Steve

Ordered 2 water flasks one arrived with a broken top, the lid pin was rattling around in the bottle. Whoever packed the bottle must have been asleep. Customer service very slow to respond so I requested a refund. Apparently the refund is being 'processed' and could take up to 10 days. 10 days to process a refund. How many readers would think that is reasonable?

Prompt delivery. Product quality appears high compared to other suppliers.

Placed a Christmas present order with the company on 13th December. I heard nothing back by 19th December so reached out via email. Was informed that the order wasn’t available.
I cannot now get a replacement Christmas present in time. I cannot believe how poor the service was and how inconsiderate the company are. They could, at the very least, have informed me sooner. I would give nil stars if I could.

Have been with IiNet for over 10 years. I have recently noted a deterioration in their service provision. I used to be able to suspend my Internet and mobile service if I went away for a number of months to visit family abroad. Today I was told no suspension available and I would lose my mobile number. So I'm paying for a service I don't need and unable to use for 4 months. I think that is poor. Why change that policy. I will be leaving IiNet.

Easy, efficient service and prompt payment. Thank you.

The travel agent Lesia was very thoughtful and thorough. She spent a long time searching for the best deal for me and I couldn't praise her more highly.

There's a small design fault with the round jug. Water flows out the handle side if tipped slightly that way so can't fill to the max each time. Otherwise very good.