Rosa M Williams

Hi Rosa,

Thank you so much for taking the time to share your experience, and I’m really sorry to hear how this has felt on your end. I completely understand your concerns, especially when it comes to returns and being asked for payment details when you were expecting free access.

I’ve checked on your case, and we did respond to your message on March 24. It looks like we were waiting for your reply so we could continue assisting you. I completely understand how easy it is to miss emails, so we would really appreciate it if you could kindly check your inbox or spam folder for our previous message.

In terms of the app, I want to reassure you that the onboarding process may ask for payment details, but this is only to activate the account and you are not required to continue with any paid subscription. You can still access the included free workouts without being charged.

We truly want to get this resolved for you and make this a smooth experience. Please reply to our previous email or let us know here once you’ve found it, and we’ll take care of everything for you.

Warm regards,
Reformly Customer Support

Hi Rosa,

Thanks for the review!

We want to offer our most sincere apologies for the trouble. We pride ourselves in always giving our Charmer the best experience and we are so sad to have let you down this way. This is definitely not the experience we want you to have.

We are very eager to make this better and will be reaching out to you directly via email within the next 24-48 hours. We look forward to assisting you.

Until then, stay safe and Charming! ❤​