly

Efficient doesn’t even come close to

Thank you thank you thank you

🙏🏼 🙏🏼🙏🏼

Barney

5. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am an impressed new customer…

I am a brand new customer & was extremely impressed by the customer experience I received this afternoon 5th June by Rob for the first visit. He went out of his way to find a spring to fit the head of my Echo strimmer. He even took one out of a Stihl strimmer head to see if it would fit. Reassembled my head & checked it was working. It did the job!!! I will be bringing my machinery at the end of this season for servicing. Also they have a very attractive shop with everything you need for gardening & tree work.
Excellent business!

5. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lawnmower parts

Very helpful when I went for parts for my Hayter lawnmower, not only good service but good advice which proved invaluable in getting my machine working again.

20. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service,I had an email apologising that delivery was slightly delayed to my postcode area (a normal occurrence to IV), altogether communication around purchase was fantastic.

20. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service!

Ordered a catcher plate for my Stihl hedge trimmer to Ireland. The price was better then here. After the purchase 2 days I got i! Amazing customer service! Highly recommended!!!

2. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Order went adrift with the courier. Replacement order sent out overnight. Got us back on track. Cant recommended them highly enough

10. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

fantastic service not saw snobs

fantastic service not saw snobs happy to give advice and help over phone.I now live down south but get a better service from Rob and the lads. Recintley visited main stihl dealer near me, because on my old stihl 084 the spur gear broke. Then told by stihl dealer near me that the part was very old and discontinued it could not be fixed, maybe try ebay! I called Rob who informed me that sthil do a upgrade kit " Yes get in" ordered,posted,delivered, fitted old boy lives again !!! Thanks to Rob and his team every time great service.

2. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service guys

Always use these guys now for all my work wear and equipment.
Always very helpful on the phone and get on with getting my order shipped out.
Would recommend to anyone in the arb or garden industry

22. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently made a purchase of a Stihl…

I recently made a purchase of a Stihl chainsaw helmet from Gusthart, and it reached me promptly and securely packed. Despite the timely delivery, the visor had a defect. When I reached out on a Friday afternoon, Kyle from Gusthart demonstrated exceptional assistance. He quickly organized a replacement which was delivered the following day. Their customer service truly impressed me with its speed, friendliness, and dedication to resolving issues. I highly recommend their service! Kudos to Kyle for his excellent support.

13. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

3 months on and order not fulfilled

Have used company a couple of times, service has deteriorated since first order. Latest order 287056 only partially delivered …..3 months on. Have already chased twice, now given up.

6. Oktober 2025
Bewertung ohne vorherige Einladung
Gustharts Ltd-Logo

Antwort von Gustharts Ltd

Hi Graham

Thank you for taking the time to leave this review, and I’m genuinely sorry for the frustration caused by the delay with order #287056.

You’re absolutely right to expect clearer progress and better communication — especially after having shopped with us previously. While the items on this order were placed as pre-order products without a confirmed delivery date, we fully accept that the experience over the last three months has fallen short of the standard we aim to provide.

You did contact us earlier this week via live chat and were correctly advised that the remaining items are still on order with the manufacturer. However, we recognise that repeated chasing without a firm resolution is frustrating, and we should have been more proactive in managing expectations and offering clearer options.

If you’d still like us to resolve this, our customer service team would be very happy to:

Provide an updated status and realistic timeframe

Offer alternatives where possible

Or arrange a refund for any outstanding items

We appreciate your past custom and your honest feedback — it helps us improve how we manage and communicate pre-orders going forward.

Bewertet mit 2 von 5 Sternen

Bought a Stihl battery pole saw Stihl

Bought a Stihl battery pole saw Hsa86 handy tool,but the built quality is poor on the extension screw area,it is weak at the point and been repaired twice already this year the plastic sleeve inside isn’t strong enough and this where it fails.

16. Mai 2025
Bewertung ohne vorherige Einladung
Gustharts Ltd-Logo

Antwort von Gustharts Ltd

Hi Jason

Thank you for taking the time to share your experience, and I’m sorry to hear about the ongoing issues you’ve had with your STIHL battery pole saw.

We understand how frustrating it is when a tool doesn’t meet expectations — especially when it has already required repair more than once. While build quality and design sit with the manufacturer, we fully appreciate that, as the retailer, it’s our responsibility to support customers properly when faults occur.

If this issue has persisted despite previous repairs, we’d strongly encourage you to contact our customer service team so we can review the repair history and ensure the matter is handled correctly under STIHL’s warranty process.

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