John

After flipping my $35 deposit into $110. I guess they felt the need that they let me win enough and decided to take it all away from me with unfair cheating tactics. There is something called provable fair. And it means that the outcomes are predetermined and “can’t be altered”. Well that’s a joke in itself. Because they sure did alter the outcome of the rounds that I played making me lose when I really should have won. When I checked a 3rd party site to verify the outcomes of each round what I found shocked me. When check 50 rounds before, 50 rounds after, and 50 random rounds (besides the physical rounds I played). Both the 3rd party and this online casino matched exactly. Not a single one was different. But when checking the 3rd party site the only ones that didn’t match the casino were the rounds I played. Where the 3rd party site shown the numbers I played should have hit. On the casino site they did not. Now you have a seed and client seed all there for a player to verify their round. But one thing that I thought was always suspect was the fact you can’t verify unless you change from the seed your on. Well that just tells me that the outcome can always be altered and when you change your seed that’s when they can hit save all. And then it looks as if the outcome wasn’t changed. Because it shows what they decided to give you for that round. And who can say differently. And your using the oriole they want you too to verify with anyways. Not smart enough to realize there is other sites out there you can also use. I wouldn’t be writing this now stating that they are cheaters and cheated me out of my winnings. If a single round didn’t match both sites that I didn’t bet on. But every round I checked did match. Except the rounds I played after losing 780 dogcoin to a cheating site. I decided to change my 3 numbers from 123 to the 3 number right below it. And guess what. Not 10 rounds later guess what numbers hit. 123. And of course that’s after I changed it. And even the 3rd party site even said that was one of the bets it was supposed to hit on. Well of course it’s going to show and be correct. Because I’m not playing those numbers. But this is completely wrong and I would like to know what’s next to expose this place for what it really is. Unless your willing to pay me what you cheated me out of plus 20 times. What you stole from me. Because this is just the start. I’m going to reach out to ask gamblers, casino guru, and 10-15 more places just like them to get yall black listed and hopefully shut down. Cause I know I’m not the only person you have done this too. I was just smart enough to know that what happens never happens. As much as I play that I always hit it one time out of all the bets placed. And it should have hit 3-4 times that you screwed me off of. @ss4u2env is my telegram for anyone who wants to see real truth. You will be shocked and it might make you check all your precious bets as well.

Like I said I have been a member there for over a year now. If you have employee’s working around the clock to insure fairness and blah blah blah. That must not be doing a great job if it’s been over a year and I’m just now getting ban. Oh no sry I’m being banned for my review. Cause your hard working employees wouldn’t let me go a whole year using the same internet protection I have used since I joined here. But not only did one of your agents tell me. You just said it yourself. We encourage you not to use a vpn. That’s a big difference in the definition of the words Encourage and against policy. This was said to me by one of your agents. What’s the last bullet say. I think that also has a different meaning the against policy.

Flourish
Active 2h ago
under 15 minutes
I'm sorry to hear about your frustrating experience with the surveys. Survey disqualifications can happen for several reasons, including not fitting the specific demographic the survey is targeting, inconsistencies in your answers, or even technical issues like ad blockers or VPNs.
To improve your chances:
- Be honest and consistent with your answers across all surveys.
- Slow down to ensure you're not completing surveys too quickly, which can appear as if you're not paying attention.
- Clear your cookies and cache regularly to avoid technical issues.
- Turn off any ad blockers and avoid using public internet connections or VPNs.
For more detailed tips, you can check out our Surveys - Tips & Tricks page.

Wow this place really banned me. Out of retaliation from my honest review. When the survey company says at the end “thank you for finishing our survey you will be redirected if not click here”. To be redirected back to free cash only to be told I didn’t qualify for the survey. And after reaching out to support I only received the generic reason people don’t end up qualifying for surveys. But couldn’t tell me the exact reason why the company said I completed the survey. But you’re saying something different without a real reason why. Well that just tells me they can do it whenever they want to people. Causing them to get full profit for surveys people complete. Of course it’s done at random but imagine I’m just one person. But if you do 2,000 random surveys a day day at $2. Well that’s $4,000 extra you could take from people. Only to not have to give a logical reason why the company said it was complete but fast cash said I didn’t qualify. And the real proof that says they are doing this and they are mad I spoke up about it. Is the fact that they banned me without any prior warning, heads up, and all after being a member here for well over a year. I was banned right after writing my first survey supposedly using a VPN. Kinda has the smell of retaliation to me. Most places that don’t allow VPN’s says to cut off your vpn to continue logging in. ( and actually now that I start to think about it. I recall only reading that if your having an issue with not qualifying for surveys make sure you don’t have a vpn running as it could cause qualifying issues). But nothing about a permit ban. Specially when 99% of your online protection has it on without you even knowing it’s on. Even Apple phonest has a vpn running as added security. But how come over a year behind a member. Several withdraws I have made. Countless surveys I completed. All without the first warning asking me go refrain from using one. Why now why ban me now after a year?

