Not a good experience
In the past I have been a happy customer of Gazelle but not so this time. My Iphone was shipped but I never received it. Gazelle kept putting me off and when it finally allowed to claim the shipment missing I had to do the leg work and not Gazelle. The claim process was also frustrating (the first try they could not locate and then rejected second try with a technicality. Looks like I'll look to others vendors in the future.
Antwort von Gazelle
We're very sorry to hear that this experience was not on par with the positive experiences you've had with Gazelle in the past. We understand that the claims process can feel lengthy and frustrating, especially when you're dealing with a missing shipment. We're grateful that a resolution was ultimately reached and that your case was approved and successfully resolved. We sincerely apologize for the inconvenience along the way and appreciate your patience throughout the process.