Charlotte Whitcombe

Thank you, Charlotte, for your kind words! We're delighted to hear our service was friendly and punctual for you.

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

We're happy to hear that you find our payments quick for games and surveys. We appreciate your positive feedback very much.

Hi Charlotte, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.

Aerial Direct

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Hi Charlotte,
We're really sorry to hear that the delivery instructions weren’t followed—we completely understand how frustrating that must have been. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you,
Yodel Team

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Hi Charlotte, Sorry to here this. I will look into tracking and email you directly to resolve this. Best wishes, Polly

Hi there, I understand that the driver didn't follow the instructions. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi Charlotte! Thank you for providing your feedback. We are glad to hear that you received good quality items in your Surprise Bag. If you believe that the retail value of the goods you received does not add up to the advertised value, please reach out to us so that we can assist! Thank you again for saving food with us!!

Good Morning

Thank you so much for leaving us a 4 Star review.

We are thrilled that you had such a positive experience with us.

We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this. We appreciate that there are areas which can require improvements and so we will take all feedback on board to enable us to act upon this.

We do hope you continue to shop with us so you and maybe the next experience will be a 5 star one.

Kind regards,

The Range

Hello Charlotte, thank-you for leaving a review. Please be assured that every parcel is really important to us so please get in touch at evri.com/help-and-support/help-centre with your 16 digit parcel number so we can make sure parcels are being delivered to appropriate safe places, thank you Sasha