Man yall really make this too easy. Just another yabby, limitless, bonus blitz, Brango with the same poor customer service. Let me start with saying I really recommend you train your agents not to just end chats with players. As it is extremely rude. And reminds me of being back in middle school hanging up the phone on people. Now I paid for a promo that was to give me $20 of free play. $10 the after making a deposit. And $10 the following day after making a deposit. They will not honor the $10 the day after my deposit. Stating that I claimed it twice. One time before ever making a deposit then the second one after making my deposit. If that was the case then that’s not on me or my fault. Because I made my deposit on the promo terms alone. Where I am to receive $10 the same day as my deposit which is the 20th. And $10 more the following day which is today the 21st. And they will not give me the $10 chip that’s stated in the promos terms. Already not following their own promos and terms. Not a good look for a new casino. But I don’t expect anything less given what its sister company is. They are known not to follow their own rules. But quick to reference them when it’s in their favor. That $10 chip that I claimed two days ago I had no clue it was even the same promo. As I’m pretty sure I claimed it on the 18th or 19th. And received the email about the 2 $10 chips on the 20th which again is why I deposited to begin with. This is what it states in the promos terms

You'll receive one 10 USD Chip the day of and the day after funding your account with any amount.

After I submitted my 3 star review. Talking about how free cash doesn’t properly match you up with surveys like they state. Meaning for every 10 I click on. 9 will start to load the survey, then before I even answer a single question I get brought back to free cash saying I don’t qualify for the survey. And the one survey that I can actually answer is typically one that pays .20 for a 20 min survey. But what’s the point if answering all the questions you ask during sign up to properly match us with surveys according to our answers if I don’t qualify for 90% of them still. Why even put them on my wall to pick from? I mean I answers your questions so I would be better matched for surveys that are available for people to take. But yet you put them on my wall to take but I’m still not qualified for 90% of them. Why even offer them too me?

But this goes to show how this place really is. I been a member since 12/14/2023. And right after I did my recent review here about free cash. Now all of a sudden I have been banned to be able to use them. Their reasoning was because of using some kind of VPN. Well isn’t using a VPN part of everyday online security to protect your information? And after being a member for so long it just now happens to be an issue. Right after making my review on here. I mean it just tells me you’re exactly as petty and childish as I thought you were. I mean really great way to retaliate against someone who was speaking the truth about this place. I mean yall never seem to surprise me anymore. I mean if you did what you actually stated and properly match me with surveys I would qualify for I wouldn’t have to right a negative review. But because I end up wasting 45mins trying to find a survey that I don’t get disqualified before I even answer a single question. Well that tells me that all the questions I answer when I first signed up was for nothing. Because you have yet to match me up with surveys I can complete based off them. Or I wouldn’t have so many that would be rejected before I even answer the first question. But really you had to go and banned me right after I made my review. A bit childish don’t you think.


You obviously don’t read anything someone writes. You ask questions when a person first signs up to better match them with surveys that are available. Correct? So why is it that 90% that are on my wall I don’t qualify for? All I am trying to do is save other people from wasting their time trying to complete surveys that they waste an hour getting kicked from each one before even answering the first question.


Can you explain to me the reason why you think I used a vpn? And what purpose could I have gain by using a vpn here? I don’t believe I have nor would it have been to gain any benefit from a place that already kicks me out of 90% of the surveys to begin with. Like j said you did this because of my 1st review and the fact that you did it for everyone to see. Just goes to show the type of place this site really is. So thank you for showing everyone ur true self.

