Roger P

Service is excellent, only compromised by contradicting delivery emails from Royal Mail

Ordered on Sunday, delivered Monday

Good customer service, my questions dealt with very efficiently

Great service, my first order was damaged in transit, but Red Rickshaw reacted superbly and I received a replacement in a couple of days. Would certainly use again

Great ramps, really suited our needs, you must check sizes, we needed a pair but only ordered one, problem quickly solved

I had the annual service on Monday 15th Feb, and unfortunately the boiler failed a CO test and was switched off by the engineer. He was in contact with Corgi whilst on site and ordered the parts and gave reasons for the fault. It is now Thursday 18th Feb, and now in the fourth day without heating. First I phoned the servicing company to determine what was happening and was told that the matter was in CORGI hands as they had forward all the required information to them, including the parts and costs etc. I then phoned CORGI and was told they were waiting for more information from the service engineer. I mentioned that my wife and I are in the vulnerable bracket, I am 73, but there was no sense of urgency. I was told that I could request another call out- but that could be longer than 24 hours and could involve a call out fee. A request to speak to a more senior manager was impossible but I could expect a call in the next 24 hours. I then phoned the service engineer and was again told that they had provided all the required information to CORGI. It seems I am in a deadlock situation, no heating etc for days and no clear plan as to when it is going to be resolved. What a waste of money paying for an insurance that is seriously inept.

TERRIBLE, I left them in September 2019, and had no bill from them from 4th January 2019, until 5th June 2020. Despite my numerous emails and telephone calls, nothing ever happened .Because of OFGEM back billing regulations they are only entitled to charge me for power consumed in the 12 months prior to the latest bill. So in effect they can only charge me for usage from 5th June 2019 to when I left in September 2019. A fact agreed by then via numerous emails. However they keep telling me in various emails that they have reduced that 5th June bill (app £1300) by just £300 to refund usage till then, but their pitiful calculation leaves a balance of nearly £1000 for just over 3 months summer usage. When using the "SMART" meter readings ( agreed with them ) for the 2 dates (June & Sept 2019) my bill should be around £360. I am spending days in trying to resolve but to no avail. The citizens advice have agreed with me, as have Which. I am now about to pursue the matter via the ombudsman, and am taking advice on going to the small claims courts with regard to false billing for services not provided, and will also try for the additional costs I am incurring.

None existent customer service. Had a smart meter fitted in Feb 2018 and still not had an accurate bill since. Last bill was in January 2019, it was wrong. Up to a month ago the actual meter readings started to appear on my account on the Web, but then disappeared, now can not enter readings as get messages to say they are not consistent with previous readings. Had meter manually read at least 3 times in the past year, but readings have never been used. Never any reply to emails or any action when I have spoken to customer services. Now just waiting till my contract ends in October and will then move. DO NOT USE THIS COMPANY

Very Quick Process