Jasper

Die Mühle kam einfach nach 2 Tagen an und war top verpackt.

Schneller Versand. Faire Preise und ich finde eine sehr angemessene Qualität.

We had a great trip, but unfortunately not so great experience with Jucy....

Let's start with the pickup of our Jucy Coaster in Sydney. The bureaucratic stuff was done quickly and straightforwardly, the practical stuff unfortunately came a bit short. We had (fortunately) booked the most comprehensive insurance, so the staff did not think a detailed joint inspection of the camper was necessary. Since we were very excited and the staff seemed very nice, we did not think about it at first. They still explained to us quickly and very roughly how to fill up the fresh water, drain the dirty water and set up the bed. When it came to the battery for the fridge, the sink and the USB connections, the staff themselves didn't seem to know quite how these worked correctly. It was noticeable that the portable toilet (on purpose?) was not yet in the camper. When asked, he was told that he would see if they still had one there. About five minutes later another employee came up to us with three small gas bottles, because we had already paid for the first filling (info on the side: The Jucy Coaster does not have a large gas bottle, the camping stove is operated with small gas bottles that can not be refilled. You can get a 4-pack of these for 10 AUD at BigW). But he did not have a toilet with him. We asked him again and pointed out that we had paid for it. This seemed to have been a trigger, because he told us that the first employee "had to" go to the airport and he therefore only wanted to give us the gas bottles quickly, but would now look again, but was also sure not to have any more there. By the way, we saw the first employee shortly afterwards at another handover. Ten minutes later, we then got the toilet and seemed to be ready to go. After a big purchase at Woolworths, because there was neither stuff for washing up nor a lighter for the gas stove, we then also found out on our own how the refrigerator battery worked correctly.

Arrived at our first stop (probably noticed without camping kitchen, because this seemed to us due to the interior at first glance not necessary) we took the camper a little more detailed. It would have been better if we had done this on the spot in Sydney. We noticed that the floor of the "living" area was very dirty, as were the dishes. Not so bad we thought, after all we had bought wet wipes, dish brush and washing up liquid. After the water was already so dirty after not even half of the dishes that it cried out for a change, the dirty water ended up on the floor of the camper instead of in the container provided for it. Not even three hours on the road we were already in the queue of the Australian road assistance (Friday, approx. 16:00 o'clock). On the first try we were kicked out of the queue after about 20 minutes of waiting, on the second try the call went through. The person on the phone seemed very friendly, took care of our problem and promised to find a nearby workshop and get back to us later. When we had not received a call back after three more hours, we tried again. This time, another employee told us that no one was working at the head office on the weekend and that we would therefore not hear from them until the next few days, and that was all they could tell us - so much for 24/7 service. In fact, we received a call back from Jucy New Zealand on Sunday. The employee inquired whether the dirty water tank was empty? Well, this one should have been empty at the handover and we could not use it after all. Nevertheless, we checked this at the next dumping point. The dirty water tank was, as expected, empty. On another call, this time we tried Jucy New Zealand directly - highly recommended ( +64 800399736)! - we quickly got through here. The employee we now had on the phone promised to look for a workshop on our route and get back to us afterwards. It didn't take long for him to get back to us. However, he did not get an appointment until Wednesday.

Alles top. Ich benutze das Konto für meinen Alltag und es funktioniert einwandfrei. Es macht Spaß seine Einkäufe mit Rendite zu bezahlen.