Unstable Service, Broken KYC System, and Unhelpful Suppo
Very disappointing experience with Heleket/Mirocard.
Their KYC system rejected a completely valid Saudi Arabia Resident ID (Iqama) without any proper explanation. The automated verification system clearly has issues recognizing Arabic documents, yet support keeps sending copy-paste responses instead of actually helping.
The worst part is the lack of responsibility and care from support. Even after explaining the issue multiple times and providing official government-issued documents, they continued responding with generic “wait 24 hours” messages while the account status already showed REJECTED.
This is not the first issue either. Their services have gone down multiple times before, cards stop working unexpectedly, systems become unstable, and users are left waiting with no proper communication or real solutions.
For a financial platform dealing with users’ funds and identity verification, this level of instability and poor support is unacceptable.
Antwort von Heleket
Hi!
We understand how frustrating it can be when a verification process does not go as expected, especially after submitting official documents and spending time communicating with support. We also understand your concerns regarding the speed and quality of the responses you received.
We’d like to take a closer look at your case and review what happened during the verification process. Please share the email or Telegram you used to contact support so we can identify you and better understand the situation.