Anna Martino

Hi Anna,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Hi Anna, we're really sorry to hear about this - that sounds incredibly frustrating, and we completely understand why you'd be upset.

Because our soap is made with natural ingredients like coconut oil and persimmon extract, it can occasionally attract ants in certain climates or during warmer months. It's one of the trade-offs of using natural, plant-based ingredients instead of synthetic ones (but we know that doesn't make it any less annoying to deal with).

A quick tip: in warmer climates or during summer months, storing the bar in a cool, dry spot between uses keeps this from happening.

Either way, we want to make this right - please reach out to us at hello@swarva.com and we'll get you a full refund or replacement right away.

We really appreciate you letting us know, and we're sorry again for the trouble.

Warm regards,
Anna

Hey Anna,

Thank you for sharing your experience 💚

I’m really sorry to hear that the unscented didn’t feel right for your skin, especially if you don’t usually experience dryness. Our oils are 100% natural and free from fillers, so they absorb deeply rather than sitting on the surface. For some skin types, this can initially feel like the oil has “disappeared” quickly, especially if applied to dry skin.

We usually recommend applying to slightly damp skin, ideally after a shower, and gently massaging in a small amount. This helps seal in hydration and leaves the skin feeling more nourished and supple 🌿

Everyone’s skin responds differently, and we truly appreciate you taking the time to share this. Your feedback helps us continue educating and supporting our community better 💛

Best wishes,
The Besque Team

Hey Anna,

Thank you for sharing this 🌿

Everyone’s skin can respond a little differently, and it’s really helpful to know you’ve found the scented one feels like a better fit for you. If this one is leaving your skin feeling dry, that’s definitely not the experience we want for you.

We’d love to help you get back to comfortable, happy skin and make sure you’re using the best option for your needs. Please reach out to us at hello@besque.co and our team will take care of you.

In the meantime, it can help to:

• Use a slightly smaller amount
• Try every other day while your skin settles
• Follow with a gentle moisturiser

Looking forward to helping you 💛
Team Besque