1-grid Bewertungen 

Antwort von 1-grid

27. Aug. 2026

Hi Rick,

We’re sorry for the frustration caused by the suspension of the website and the delay in receiving an update from our Team.

We’ve escalated your concerns to the relevant team for investigation and follow-up, including the domain, payment and account status. Our team will be in direct contact with the account holder to provide further assistance and feedback.

We appreciate your patience while we work to address this with them.

Kind regards,
The 1-grid Team

Antwort von 1-grid

18. Aug. 2026

Hi Stephanie,

Thank you so much for taking the time to share your feedback. We've acknowledged your concerns around telephonic support and will use this feedback to improve our response times.

We’re really glad to hear that great teamwork by our Team meant we were able to provide the support you needed and get your email concerns addressed.

We’ll be sure to pass your kind words on to the Consultants who assisted you, and recognition like this means a great deal to our teams.

Thank you for allowing us to assist and for recognising the effort made by our team. We truly appreciate it and value you and your partnership with us!

Kind regards,
The 1-grid Team

Antwort von 1-grid

12. Aug. 2026

Hi Paula,

Thank you so much for taking the time to share such heartfelt feedback. We’re delighted to hear that Marlon and Richard were able to provide the support you needed and get your VPS concerns addressed.

We’ll be sure to pass your kind words on to both of them and recognition like this means a great deal to our teams.

Thank you for giving us the opportunity to assist and for recognising the effort made by our team. We truly appreciate it and value you and your partnership with us!

Kind regards,
The 1-grid Team

Antwort von 1-grid

4. Aug. 2026

Hi Nico,

Thank you for bringing this to our attention, and we're sorry for the frustration this has caused.

We understand your concerns regarding ongoing billing and communications after you requested cancellation of your services.

We've escalated your concerns to the relevant Billing and Support Teams to review the status of your service cancellations, transfers, and billing, and to ensure the appropriate follow-ups are completed. They will investigate your account and provide you with an update as soon as possible.

Thank you for your patience while this is being reviewed.

Kind regards,
The 1-grid Team

Antwort von 1-grid

31. Juli 2026

Hello Daryn, we are sorry to hear that you have not had any feedback on your ticket. We have escalated it to a senior consultant to get back to you.

Antwort von 1-grid

27. Juli 2026

Hi Toast,

Thank you so much for taking the time to share your experience and for your continued trust in 1-grid over the years. It means a great deal to us to know that you've stayed with us since before the WebAfrica split and continue to find our team reliable, responsive, and helpful.

We truly appreciate your loyalty and look forward to supporting you and your online journey for many more years to come.

Kind regards,
The 1-grid Team

Antwort von 1-grid

17. Juli 2026

Hi Hendrik,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.

We understand how frustrating it is to encounter service suspension concerns, as well as a support request being closed without the issue being resolved. This is not the experience we want for our customers.

We have escalated your concerns as a priority to both our Billing and Pro Support teams for urgent review. They will investigate the account, the service suspension, and the certificate update request to ensure the matter receives the attention it deserves.

Thank you for bringing this to our attention. We appreciate the opportunity to review what has happened and work towards a resolution.

Kind regards,
The 1-grid Team

Antwort von 1-grid

16. Juli 2026

Hi Shane,

Thank you so much for taking the time to share your 5-star review.

We're delighted to hear that you had a great experience and that Sfundo, Shayne, and Luke were able to assist you with your domain and email changes. We'll be sure to pass your kind words on to them; they'll be thrilled to know their clear communication and support made a positive difference.

We truly appreciate your trust in 1-grid and look forward to continuing to support you whenever you need us.

Kind regards,
The 1-grid Team

Antwort von 1-grid

Aktualisiert am 13. Juli 2026

Hello Guy Sky, we are sorry to read about this experience. We have picked up on your ticket and will be in touch.

Antwort von 1-grid

10. Juli 2026

Hi Bianca,

Thank you for taking the time to share your feedback.

We're so pleased to hear that Sfundo was able to assist you and that he took the time to work through your issue with you over the phone. We'll be sure to pass your kind words on to him as they'll certainly be appreciated.

We also appreciate your 3-star rating and value your feedback. If there's anything we could have done to make your experience an even better one, we'd love to hear from you, as we're always looking for ways to improve.

Thank you for choosing 1-grid, and we look forward to assisting you again whenever you need us.

Kind regards,
The 1-grid Team

Antwort von 1-grid

10. Juli 2026

Hi Jess,

Thank you so much for taking the time to leave us a 5-star review!

We're delighted to hear that you had a great experience with our Customer Support team. Providing friendly, reliable, and helpful support is something we strive for every day, so it's wonderful to know we made a positive impression.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Kind regards,
The 1-grid Team

Antwort von 1-grid

10. Juli 2026

Hi Marija,

Thank you so much for your wonderful review!

