Low quality shipped from China directly
Low quality shipped from China directly. Worst experience ever. Not customer-friendly service. WARNING!!
Antwort von Kailasfuga
Dear Andreas,
We are sorry to hear that you had a disappointing experience and appreciate you sharing your feedback.
We would like to clarify that Kailas is a Chinese outdoor brand, and our products are designed, developed, and manufactured in China. Our warehouse and global shipping operations are also based in China. We are proud of our origin and are committed to providing high-quality outdoor equipment to trail runners and adventurers around the world.
Our products are developed with input from professional athletes and outdoor enthusiasts, and we continuously work to improve our materials, craftsmanship, and customer service.
We are sorry that your experience did not meet your expectations. However, we would appreciate the opportunity to understand your specific concerns regarding the product quality or service. Since we cannot identify your order from this review, please feel free to contact our customer service team with your order details, and we will do our best to assist you.
Thank you for your feedback, as it helps us continue improving.
Kind regards,
KAILAS FUGA Team