Absolutely hopeless!
Absolutely hopeless!
Sent me a damaged pool table light and it took months for them to refund me.
I would have been happy for a replacement but after screwing me around for weeks they couldn’t find a replacement.
It took almost 2 and a half months, countless emails, and many phone calls to get it sorted.
Do yourself a favour and avoid at all costs.
Edit:
In response to the leafliving reply, yes they initially offered compensation.
$15! Wowsers!!
And told me to “ to pick up a quick touch-up paint pen from a local store”.
A pathetic response.
And yes, after they wasted weeks and then told me they couldn’t find a replacement part, I offered to have the unit repainted myself if they improved the compensation.
And I never said you refused to provide a remedy, I said it took months, unnecessarily. I needed to follow up so many times, a dozen or more emails and a half dozen calls just to find a resolution….
So my review stands, instead of trying to defend yourself against all of these negative reviews, as appears to be your standard approach, please take this as constructive criticism and use it to improve your service next time.
Antwort von leafliving.com.au
Hi Rom,
Thank you for your feedback. We are sorry that the overall process did not meet your expectations.
For clarity, the issue reported related to cosmetic paint rubbing on the metal lampshades during transit. Although the shades remained structurally intact, we accepted that the finish was not in the condition you expected and discussed several possible remedies with you.
We initially offered a partial refund as a practical solution. When this was not acceptable, you requested replacement shades, and our team agreed to arrange them through an interstate stock transfer. While that replacement process was underway, you subsequently requested a substantial partial refund instead. When that proposal could not be agreed, you changed your preferred resolution to a full return and refund.
We then arranged collection of the complete order and processed the refund after the goods were returned. At no stage did we refuse to provide a remedy. The matter took longer than either side would have preferred largely because the requested resolution changed from compensation, to replacement, and ultimately to a full return.
We remained in communication throughout the process and regret that, despite the options and final refund provided, your experience still fell short of your expectations.
For purchases where immediate in-person inspection or same-day replacement is essential, a local lighting retailer may be better suited than an interstate fulfilment arrangement. Nevertheless, we appreciate your feedback and will continue reviewing our packaging and after-sales processes.
Kind regards,
Mark
Customer Care Manager
Leaf Living