Chichi Castelnango Bewertungen 

Antwort von Chichi Castelnango

15. Juli 2026

Guten Tag Maria,

vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass die Größenangaben für Sie nicht ausreichend klar waren und dass die Rücksendekosten nach Deutschland so hoch ausgefallen sind.

Wir haben unseren internationalen Versand erst vor Kurzem eingeführt und arbeiten bereits daran, die Rückgabe- und Umtauschbedingungen für unsere Kundinnen im Ausland zu verbessern und die Kosten künftig zu optimieren.

Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Ihr Hinweis hilft uns sehr dabei, unseren Service weiterzuentwickeln.

Herzliche Grüße
Das Team von Chichi Castelnango 🤍

Antwort von Chichi Castelnango

29. Mai 2026

Thank you so much for your kind review 💌 We’re delighted to hear that you were happy !

Antwort von Chichi Castelnango

16. Feb. 2026

Dear Nikolaus,
Thank you so much 🤍 We’re so happy you loved your pieces and the experience with us.
À bientôt 💌

Antwort von Chichi Castelnango

9. Apr. 2025

Dear Amélie,

Thank you for taking the time to share your experience — we’re truly sorry to hear that your order did not meet your expectations, and we completely understand your frustration.

Please allow us to clarify a few points:

– Returns from outside the EU: Unfortunately, due to customs and logistical constraints, we are currently unable to offer direct exchanges for orders outside the EU. This is stated in our return policy, but we understand that this may not have been sufficiently visible, and we’re working on making this clearer.

– Return shipping costs: As mentioned in our policy, these are indeed at the customer’s expense for international returns, and we acknowledge that this is not ideal. We will review how this information is communicated to ensure more transparency.

– Customs and VAT: Charges upon delivery in countries like Switzerland are managed entirely by local customs authorities. As a French brand, we do not have control over these fees, nor are we always informed of their amounts in advance — but we do take your feedback seriously and will work on offering more visible warnings for non-EU customers.

We regret that our response did not meet your expectations and that the discount offered felt insufficient. We always aim to find fair solutions within the limits of our structure, and we're truly sorry that you felt let down.

Thank you again for your feedback — it helps us improve. We hope to have the opportunity to regain your trust in the future.

Warm regards,