PingStix

Only because zero stars is not an option. They've closed the Ultra broadband support in Australia and there is now no specific support for the service so no-one can respond to questions about pricing and modems. ALL the O/S call centre staff I've spoken to have been borderline incompetent with multiple explanations required for everything. They actually advise you to call back and see who you get next time. Or you can send an email and wait, hopefully, 72 hours for a response. This company is a greedy corporate shell of what it used to be. I couldn't recommend it any less.

Appalling standard of 'service'. A family members car was hit by an RACV customer. They could not have been any less helpful if they'd actively sought to be. Never once contacted proactively. Minimum 20min wait times to talk to the Claims Department every single time, if the call doesn't drop out. Complaint emails unanswered. Requests for contact ignored. Multiple instances of misinformation. This company is a shell of its previous standards and unconcerned about it. BUT, if you want to buy insurance, they'll answer your call in less than 30secs - says it all.

The 'service' (sic) provided by this company is a joke. Our one year old machine started screaming at us two weeks ago. 6 'chats' and a wasted hour later. "Send us a video". So I did - no response. Each 'agent/coffee specialist" LOL made me start from scratch and told me to descale (again). Must be a script.
Now they want me to send the machine to them before they replace it. 3-6 business days from receipt. Maybe.
They are "an inbound call service (sic) only". No-one can or will call you back. You have to contact them again through chat to get a complaint form.
Time for a new company and supermarket coffee. They won't give a s*** about me either, but at least they're upfront about it.