PD

Pat Dunne

Vereinigtes Königreich

Bewertungen

Bewertung zu Wessex Internet

Bewertet mit 5 von 5 Sternen

Unfortunately some damage occurred to…

Unfortunately some damage occurred to my roof tile during installation. Freddy from Wessex Internet turned up a few days later with replacements and installed the tiles perfectly. Happy customer.

25. August 2026
Bewertung ohne vorherige Einladung

Antwort von Wessex Internet

Hi Pat, we love a happy customer despite some misfortune! We're really pleased to hear Freddy was able to put the tiles right, and did a good job too. Thank you for the review, we have passed on your kind words to Freddy.

Bewertung zu Octopus Energy

Bewertet mit 3 von 5 Sternen

Initial response was poor and slow

Initial response was poor and slow. I phoned and emailed and received only "holding advice. After some days I spoke with Lisa and received more substantial guidance but this put a lot of emphasis on my ability to handle the technical questions in re-establishing the link.This was successful after a couple of days of my persistence and Lisa providing supplementary support.

18. August 2026

Antwort von Octopus Energy

Hi Pat,

My name is Jen and I am one of the Team Leaders here at Octopus Energy.

Thank you for taking the time to leave a review. Feedback is really important to us as it highlights areas in which we can improve.

We are really sorry for the slow start and the holding emails, we know how frustrating it is when you need quick answers. We will certainly pass along your kind words to Lisa, who will be delighted to know her follow-up support made a difference. We also hear you loud and clear on the technical steps; we are working on making our guidance clearer so customers do not have to carry as much of the heavy lifting. Thank you for your patience.

Kind Regards,
Jen

Bewertung zu Motorway

Bewertung zu ESET UK | Antivirus and Internet Security Solutions

Bewertet mit 5 von 5 Sternen

Unlimited patience and good knowledge…

Unlimited patience and good knowledge from the ESET customer service agent Neal Emery

4. Januar 2023

Antwort von ESET UK | Antivirus and Internet Security Solutions

Thank you for your 5* review, we are very pleased to hear that you had a great experience with ESET and hope you continue to renew with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or email customerservices@eset.co.uk.
Jade Hansford
Customer Services Manager