Great machine and solid customer support
We really enjoy our Hydrow Wave. The workout videos are very well done—they strike a nice balance of being educational and fun, and it’s a great perk getting to see all the different locations on the water.
Recently, after about 18 months of low-to-moderate use, the primary belt started to fray. Things break; it happens. What matters is the response, and I’m currently working with their customer support team, who has been exceptionally responsive so far. It’s good to see a company standing behind their product. I’m still in the middle of the process and will update this review once everything is finalized.
As a side note, I do like the new design of the Hydrow ARC. If I were buying a machine today, the larger articulating screen would be a really nice feature for the off-rower yoga and Pilates videos included in the subscription.
Peter
Antwort von Hydrow
Hi Peter -- Great to hear you’ve been enjoying your Hydrow Wave — that’s exactly the experience we aim for with our workouts and on-water content. I’m sorry to hear about the belt fraying, but I really appreciate your understanding. Wear and tear can happen over time, and we’re glad our team has been able to support you through it so far. We’ll continue to work with you to get this fully resolved. If there’s anything you need as we wrap things up, don’t hesitate to reach out.