Von Wegen kostenlose Testphase ...
Von Wegen kostenlose Testphase .... aber im Hintergrund ein Abo hinterlegen. Die Kündigung ist so kompliziert, dass ist eine Frechheit!
Antwort von Creative Fabrica
Hi,
Thank you for taking the time to share your feedback about our free trial.
While our free trial offers the first 30 days at no cost, it can be manually upgraded to a paid plan via a banner or pop-up, which skips the trial period, and grants paid subscription benefits right away. It will also transition into a subscription once the initial credits are used up.
Regarding the cancellation, plans can be canceled via the subscriptions page once fully active, which takes 24 hours for trials and up to 30 days for paid plans. However, our support team can process a cancellation for you at any time.
I have requested more details via Trustpilot, so I can locate your account and assist. Please provide them when possible, or reach out to our support team directly via email. We'd love to help get everything sorted for you.
Kind regards,
Anna