Received an email stating that they missed me and gave me 100sc to come back and play no strings attached. But I only had 24hrs to claim it. ( Sounds just like a string to me right). Typically when any company gives you 24hrs to claim a promo. It always expires the next day at midnight. Because not everyone gets 24hrs by the time they receive the email or get notified of the promotion. Same in my case here. Underneath the click here to claim your 100sc. Was another promo giving another 4sc for free. Underneath that click here to claim button is a time and date of when to claim it by. With nothing stating that it was the 100sc expiring then. But made to appear as it was the free 4sc had to be claimed by that time. If so why not state that exactly in the first part of the email. Or underneath the click here to claim button. It wasn’t. It was only under the click here to claim 4sc. And if you are offering two different amounts why not include them as one. To me this is very sneaky and a why to get out of what is offered to the players. And definitely not away to get me to come back and play. I stopped playing there because none of their slots would play fair at all. It didn’t matter what slot it was always dead spin after dead spin. ( Except when I first signed up and was under new player rtp places do this to get you thinking that it’s a fair place to play. But after your first 2-3 days it all goes down hill). But I could only get higher then my deposit if I would play crash. And had control over the outcome. But every time I would double my balance and get bored with crash. I would go play slots at the min bet amount. And sure enough would see nothing but dead spins every time. Then you send me an email saying you missed me and here is a gift to come back and play. Only to truly not give me 24hrs to claim it like the email stated. Thanks for showing me more reason why I continue not to play there. Very great customer service with your misleading email.

You state that the purpose of the email was to get players to return? But yet don’t honor the email when you even state it was confusing. When someone gives you 24hrs to claim an item. It’s always by the midnight the following day. Due to the fact that not everyone receives the information and has 24hrs to claim it. And if there was a specific time it had to be claimed by. Why was it not right there with the promo information? It states I have 24hrs. But no where close did it give the deadline time. Except underneath where I could claim 4sc for free. That told me that I had till that stated time to claim the 4sc. I also believe it
Was only passed that time by maybe an hour. So a place that wants to get players to return that wasn’t clear at all with the time it had to be claimed by. Still won’t honor it to get players to return? Question isn’t SC giving away for free anyways with the purchase of gold coins? So why such the issue on something that has no value and is giving away for free all the time. As you can’t buy SC so what’s the problem giving me something you give for free anyways 100% of the time.

And as far as the RTP goes and your random number generator. I believe the slot manufacturer offers the game in different versions of RTP payouts. Low, medium, and high. But the website itself chooses which versions it wants to use. A lot of sites that are more concerned with making money for themselves will pick the lowest setting so it generates more profit for themselves while giving out less payouts as possible. Which brings me to my next point. How can a game offer that if you pay more per spin ( say you are betting at .20 a spin. But for an extra .20 you have a 50% greater chance at getting a scatter or bonus round. What different RNG are you now put in? To be able to offer that 50% greater chance)? And if that’s the case that tells me that the opposite can very well happen. That the system can put me in good luck ever hitting a win nothing but dead spins RNG. Which I strongly believe this happens to players who don’t deposit. That just saves up the free daily’s and hunts down all the free promo sc available. That they are put in this RNG when they play so the chances of winning anything is slim to none. It would make perfect sense on why I have been members at some places for over a year and never see a respectable win. While other places I deposit at I end up winning $8-20 off a .20 spin several times. But yet places that do that can’t comprehend that when a player never sees a decent win from countless free play given to the player over that years time. That any dollar amount that they would think about ever depositing is going to be a sure loss. So why would they want to deposit? Knowing I can never win more then my betting amount back. That any amount I would deposit is going to be a sure loss.

That said I’m sure I have deposited well over 100sc at this site. That you still have made money off me.

I truly don’t understand why online casinos have such poor customer service. Always just ending the chat when you prove them wrong. Like that is going to make things better. As players we are told if we have any questions or need to find out any info to always read the terms of the item in question. When interested in an offer or any new promos. There is always an asterisk saying to read the terms for all the rules and information regarding it. Pretty much as players we are trained to always read the terms. So when interested in knowing about the cash back this casino offered that’s what I did. This is exactly what it states about the cash back that they offer.

