Disappointing and Unprofessional…
Disappointing and Unprofessional Service
I am extremely disappointed with the level of service at Hermitage Clinic, particularly from the telephone assistants I encountered today. At a time when patients and their families are going through incredibly difficult and emotional experiences, you would expect at least a basic level of empathy and professionalism. Unfortunately, that was not the case.
I recently had to contact the clinic regarding cancer treatment, and I was met with outright rudeness from not one but two different telephone assistants. Instead of offering any support or understanding, they were dismissive, impatient, and unhelpful. When dealing with something as serious as cancer, the last thing anyone needs is to feel like they are being treated as an inconvenience.
It is shocking that a healthcare facility that should prioritise patient care allows such unprofessional behavior. A little compassion goes a long way, and it's unacceptable for staff to speak to people in such a cold and unpleasant manner. I pointed this out on the phone and the lady just hungup. I sincerely hope the clinic takes this issue seriously and provides proper training for their staff. No one should have to deal with added stress and frustration on top of an already difficult situation.
Would not recommend based on this experience.