Matias J

I used Tax Germany to prepare a Prüfungsbericht and had a very good experience. The whole process was clear, straightforward and incredibly fast. Communication was friendly and professional, and the report was accepted without any issues.

Their pricing was also very competitive compared to other options I looked into, especially considering the speed and quality of the service.

I would definitely recommend them and would happily use their services again in the future.

I had a delivery issue where my package was marked as delivered to a nonexistent neighbor named "Hilfe." Despite multiple follow-ups, the company took over a week to get a basic answer from the carrier. Ironically, it was only after I expressed my frustration more directly that they finally followed up with more urgency and provided the info I needed to locate the package myself.

I understand that errors can happen, but the slow resolution and lack of proactive problem-solving for such a simple issue were disappointing.

I booked a flight and after a while received an email saying that they were unable to confirm my flight with Iberia due to some error, therefore they offered another flight option with Vueling. That option offered won't work for me so I just want to cancel my booking but there's no way to cancel the booking without giving consent that they might not give you a refund for your payment. So now I don't know what to do and there are only infinite loops taking you nowhere when trying to reach customer service. Ridiculous. Tricky way of doing business. Not recommended at all.

A few weeks ago I bought a Canon 24-70mm f/2.8 lens under the “Like new” condition rating at a price of 1.549€. When I received it was clearly pretty well used, so I returned it. When I asked what happened they told me that there was a mistake with the rating, and now, after their product specialists reinspected it, they decreased the condition of the product to "Good". This "Good" condition rating is not only one, but two condition ratings under the “Like new” condition rating, since in between you even have the "Excellent" condition rating. And the price for this product in the "Good" condition rating is 1.249€, so there is a difference of 300€ !!

My advice to everyone is to be aware of this when buying because this rating system can be a bit subjective while the price difference can be significant so they can easily take some advantage of that.

The returning process was pretty good, so no complaints about that, but obviously I felt they tried to pull something there.