T Mulvenna

The quality and price of the furniture is fabulous and always get what I’m looking for. Plus fabulous customer service from Martin, very patient and helpful which made the visit a great experience, will definitely be back to shop again 😊

Great price for a super prize, haven’t entered any draws before will be watching for future prizes 😊

Great series and delivery as usual, website easy to navigate and prices are fantastic. Contacts received in a few days 😊

Ordered items online and needed to return, beforehand you could return to store and get refund straight away now you have to create the return QR code and then store scan and return the item however this takes way too long as I returned 2 orders on 02/06/26 and according to the tracking they’re still in transit, no contact number available to ring. I will most definitely not be ordering online in future as ridiculous length of time to wait!

Ordered Needohs from this wee store and delivery was 100% but service was better with a lovely wee personal note added to the delivery box. I would definitely recommend this store 😊

Placed an order and after 8 days heard nothing, sent an email and no reply, tried ringing and no answer. Had to contact my card issuer to create a dispute, definitely would not recommend this company!

I’ve ordered from Monsoon many times and never had any issues. Delivery is very quick and on occasion when I needed to make a return the refund was issued with no problems. There’s always a good selection of clothing and accessories at a great price 😊

Delivery was click & collect which took a little longer than expected, staff in shop were very pleasant and helpful when I called to pick it up. Would definitely recommend 😊

Great price and delivery, this is the first purchase from Donaghy Bros and it was a great experience. Would definitely recommend them 😊

Delivered on time and delicious as usual 😊

Called here today as needed a phone screen replaced, I left the phone with Tom and went back to work, was contacted when it was ready to collect! Service was excellent and would definitely recommend 😊

Great delivery, was on time and a very pleasant and considerate driver, no issues whatsoever 😊

Got travel insurance for a single trip at a very reasonable price, spoke to a very pleasant and help guy call Leeban, hopefully that spelling is correct 😊 Very quick process and definitely recommend

I have been a member of Nationwide Building Society for over 30 years, I have numerous accounts including a mortgage with them and the last few years it has been one issue after the other. The latest is the refusal to refund non sterling transactional fees of £25.49, we used our nationwide visa debit as security when we checked into a hotel in Dublin and used a different card to pay when checking out, the hotel had put the transaction through on the visa debit and then refunded it and Nationwide charged the fees even though it was refunded. When I seen the fees I rang Nationwide and spent 15 mins waiting to get through to be told it was the wrong department and I would need to contact visa dispute team however as it was 5pm they would be gone so would have to ring back the next day. I asked the lady if she could send visa dispute team an email and ask someone to contact me to save me having to ring and wait on an answer, she told me they couldn’t do that I would have to ring back! The next morning I rang the same number as before and asked to be put through to the visa dispute team, I spoke to a guy who asked for the details so he could have a look, he put me on hold to speak to someone and when he came back said I would need to contact the hotel as it would be up to them as they put the transaction through even though the fees were charged by Nationwide! I asked to be transferred to the visa dispute team to be told by the guy that they wouldn’t be able to help, when I asked why his colleague told me to contact them he said they just sometimes get mixed up!!!!!! I insisted on speaking to them and eventually got transferred only to be told they could do nothing. I asked them to raise a complaint regarding all the issues I had and told someone would contact me in a few days, that call was another 30 mins out of my working day. I was contacted today by the lady handling the complaint who said they couldn’t refund the fees as they done nothing wrong and I would have to contact the hotel, I asked if this could be taken further and she said I could take it to the financial ombudsman. I am totally flabbergasted at the way this has been handled by Nationwide and feel I have no alternative other than look into transferring our accounts including mortgage to a better provider, so sorely disappointed!

Further to my review Nationwide have reimbursed me with £25 as a gesture of goodwill due to the inaccurate information I received, suppose I have to be grateful for that as it covers the fees apart from a few pence however I was given inaccurate information and would rather not have had to make all the calls and deal with the upset!

Ordered a personalised 60th banner and 2 sheets of personalised wrapping paper and am absolutely delighted, the price of the order and the speed of the delivery were fantastic. Was a bit dubious as ordered on Monday 3rd March and needed for the 8th but arrived by the 6th so extremely quick, both the banner and wrapping paper personalised photos are absolutely fabulous look exactly how they were uploaded and the quality is brilliant. I will 100% be ordering from here again and highly recommend. Thank you Coolhippo 😊

Absolutely horrendous service for click and collect, I placed an order on 23rd Jan and received an email on 28th to say order ready to collect, I received a further email and text message on the 31st reminding me to collect the order, I drove approximately 14 mile to the Belfast Boucher Road store on 2nd Feb to collect only to be told by a girl who checked the PDA that it hadn’t arrived yet, when I showed the emails and message she called an older lady who just said it could possibly be that only 1 part had arrived and they wouldn’t release until the other item arrived but at no time did she make any attempt to actually look for the parcel she just said it wasn’t their fault as the message came from Central Service or suchlike. I drove another 14 mile back home and contacted customer service the next day and the service there wasn’t much better, I was told they would email the store to see if the order was there and someone would get back to me, when I asked who was going to reimburse me for the miles I drove for no reason the lady said she would put that in the email also, I received a further two emails that same day to tell me not to forget to collect my parcel and then the day after that I received another email and two texts to say something was missing from the order and had been cancelled. I received a refund today 6th Feb which is two weeks after the order was placed and no mention of any reimbursement or goodwill for the inconvenience of driving to collect an order that wasn’t there. I would definitely not recommend and will not be ordering or indeed shopping at Dunelm again as the whole customer service is non existent!

Delivery always on time and never any issues 😊

Had to leave another review as really trying to let people know that OnBuy Marketplace and seller YFSHOP is neither legitimate nor trustworthy the goods sent from sellers are counterfeit I paid for 3 items from 2 sellers and received only 2 which were both counterfeit after many emails I have received a refund for 1 received item and the 1 that was never received, even though OnBuy claim to step in they are worse than useless! I was told via email if I returned the counterfeit item they would process a refund when I sent proof of the return and of course that did not happen they have now moved the goal posts and said when the seller has received the return after this I had actually requested the complaint was sent to a manager and that person was also useless, on checking the return status this morning the item was to be delivered back to the seller between 10.30 & 12.30 however after checking the status again after 12.30 the seller YFSHOP refused delivery and sent the item back! I would avoid this seller! To say I’m annoyed is an understatement, OnBuy keep telling me they’re looking into the counterfeit issue but find this hard to believe as nothing has been done! I have emailed OnBuy again and sent screenshots of the delivery time and subsequent return by the seller and had no reply! Can’t wait to see what rubbish they reply with this time!

Bought the go cart flashing light for my grandson for Christmas, it looks the part and arrived in good time 😊