We're delighted to hear that you've had such a positive experience with both our website builder and our Support Team. Knowing that you found the platform reliable, easy to use, and backed by outstanding support means a great deal to us.

Thank you for your recommendation and for choosing 1-grid. We look forward to continuing to support your online journey.

Kind regards,
The 1-grid Team

Antwort von 1-grid

2. Juli 2026

Hi Herman,

Thank you for your feedback, and we're sorry to hear that you're still experiencing slow website performance.

Our records show that our Team advised a few days ago that the issue appeared to have been resolved and asked you to test the website and let us know if the problem continued. Unfortunately, as we didn't receive any further feedback, the ticket followed our standard "Waiting on Customer Feedback" process and automatically resolved after the configured period. We apologise for the concern that this raised with you.

From your review, it's clear that the issue has not been resolved from your perspective, so we've escalated this to our Team to investigate and engage with you further.

We'll review your website's current performance to determine what further action is required.

We appreciate you bringing this to our attention and apologise that your experience has not met your expectations.

Kind regards,
The 1-grid Team

Antwort von 1-grid

2. Juli 2026

Hi TeQuWare GmbH,

Thank you for taking the time to share your feedback, and we're sincerely sorry for the frustration and disruption you've experienced.

We understand how impactful service interruptions can be, particularly when they affect business-critical infrastructure, and we're sorry to hear that your experience with both the outage and the subsequent support response did not meet your expectations.

We'd like to investigate this further with our technical teams. As we're unable to identify your account from your review, could you please reply with your customer code, domain name, registered email address, or support ticket number? Once we receive these details, we'll escalate your case for review and ensure the appropriate team investigates the incident and follows up with you.

We appreciate you bringing this to our attention and hope to have the opportunity to assist further.

Kind regards,
The 1-grid Team

Antwort von 1-grid

29. Juni 2026

Hi Catherine,

We're genuinely sorry to read about your experience and to hear that you feel our service has declined over time.

We understand how disappointing it is to feel that the level of personal support you've received has not met your expectations, particularly as a customer with multiple websites and hosting services.

We would appreciate the opportunity to better understand what has led to your experience and review your account in full. We have escalated a request to our Team to review your Support Ticket to ensure your current challenges get resolved as soon as possible.

Your feedback is important to us, and we'd like the opportunity to restore your confidence in our service.

Kind regards,
The 1-grid Team

Antwort von 1-grid

24. Juni 2026

Hi Tony,

We're sorry to hear about your experience and understand your frustration, particularly given the number of billing-related interactions you've had to go through over recent weeks.

We've identified the tickets and references you've provided and have escalated your feedback for review by the relevant team. We appreciate that repeated billing concerns, especially where you feel issues are being replaced rather than resolved, can have a significant impact on your confidence in our service.

We would like the opportunity to fully review the history of these interactions, the billing outcomes, and any outstanding concerns to ensure a complete and accurate assessment is conducted.

A member of the relevant team will continue engaging with you directly via your existing support ticket and/or call regarding the matter.

Kind regards,
The 1-grid Team

Antwort von 1-grid

11. Juni 2026

Hi Hettie,

We're sorry to hear about your experience and understand the frustration caused by the delays, communication challenges, and concerns raised during your transfer and cancellation journey.

We can confirm that attempts were made to engage with you regarding your requests and that follow-up communication was subsequently sent when we were unable to reach you telephonically. We have since received and acknowledged your preference for email communication, and we appreciate you clarifying this.

Your feedback on support accessibility, transfer progress, billing concerns, and website continuity has been shared with the relevant teams for further review.

Kind regards,
The 1-grid Team

Antwort von 1-grid

3. Juni 2026

Hi AB,

Thank you for taking the time to share your feedback.

We're genuinely sorry to hear that your experience has left you feeling unsupported and frustrated, particularly as a long-standing customer. Concerns around communication, support accessibility, and issue resolution are not the experience we aim to provide.

We would very much like the opportunity to review your concerns further; however, we have been unable to identify your account from the information available in the review. We have requested additional information and would appreciate it if you could respond with your customer code, domain name, registered email address, or a support ticket number so that we can investigate and assist further.

We look forward to hearing from you and working with you to make things right.

Kind regards,
The 1-grid Team

Antwort von 1-grid

19. Mai 2026

Hi Darrel,

We’re truly sorry for the frustration and disruption this prolonged website issue has caused.

We understand your concern regarding both the continued downtime and the callback you were expecting but did not receive.

Your feedback has been escalated for urgent review by the relevant teams so they can investigate further and assist with restoring service as quickly as possible.

We appreciate the opportunity to make things right with you.

Kind regards,
The 1-grid Team