teresa heys

I ordered 2 pairs of shoes. One pair did not arrive. I contacted customer service and had a reply from 'Emma' asking me to wait a few more days as according to their records both pairs had been shipped and processed. I waited a few more days, then contacted them again asking for a refund. Since then i have had 6 more emails(on top of the previous 4 which all tried to avoid giving me any compensation) putting this request off and trying to get me to accept an online credit for the store. The emails are repetitive and very wordy, and obviously written by some form of AI. I doubt a human has had sight of any of my emails. I am so frustrated by this complete lack of customer service. It's such a pity, because the shoes that did arrive (and that took ages) are lovely and very comfortable. But I will never shop through this store again, and will be very careful of all online stores in the future.
Edited - I have finally received an email (again, repetitive and over wordy) confirming I will receive a full refund in the next 3-6 business days.

Victoria Mansfield was very helpful in dealing with my query. She arranged for a replacement for the table which had arrived in a damaged state, and was extremely polite and efficient. 5 stars definitely deserved!

I bought the shampoo, conditioner and soap set, mainly because my hair is thinning as I get older and I want to redress this. I have to be careful what I use on my hair because I have scalp psoriasis. After the first wash, for the first time in years, my scalp did not itch. And after 2 more washes, it's still not itching and the flaking has died down. I am so happy! Thank you.

I'm updating my review of Cellu because of their really efficient customer service. The product itself is no good for me because I really don't like the smell. Cellu have been very quick to contact me and ask what the problem is. When I said I can't use the cream because of the smell, and didn't want to return it because of the prohibitive cost, they offered to refund my money. I agreed, and it is back in my bank after just 2 days. I'm very happy with their service, and really wish I could try the product to see if it is as good as they claim. The smell might not be off putting to others - we all have a different reaction to odours!

Very friendly and polite team. Helped with sorting out a small problem with my sofa. Very respectful of my property.

I ordered 2 bags of cat litter by mistake. The very helpful online customer assistant refunded me the money immediately when I said I was unable to take the litter back to a store. Very good service, thank you.

Like everyone else, I haven't been paid for work done last September. They should not still be in operation. All the board members bar one (Graham Beswick) have resigned. I've emailed him directly to ask for payment. I've taken out a claim and a CCJ against them, but no luck. Would be interested to know if anyone has actually been paid anything in the last year.

The swimsuits I ordered are okay, but too small and I'm not keen on the material, so I've tried to send them back. Like many other posters, I've had no reply to my request to return them, and I haven't been offered any refund at all. This has taught me a valuable lesson about these companies - always read the reviews, and always check the returns policy. If it seems a bit iffy, don't buy from them!

Flowers delivered to my friend with no problem and she says they are lovely.

Very easy to join the course. Good resources.