Thibault Acolas

Commande05110133
Deux points : 1/ je fais l'objet du recall et malgré appels/emails, impossible de contacter reperateur Babboe Fr proche Mulhouse. Comment je fais ? 2/ Du coup, j'essaie d'acheter display gwa600 sur site, qui doit etre compatible babboe bigE d'après le site. Le display ne marche pas avec mon controlleur et Babboe ne vend pas de nouveau controlleur (rupture stock?). Conclusion Babboe est très fort pour laisser clients sans solution et un vélo à 4000eur au garage

Ich habe eine Bestellung für ein neues Display gemacht (sollte mit BabboeBigE, Batterie R45) kompatible sein. Jetzt ist bei mir, aber funktioniert mit meinem Kontroller nicht. Neuer Kontroller ist ausverkauft. Zusammenfassend kann ich mein 3000EUR+ Fahrrad nicht mehr benutzen !

I must take some time to write this bad review on Salt (date 12.09.18) Here is but a list of things that make me promise myself never again (not in order of annoyance)
- They never respond correctly to email, have no chat and long waiting times on hotline.
- They forget randomly to send you the montly bill (although they usually do) and then of course dont forget to send you the bill for 30 CHF penalty
- They actually send you a 30 CHF penalty bill BEFORE the deadline of the bill in question is due
- They dont let you finish your contract when you leave the country for professional reasons (I tried with paper Sortie du Territoire) and still for example dont let you put a Non Suiss phone number/or adress in your contact details (im in Germany now still paying Salt!)
- When you drive to Switzerland to pay cash and talk with them face to face and put balance to 0CHF as I did on 30.08.18, they tell you its ok, youve payed all penalties, they still send you (on 11.09.18) a bill of 65CHF, still carrying over an old penalty that I payed on 30.08.18

Basically they dont understand customers or accounting for that matter, and I had better things to do, but spent 15min writing this review to share my BAD opinion on Salt.

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