Marcin

Disgusting railway. Costs £2 less to change existing already paid for tickets off peak to off peak by 30 minutes, than buying 2 new tickets. Profiteering. Hope whoever makes these greedy corporate decisions which treat their customers like a bunch of walking ATMs will eventually get sacked and railway will be made public. Shame on you. Shame.

Went to the branch in Walthamstow, London. Puts a bad name on SportsDirect. Why do people go to store rather than shopping online? They want to see and try things in real world and buy from the branch. Otherwise, why bother? Now I know the area has many shoplifters, buy you are treating your customers like cattle. The whole section upstairs, ladies clothing and shoes. No mirrors to be found (too much effort to clean daily?) to see how the clothing like jackets fits. Changing room? What? Forget about a luxury like this. Upfront you are told that only 3 items max, then you discover the changing room is fact bolted shut DURING business working hours. Then the Staff member doesn't know where the key is, uses walkie-talkie and then gets told that only manager can unlock and they are on break, lol. This is basic necessity if you are selling clothing, and you lock it down? Then the staff: they were not rude at all, but were evasive, we went there for 15 minutes trying shoes, and nobody bother to even ask if anyone needs help, they were conveniently moving through side valleys, and this was very much off-peak. 0 proactivity, not even basic engagement. The staff at the till was friendly, but we ended up not buying 75% of things we were originally after. Are you just here to sell stuff to blokes that don't ever try things, so why do you even bother with ladies section upstairs? Low sales? I wonder why?! This looks like a franchise store, owned by someone who is more terrified of loss due to shoplifting than ensuring the customers feel welcome and valued. Do you think fairy low prices will keep the door open? Well, think again. I will not be going to this branch, and in fact I'm less likely to visit other branches too, even the good branches like Piccadilly Circus. I will take my money elsewhere. And even after you start making changes in the right direction, it will take years before you can re-earn trust, not as a cheap sports store for blokes, but as a good quality, reliable chain that cares about their staff and customers. Your staff has no incentive to work at earnest and you can't micromanage them. You either evolve or you will loose to other retailers.

Fantastic seller. Large and heavy appliance arrived 2 days before it was due to be shipped by a friendly and professional delivery company.

Aleksandar Raljevic, agent I spoke to resolved the billing issue and I didn't even have to argue. It was related to extending the contract but getting the higher bill on the first month as it I didn't. Customer service and experience over corporate greed and trying to convince me I extended too late and nothing can be done as I might have gotten from the competition.

We purchased Miele Oven several months ago, the only thing I wish I knew was how inflexible the installation team was which is a 3rd party from RDO but this wasn't clear at the point of purchase. I assumed I could pick a day of the installation, not being told that for XYZ postcode in London we do this day.

I purchased a new built flat in 2018, during the East Thames & L&Q merger. The flat itself was fine, the sales process was good, but the L&Q management since then had simply been dreadful. You could have simple repairs like communal lights not getting fixed for MONTHS, a bin store front gate stuck not being fixed for months, then opened by residents and not fixed for over a YEAR since. Lift not fixed over 2+ months (single lift block). Forceful upgrade of door entry system to a L&Q chosen vendor (yes on a brand-new build) draining whole sinking fund at the cost of over £3,500 PER FLAT. Very poor communication. Whole resident consultation feedback called Section20 is a sham not caring at all about the leaseholder wishes. At most of the flats in development the ventilation system (MVHR) is not serviceable, and it FAILED fully or partially within 5 years of getting installed, and a replacement is about £1,500 per flat. Guess who is going to shoulder the costs? That's right, not L&Q. Complaints and escalation process is just being bounced from a department to a department + empty promises. So many things were not managed properly I could spend half a day writing stories here. Their whole system of sub-contractors sub-contracting another company is a mess. We found out the piping has been done poorly. Absolutely no accountability. Over last 7 years I only seen maybe 2 L&Q members of staff who genuinely cared and wanted to help. The rest is all about pretending they try to help but nothing gets done. If I had known in 2018 what kind of housing association I’ll be joining when buying the 60% shared ownership, I’d have gone elsewhere. You have been warned.

The initial experience was a bit mixed. It started up with excellent sales process, but the physical installation felt a bit rushed, and the engineer didn't fill out the hole between the flat and the outside where the fiber cable was put through. After raising this and waiting couple of weeks the follow up engineers who turned out were excellent. One gave me his business card (Stevie Wakefield) and both him and his colleague went above and beyond to fix the previous installation issues properly.

In terms of the actual broadband I went for 1 Gbps, but I'm getting up to about 600 Mbps on wire, and about 500 on WiFi, which is still plenty, but I wish I was told the realistic speed I could get at my property rather than "up to" values. Regardless, the current speed is still amazing, especially the upload is so much better than what I was getting at Virgin and cheaper too.

The shipping took longer than expected but the product and price was good.

This was my first claim for my cat Zizo, who suffered from feline coronavirus. He had to be treated with only recently approved (expensive) medications and the claim reached the top of the threshold of my policy.

There were no issues with the claim, in fact they kept chasing the Vet who was sluggish sending them paperwork. There were no attempts to use 'clauses' to find some kind of paragraph not to pay up.

The advisors I've spoken to via e-mail were very friendly and even compassionate. If all insurance companies were like them!