Ronnie Jackson

Well priced quote

Got a quote and when I called them it was even cheaper than the one I had got nice friendly service and easy to deal with this is the second time I’ve bought insurance with them

My wife bought a Scarf and when we got home we found it still had the security tag attached. So we had to go back to get it removed. On entering the store I encountered the security guy who was really helpful and friendly he told me to mention it to the manager and they compensated me for our inconvenience. Absolutely fantastic customer service well done Newcastle Boundsry Mill.

So easy to use

I wanted to leave a review as I experienced exceptional customer service from Rachael. Only went in for a tester and came away with perfume set and aftershave. Rachael was friendly and helpful I would definitely recommend using this store.

So easy to use

Great friendly service

Easy to use and fast service

Very easy to book

Very good company they look after you all the time even if their courier lets you down

Great easy to use

I telephoned RA Dalton’s to say the warning light had come on for my pump station which they installed many years ago and the installation was great. But the young lady who answered my call showed no empathy or interest in my problem just said they didn’t have any engineers available and they couldn’t help me not what I was expecting.
The installation was done by RA Dalton invoice no 2071 for a crude pumping station and an effluent pump total cost £3450 I have the receipt if you need proof also the girl who showed no empathy or interest would not recommend another company she told me to google it, it was only when I phoned a company in Crook which is your sister company that another girl when pushed told me of another company but couldn’t recommend them. When I phoned Hutchinson Environmental Solutions even though they were really busy with no engineer available she managed to get an engineer out to me that afternoon fantastic service you should ring them and see how staff should respond to customer service.

On 29th of May we should have stayed at Newton Hall hotel for 1 Night in The Ocean Road Room at a cost of £284.75.
As we were attending a wedding. We didn’t get in our room till 7pm due to the time of the wedding which wasn’t a problem as we had planned to get changed then rejoin the nighttime reception. We were horrified by what we found when we went up to the room there was toilet paper left in the toilet pan, The bedding had black marks on it, the seats were both stained, the table was all scratched and marked, there was an awful smell in one side of the room and the bath had not been cleaned properly as there was what looked like a Tic and dead flys in the bath. Also there was grime in the shower area which was disgusting and they definitely did not put Lux in Luxurious.
I went to reception and asked the young lady to get the manager to come to our room.
My wife explained to the duty manager that there was an awful smell either like a dog or drains. We told him that the reason we had booked Ocean Road room was because it is not one of your dog friendly rooms. He assured us that there had been no dogs allowed in that room.
The duty manager asked us to look at another room but this was one of the Dog friendly rooms in the main hall and not to our taste. We asked for a full refund and he said he wasn’t authorised to do that and by this time it was nearly 8pm our day had been totally ruined and we had no option but to leave.
The Duty manager emailed me at 11pm to ask me if I would send him the photos I had taken so he could add them to his report to the Estate manager who could give a refund and the estate manager would contact me in the next 24hours.
I was not contacted I sent an email I phoned (don’t phone the hall no one ever answers it) after phoning the wedding phone number and saying if I didn’t get a call back I would be driving up to the hall I finally got to speak to the estate manager Andrew Jeffery who said he had been too busy with weddings to call me back.
He said he would look into my complaint and he phoned me on the Monday to say they would offer me a complimentary stay in any of their hotels. I told him I wanted a full refund as they had totally ruined the day for us. I eventually got my money back on the 5th June but no offer of any good will I didn’t even get an email of apology from the Estate manager and he told me he couldn’t authorise a refund absolutely disgusting service from this company please look at the photos and zoom in. I have stayed in hotels all over the world and I have never had such a shoddy room or service.

My wife bought a second pair of sandals identical to a pair she had purchased before same size 35 and these ones are much bigger also sent several emails to the company and never had a reply very disappointing service

Got our hot tub 31st May 2021 worked great till 30th July then started tripping our electric tried phoning Cleverspa stayed on the phone 45minutes still no answer so phoned Homebase who we purchased it from they rang them told me cleverspa would contact me within 48 hours which did not happen got a full refund from Homebase. Will never buy a cleverspa again terrible after service.

The welcome letter that was sent to me did not have the correct postage which resulted in me being contacted by Royal Mail to say there was a letter for me at the local sorting office and I needed to pay £1.50 to get it. This was not a good start to opening an account. The biggest disappointment was when we ordered the quartz worktops and the lad who did the template said he would write the type of quartz on the template so there would be no mistakes they delivered the wrong tops which the order was in excess of £2500. They offered to discount the order or provide new tops at the original price. They offered £300 of the price if we kept the wrong tops which is less than 12%. And I felt an insult. It’s not what I would have expected from a large company. It’s the upheaval that this has caused for a family with 3 young children and the time taken off work for the installation.we have spent a lot of money on this kitchen and we still have Barn conversions internal doors and bathrooms to complete.

Ordered the clothing in April and took months for part of the order to arrive which was not what was advertised logged a complaint with PayPal and it’s now August and still nothing settled. I can now return the goods tracked for a full refund but it will cost more than what the goods are worth and no guarantee that I will get my money back stay well away from this company complete fraudsters

Great friendly and knowledgable professional staff ready to help you with your enquires

So easy to use