7.10Standard Cash back Bonus
Rules

a. Your User Account

balance must be below
$/€/AUD1 in order to claim a cash back.

b. You may claim as many cash back promotions as you wish (unless your User Account has been excluded from participating in bonus promotions).

c. Any balance remaining after a cash back withdrawal, will be removed.

d. You must contact the Casino to receive your cash back.
e. You may only claim a cash back on lost bonus free deposit.

f. Only lost deposits since last withdrawal or cash back are eligible for a cash back promotion (which ever comes last on account).

g. Any withdrawal that is made from the received cash back or any other free promotion will not eligible for a new cash back. The withdrawn amount will need to be covered first, before account is once again eligible for a cash back.
h. Deposits used to wager on restricted games (777 slot, baccarat, craps, roulette, sic bo or any Live Dealer games) are not eligible for a cashback.
i. Any amount used from a bonus free deposit to enter a tournament (Buy-in, Add-on or Re-Buy) will be
subsequently deducted from qualifying amount for cashback.
j. Deposits used to transfer funds to Live Dealer are not eligible for a cashback, regardless of whether Live Dealer games were played.
k. Cashbacks cannot be credited on deposits older than 7 days.

I. Should you wager any amount on Blackjack or any 21 games, your cash back is halved.
m. Fortnightly Cashback
will be processed every 14th and 28th of the month

That’s it and everything it states. What the terms state is exactly how it should go. No where in the terms is it stated a minimum cash back that is able to be given to players is $5. Or any minimum deposit must be made. As this place does not follow its own terms. And most don’t when it doesn’t work in their favor. But oh so quick to reference the terms when it is in their favor. I dealt with very rude agents that just ignored me. Another when asked to show me in the terms where it states a minimum just ends the chat. Similar to when I was 6 and would hand up the phone on people. It amazes me when I think about a place being so hard up on just making a customer happy and honoring the terms they have in written. But instead treat them with disrespect and all. I also have all my bonuses missing from my lists to select from. They also removed my common free spins that should be available to me. And when I reached out to them about it I was told to email support to find out the reason why. Which I also have done 8 different times. And of course no reply at all from them. But when I mentioned this to the 24/7 chat support on several different occasions they would also just rudely end the chat. Come on guys what ever happen to customer service. Was my bonuses removed because I did what I was supposed to do and quit when I was ahead? I never had a withdrawal that was that drastic for any of it to make sense. Very poor service from here and their sister sites.


No it’s not it’s only this email address. The only one I have ever deposited and withdrawn with is this very one. ss4u****. And you’re saying there are 2 active accounts playing under the same address. Or is it possible one hasn’t been used or touched as it may have been a forgotten account that was made prior? I have several chats saved from where you agents played nothing but games with. I wish I could upload them right here for everyone too see. Cause I sure could show everyone ur true self.

I was emailed a bonus on the 23rd of November saying I had till the 25th to claim it. I didn’t see the email till the 24th and quickly went to the website to claim. But there was no bonus to be found. I went under my bonus history and seen where that bonus was canceled. Not by me I will say. So I reached out to support to find out how to claim it. I was told that they canceled all the bonuses because there was an error in the waging portion of the bonus and add a new bonus .I was told that they canceled all the bonuses because there was a error in the waging portion of the bonus and add a new bonus would be really shortly at that time. I felt like the guy was blowing smoke because I would’ve seen a second email telling me to disregard the bonus email. I have been reaching out every day since knowing that if I didn’t, I would probably miss out on the new bonus and that’s when today I reached somebody different I guess and he told me that bonus was now expired and I asked him what do you mean when did it expire And he said two days ago meaning the 25th well I thought there was an error in the bonus and that’s when he went on to give me another excuse about how some people were meant to get the bonus and some weren’t blah blah blah but if that was the case, why did the first guy tell me there was an error in that bonus and that a new one would be released shortly if I wasn’t qualified for the bonus why did I get an email saying such? Why was it in my bonus history and then told two different stories about the bonus itself. I don’t know why these places love playing games. It’s beyond me that places like this will treat players like this who would wanna come back and play after being treated like this don’t you want customers but yet you do this to players you think that’s gonna gain them or you think they’re not gonna make reviews like this that’s gonna tell others about how they treat people And it’s not gonna hurt your business. Come on guys what’s wrong with y’all?

