Clepher Bewertungen 

Antwort von Clepher

19. Nov. 2024

Hi Kunde,

Hope you're well.

The LTD can be ordered with or without the Pro Trial. The Pro edition is optional and clearly labeled as a 30-day free trial. This is mentioned prominently on the sales page, in the pricing table, FAQ section, even in the sales video, and on the checkout page. From there, you'll get emails that literally say to skip your trial, inviting you to upgrade early.

And if that's not enough, we're sending you emails of upcoming charges and notifications your Trial is about to convert into a subscription. Our logs indicate you've opened these emails.

Finally, to activate the trial, customers must manually add it themselves. You could've chosen not to add it in the sign-up process. If the subscription isn’t canceled during the trial period, it automatically converts into a recurring fee—this is also clearly stated.

So no, we're not cheating anyone. We're a legitimate business. We strive to ensure transparency in every step of the purchasing process. And we actually do our best to inform customers multiple times about their account status.

Best of luck with future purchases; our recommendation is to read the actual offer and what you're actually checking out.

Kind Regards,
The Clepher Team

Antwort von Clepher

Aktualisiert am 11. Sept. 2024

Dear Bjorn,

First, the Lifetime Deal you purchased is a lifetime deal and remains fully accessible as promised. The Pro Edition you mentioned was entirely optional and could be added or removed during the checkout process. Our records show that the Pro subscription was knowingly added to your account during the trial phase.

The trial converting to a monthly subscription is mentioned multiple times on the pages you ordered from, not just the fine print. We also sent you multiple emails before each charge, including one specifically notifying you that the trial would convert to a subscription unless canceled. Give you multiple times to opt-out. Our records show you've been happily using our app and the Pro features during this time.

That said, we take transparency seriously, and during your communication with our support team, we also confirmed that the Pro plan was activated as per your request. So, please, let's keep things honest, Bjorn. If things don't pan out like you want, or don't entertain your subjective perspective, it doesn't mean something is false objectively. The facts show a whole different story.

Look, we strive to provide valuable tools to our users, and while we understand that Clepher may not meet your particular expectations after testing, we are always here to help resolve any concerns. We wanted to help you out too.

The offer still stands, should you need further assistance or clarification, please don't hesitate to contact our support team, just keep the mudslinging for what it is.

Kind regards,
The Clepher Team

Update 11.09.2024:

Hi Bjorn,

Welcome back, and thank you for your update! It’s always exciting when conspiracy theories emerge—it means we’re making waves!

To set the record straight: No, we didn’t hire a secret army of 5-star reviewers (although that would’ve been quite the plot twist). As for the Pro Plan, we did send email, but hey, maybe it took a detour in the email Bermuda Triangle. No worries, we got the logs.

Regarding the sudden influx of 5-star reviews—brace yourself, because we’re just getting started! We’ve got over 5,000 happy customers, and as we start emailing them to leave reviews, you can expect even more glowing reviews that will bury your untruthful crusade. We’ll keep the reviews coming while you keep your lawyer busy.

Best of luck with everything, and remember—no matter the stars, the truth always shines brighter.

Cheers,
Team Clepher