First off if you do join I recommend making one deposit running it up and withdraw after that. Because the first 24-48 hours are the only time the games play correctly. I’m sure you’re asking well how do you know that. And well that’s because I made 3 different accounts all of them did that exact same thing. Won $400 on one account, $700 on the second, and close to $500 on the third. And of course after the second day on each account I ended up losing on each one. But that was only for testing purposes to prove what I am saying. It’s hard to lose that much on each account when you only spin .20-.40 spins. But that’s how unfair the games played afterwards. So if you create an Account I strongly recommend cashing out once they let you win. Also make sure to do $1-3 bets after joining. This way you make the wins worth it. Verses winning at only .20 spin.

They also are not fair with the daily challenges. As they base it off what you deposit and your VIP. The higher your VIP the harder the challenges are to complete. Never in my life have I had to play through 15k. To get a $4 reward. It’s stupid crazy. Or to win free spins they want you to win $500 on a certain game. Only to give you 10 free spins at a value of .20. Yes that’s right. They want you to lose $800. Trying to win $500 all just to give you 10 free spins at the lowest betting amount possible. All three accounts had different value challenges not one close to the same. And if you end up becoming a special member of the royal crowns club. You will see 90% of the members are all saying the same thing. That they all have lost tens of thousands of dollars. Without one game playing like it should. You would think a place would listen to the players. But that’s fair from the case. They rather go out and waste hundreds of dollars getting silly makeup jobs done for Halloween instead of making the games entertaining to the players by actually letting the games play fair. And before they reply and say they have no control over how the games play and it’s all based off luck. Let me tell you that’s wrong and 100% a lie. As the game provider makes different RTP versions of the same game. And it’s the site that chooses which version they use. And of course by picking the version with the lowest RTP. Just lines there pockets even more with money instead of giving it back to the players. Don’t waste your time playing here. Or if you do take my word and only play for a day or two. Then get out while you have a positive balance.

These people are so smart they can’t even peer check to see if my name is spelled correctly. And Sure they are on a RNG. But under which program of it. In a game if you pay .25 more per spin. How can it increase my odds of hitting a bonus. If it’s truly random and can’t be manipulated. How can paying more change the outcome? And again there are different versions of the game the provider releases. And it’s up to the company to pick which one they choose to use. I bet with everyone losing yall pockets are getting fat for the holidays. Glad someone’s is.

I received and email on 11/21/2024 from LTC Casino telling me they added a bonus to my account. And I had 2 days to claim it before it would expire and they would remove it. I didn’t see the email until 11/22/2024. When I signed on to my account there was no bonus available for me to accept. I then went under previous bonuses and I seen where a Black Friday Bonus of 1 LTC was canceled by them. Even on the details it states that I had till the 11/24/2024 to claim it. So I reached out to support asking them that I was told I had a bonus but I can’t locate it. That’s when they told me that there was an issue with the bonus and they canceled it. That at some point they will send out another. They were very short and when I asked what was the issue with the bonus he then ended the chat rudely. I truly think they are trying to short me out a bonus because I stopped playing there as much because their support team is very rude. I feel as if they only wanted certain players to have this bonus. And I was not one of them. And that If they found an issue with this bonus. That they would have sent another email stating to disregard the previous email of a bonus. Explaining that there was an issue with the bonus and we will be releasing another soon. It’s also not their first rodeo with given players a bonus. And that a company always checks and double checks the bonus well before even writing up an email promoting this bonus. And any time someone just rudely ends a chat it automatically makes me think they are in the wrong and trying to avoid the situation.

I have screenshots of the conversations as well as the email sent from them.

Still trying to learn how it works. I have downloaded a couple games. Have tracking on but does not show completed. Did see it can take up to 3 days

This is probably the worst place I have ever played at. You begin to wonder if the system is rigged against me. I have played at several places. But not one of them has had taken every deposit I make and not see at least one reasonable win from a spin. Several games and several deposits. $20 here $50 there. Spinning at the lowest amount available to spin at. And would go 10 spins without a win only to see a win of half my bet. To go ten more spins with no win again. I understand losing is apart of the game. But every deposit is a sure loss. Without seeing a win over $1 once. It makes you think there is something else in play rather than luck. As it doesn’t happen anywhere else I play. IDK maybe they give out the wins to the people who really don’t need it. While giving false hope to the ones who do. I personally have seen a system get stuck in a glitch where it gave me the exact same symbols 21 times in a row. It wasn’t here but it really makes me wonder if other systems can get stuck in a lose only glitch for 20+ spins. And it’s just looked at as bad luck. I have screen shots of the incident to prove what happened. It just goes to show the systems used aren’t as perfect as they make it to be. It’s technology it is far from perfect. We still have to restart our phones when they act up right? But their systems are always perfect? Really doesn’t add up to me. But no one wants to hear the truth anymore. Heaven forbid people do what’s right anymore.

Man it’s nice to talk to a helpful agent today. I will say a lot of the agents representing other casinos need to have a class. It is extremely disappointing to be talked to, and treated like scum to people. When if it wasn’t for the customer the site wouldn’t be around to make money off of us. But yet you get lied to, ignored, or when they know that they are in the wrong quickly give an excuse and end the chat. Which I end up saving at the end of each chat. That I am going to reach out to a company like this and present everything and just see what they say. But I greatly appreciate Vegas Gems for not being that company. And actually does their job respectfully.

IThe fishing games are the biggest scam game out there. I don’t know why people love them so much. They cheat you of your money and quickly in the matter of seconds. It has happened on two different occasions. Each time I had over $100 when I started to play. It’s fun make it through one level, ok I lost $5 not bad. Then another level, nice I’m up $5 even better. Then the two more levels will pass all while staying pretty close to what u started with plus or minus $20. You easily pick up on what is easy and hard to remove off the board. Through those levels. And understanding that they put a bunch of low level objects always in ur way so timing is very important. But ur having fun and enjoying it. Then all of a sudden ur what was $110 balance is now at 0 within seconds and I mean seconds. Everything you are aiming at won’t be removed. At all it’s like the have a force field or invisible shield that can’t be destroyed of the board, it does not add up. How quickly u hit 0. Specially knowing the rounds before what it would take to remove the fish. Then to have $100 sucked up like that. I then reached out and never received a reply. But dummy me I won another $100 said let me try this game one more time. But I’m this time I’m going to pay more attention to the game. And play each level the same way. Only going after the ones I wanted and again I was pay attention the first couple rounds always paying attention to my total after each round and exactly the same as the first time. And again the 5th or 6th level completely wiped out all my funds. But here is the issues and where the problem lyes at. After the 5th and 6 level you start to think each level ur at this amount and you end up trusting it to stay that way. Sony you top looking at the amount due to the crazness on the board. Its always the same amount. And that’s when they hit u and take all ur funds. And guess what there is nothing u can do about it. Just like the reply on this already so I’m editing. There is no history to look at. There is no recordings. It’s ur word against theirs. And we all know there is never anything wrong with their end. And then you end up like me out $200. Because if they really cared about me as a customer or that I lost $200. I think a little more would be said then. “We are sry about your negative experience with our fishing games”. So remember if you can prove it and the system can’t save anytime of history. Then any rule can be broken or altered and you have no leg to stand on. Your bet could be automatically be removing the max bet total off ur funds. While you have it set to the lowest bet. When ur firing over and over and over. How can u keep track. You can’t. Only by ur balance at the end of each round. And when ur hovering around the same total for several levels. Then lose a 500% difference from all the others. Well something is wrong. And their reply on proved my theory correct. Cause they can check my history and see I’m not lying. And I’m sure it will show my balance before and after each level. And see I’m not lying. But what they can’t say is why each time it happened so drastically each time I played multiple levels. And if u don’t believe me. Use ur free gold coins and watch the exact thing will happen. And again they know this. Because they didn’t state let’s check into your account and see if maybe there was a glitch. Or well hey you lost $200 here is $40 on us go try it again and see if it happens again or use it and play something else. I mean what a $40 credit to the $200 I lost.

But this is my only complaint. And both of the 100’s I lost in each time I won from the slots starting off with only $10 or $20. So the slots do pay. Just take time to find the right one. So I can’t be but so mad that I lost the 100 in a matter of seconds. But Regardless it was a 100 I would prefer to keep and lost over longer period of time playing slots verses secs like that.

Now the pay outs are processed in a reasonable amount of time. Each one (I have done 3). Has gotten faster and faster. First one took 3-5 days. Just as stated. The second one was 2-3 days. And my last one was 24-36hrs. So a big plus as well for me.